⭐️ 1-Star Review: Tempur / Vencasa Does NOT Honour Their Warranty

⭐️ 1-Star Review: Tempur / Vencasa Does NOT Honour Their Warranty

My experience with Tempur/Vencasa has been extremely disappointing. While the mattress was great for the first few years, the internal structure began collapsing after just three years. I lodged multiple complaints — what a complete waste of time.

Their so-called “inspection” is a joke. They send someone out with a stick, place it across the mattress, and if no gaps show, they claim the mattress is “fine.” They have NO way of measuring softness, internal cell collapse, or the fact that the mattress no longer supports your body. The mattress became progressively softer and completely collapsed, yet they refused to acknowledge the problem.

After several complaints, they finally collected the mattress. Same story again. This time they blamed the base — saying the gaps between the slats were too wide. They repaired the base, but the mattress was already ruined. Now it’s out of warranty, completely soft, collapsed, and causing severe back pain and repeated visits to the chiropractor.

I’ve now replaced it with a mattress from another company because Tempur/Vencasa clearly does not stand behind their product.

⚠️ Be very careful spending over R60,000 on a mattress from Vencasa. It does NOT last, and they do NOT honour the warranty.