VL
Valley Lodge & Spa
Unclaimed Business
VL
Valley Lodge & Spa
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
5|1 Reviews
May '25 - Apr '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Valley Lodge & Spa
Valley Lodge & Spa has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Valley Lodge & Spa across 19 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAC
Alyson C
1 reviews | Active since Jan 2020
24 Nov 2025, 10:18
Idylic
Duma Manzi is a tranquil lodge on the river. 45min 4X4 trip to get threre from the top where the beautiful glass barn is. Food and staff were excellent. Rooms were divine. Lots of animals ( not the big 5) Totally relaxing.
Helpful (0)
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Alyson C
1 reviews | Active since Jan 2020
24 Nov 2025, 10:18
Idylic
Duma Manzi is a tranquil lodge on the river. 45min 4X4 trip to get threre from the top where the beautiful glass barn is. Food and staff were excellent. Rooms were divine. Lots of animals ( not the big 5) Totally relaxing.
0
Replies (0)HN
VF
Vicky F
1 reviews | Active since Jan 2020
11 Nov 2024, 09:31
VALLEY LODGE AND SPA NOT CUSTOMER FRIENDLY REFUSES TO CHANGE BOOKING
Management is refusing to change booking dates even though accomodation has been confirmed as available. Trying to force me to select Jan 2025 date even though my booking was paid in full in March 2024.
Helpful (0)
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Vicky F
1 reviews | Active since Jan 2020
11 Nov 2024, 09:31
VALLEY LODGE AND SPA NOT CUSTOMER FRIENDLY REFUSES TO CHANGE BOOKING
Management is refusing to change booking dates even though accomodation has been confirmed as available. Trying to force me to select Jan 2025 date even though my booking was paid in full in March 2024.
0
Replies (0)VF
Vicky F
1 reviews | Active since Jan 2020
21 Sept 2024, 07:17
NO CANCELLATION OF BOOKINGS ALLOWED - BEWARE!
Tried to cancel a booking made. NO cancellation accepted, being threatened with seize and persist demands even though I tried to cancel 3 hours after receiving the booking confirmation made online (I accidentally selected incorrect dates) Management supposed to provide some customer service, very aggressive and unprofessional, right to top level.
Helpful (0)
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Vicky F
1 reviews | Active since Jan 2020
21 Sept 2024, 07:17
NO CANCELLATION OF BOOKINGS ALLOWED - BEWARE!
Tried to cancel a booking made. NO cancellation accepted, being threatened with seize and persist demands even though I tried to cancel 3 hours after receiving the booking confirmation made online (I accidentally selected incorrect dates) Management supposed to provide some customer service, very aggressive and unprofessional, right to top level.
0
Replies (0)VF
Vicky F
1 reviews | Active since Jan 2020
8 Aug 2024, 10:47
DO NOT BOOK WITH VALLEY LODGE & SPA NO REFUND EVEN THOUGH CANCELLED IN TIME
Accidentally booked a booking and let them know within 4 hours. R7793.80 taken from my credit card & now they won't even allow 50% cancellation as per their cancellation fee policy. General manager Wicus insists on disrespecting me by not returning my calls for a month & then responds with threatening and unprofessional " I don't like the tone of this email!" when I informed him I will inform the public of this behavior. Can I refer this communication to my legal department? Regards Wikus
Helpful (0)
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Vicky F
1 reviews | Active since Jan 2020
8 Aug 2024, 10:47
DO NOT BOOK WITH VALLEY LODGE & SPA NO REFUND EVEN THOUGH CANCELLED IN TIME
Accidentally booked a booking and let them know within 4 hours. R7793.80 taken from my credit card & now they won't even allow 50% cancellation as per their cancellation fee policy. General manager Wicus insists on disrespecting me by not returning my calls for a month & then responds with threatening and unprofessional " I don't like the tone of this email!" when I informed him I will inform the public of this behavior. Can I refer this communication to my legal department? Regards Wikus
0
Replies (0)VF
BC
Beverley C
1 reviews | Active since Jan 2020
30 Dec 2022, 14:29
Terrible Spa treatments at Valley Lodge Spa
I booked a few treatments for our Anniversary. First treatment back scrub then back neck and shoulder massage. Room was very dark they could not see if the scrub was washed off properly. They started the massage realized there was still scrub on our backs, arms, stopped massaging got a towel wiped off the scrub and oil and started the massage again . This happened 4 times. Then I had a gel manicure my husband a pedicure. We were supposed to choose our lunch before starting that never happened. The gel UV light never worked properly. I asked her to get another one, second one also not great. My husbands toe nails have been cut very very short , the the****** did not know how to file the corns on the toes , also not great on filing the heels. We decided not to have lunch as we were told it would take a hour once you have ordered. We visit different spas every 6 weeks ,this has to have been the worst.Beautiful facility but badly managed
Helpful (0)
|Replies (0)BC
Beverley C
1 reviews | Active since Jan 2020
30 Dec 2022, 14:29
Terrible Spa treatments at Valley Lodge Spa
I booked a few treatments for our Anniversary. First treatment back scrub then back neck and shoulder massage. Room was very dark they could not see if the scrub was washed off properly. They started the massage realized there was still scrub on our backs, arms, stopped massaging got a towel wiped off the scrub and oil and started the massage again . This happened 4 times. Then I had a gel manicure my husband a pedicure. We were supposed to choose our lunch before starting that never happened. The gel UV light never worked properly. I asked her to get another one, second one also not great. My husbands toe nails have been cut very very short , the the****** did not know how to file the corns on the toes , also not great on filing the heels. We decided not to have lunch as we were told it would take a hour once you have ordered. We visit different spas every 6 weeks ,this has to have been the worst.Beautiful facility but badly managed
0
Replies (0)JJ
Jane J
1 reviews | Active since Jan 2020
21 Dec 2022, 14:18
Dirty facilities and racism
The worst experience ever at a spa: - The change room toilets had so much rust and were not clean. - The seating in the change room was visibly dirty, it seems the upholstery hasn't been cleaned in years - There was only 1 hair dryer - Some of the jets in the jacuzzi weren't working. - The pool had a lot of dirt in it, especially the floor of the deep end and the ledge seat along the side of the pool - The steam room wasn't working - During the 60 minute massage the power went on and off multiple times which was the opposite of relaxing as the lightung changes from dim to harsh bright overheard lighting and back again about 6 times - They got my food order wrong - The tissue box in the change room was empty My daughter and I were welcomed warmly by front desk and booked in for our treatments. I returned from the bathroom to find her being attacked by an old lady at the pedicure station. Apparently she's one of the owners, and had also come to get her nails done. She didn't have the professional courtesy or manners to wait until I arrived to address the matter with myself as the adult, but instead chose to drive my daughter to tears demanding to know her age and shouting at her that no under 18s were allowed. I stated that at no point were we told she's not allowed to have a Mani or that it was against the rules. Otherwise we would have left in the beginning. She then went on to say there's often naked men wandering around. I stated the fact that the place was completely empty except for us but if they had told us it's a nude facility, that I wouldn't want to be there myself either. I asked what her solution is since they already started her nails and that the place was empty despite it being Christmas week. She refused to let her finish her nails and asked us to leave. I told her it's her place so we'll respect the rules and leave but that it's been an extremely unpleasant experience. She didn't care. She carried on having her nails done. The manager was lovely and apologised to us profusely. Apparently other children have been allowed before, but they were white. So, very sadly, it's a race issue. We also had other the******s come after us to apologise for the traumatising experience and who also confirmed that there's institutional racism at this so called 4 star hotel and spa.
Helpful (0)
|Replies (0)JJ
Jane J
1 reviews | Active since Jan 2020
21 Dec 2022, 14:18
Dirty facilities and racism
The worst experience ever at a spa: - The change room toilets had so much rust and were not clean. - The seating in the change room was visibly dirty, it seems the upholstery hasn't been cleaned in years - There was only 1 hair dryer - Some of the jets in the jacuzzi weren't working. - The pool had a lot of dirt in it, especially the floor of the deep end and the ledge seat along the side of the pool - The steam room wasn't working - During the 60 minute massage the power went on and off multiple times which was the opposite of relaxing as the lightung changes from dim to harsh bright overheard lighting and back again about 6 times - They got my food order wrong - The tissue box in the change room was empty My daughter and I were welcomed warmly by front desk and booked in for our treatments. I returned from the bathroom to find her being attacked by an old lady at the pedicure station. Apparently she's one of the owners, and had also come to get her nails done. She didn't have the professional courtesy or manners to wait until I arrived to address the matter with myself as the adult, but instead chose to drive my daughter to tears demanding to know her age and shouting at her that no under 18s were allowed. I stated that at no point were we told she's not allowed to have a Mani or that it was against the rules. Otherwise we would have left in the beginning. She then went on to say there's often naked men wandering around. I stated the fact that the place was completely empty except for us but if they had told us it's a nude facility, that I wouldn't want to be there myself either. I asked what her solution is since they already started her nails and that the place was empty despite it being Christmas week. She refused to let her finish her nails and asked us to leave. I told her it's her place so we'll respect the rules and leave but that it's been an extremely unpleasant experience. She didn't care. She carried on having her nails done. The manager was lovely and apologised to us profusely. Apparently other children have been allowed before, but they were white. So, very sadly, it's a race issue. We also had other the******s come after us to apologise for the traumatising experience and who also confirmed that there's institutional racism at this so called 4 star hotel and spa.
0
Replies (0)