VENCASA - TEMPUR
3.4|107 reviews
Responds in 61 hours 48 min
LS
Liezel S
1 reviews | Active since Member
19 Jan 2025, 04:36
Unhappy customer
Bought their top of the range mattress and have been waking up with lower back pain every morning. Have looked at all the other options and they are worse. They refused to refund and this was reported to them within a week of purchasing the mattress. No improvement and going on 3 months now. Having to spend money and time at the physio and chiropractor, battling with lack of sleep and all they can say is give it time. DO NOT BUY FROM VENCASA BEDFORD CENTRE!!!!
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Replies (53)VENCASA - TEMPUR's replyOfficial
21 Jan 2025, 14:58Good day, Liezel.
Thank you for sharing your feedback. We are truly sorry to hear about the discomfort you’ve been experiencing and the challenges this has caused. Your comfort and satisfaction are very important to us, and we want to help resolve this matter.We understand that purchasing a mattress can be a significant decision, and it’s not always easy to know if it’s the right choice right away. That’s why we offer our 180-day comfort exchange guarantee—the longest in the industry—to give our customers the flexibility to exchange their mattress should they not be completely satisfied with their original choice.
Here are a few key points about your purchase and our policies:
We are truly sorry for the experience you’ve had, and we want to assure you that we are looking into other ways we can assist you.
Your trust is important to us, and we are committed to finding a resolution that ensures your comfort and satisfaction.
Best regards;
Vencasa Team.
Thank you for sharing your feedback. We are truly sorry to hear about the discomfort you’ve been experiencing and the challenges this has caused. Your comfort and satisfaction are very important to us, and we want to help resolve this matter.We understand that purchasing a mattress can be a significant decision, and it’s not always easy to know if it’s the right choice right away. That’s why we offer our 180-day comfort exchange guarantee—the longest in the industry—to give our customers the flexibility to exchange their mattress should they not be completely satisfied with their original choice.
Here are a few key points about your purchase and our policies:
- Settling Period: Adjusting to a new mattress can take 60–90 days as your body adapts to the support and comfort it provides.
- Comfort Exchange Guarantee: You are eligible for the 180-day comfort exchange guarantee to help ensure the mattress you have is the right fit for you.
- Refund Policy: While we do not offer refunds, we are committed to helping you use the comfort exchange option to find a mattress that better suits your needs.
We are truly sorry for the experience you’ve had, and we want to assure you that we are looking into other ways we can assist you.
Your trust is important to us, and we are committed to finding a resolution that ensures your comfort and satisfaction.
Best regards;
Vencasa Team.
Best regards,
VENCASA - TEMPUR's reply21 Jan 2025, 14:58
Official
Good day, Liezel.
Thank you for sharing your feedback. We are truly sorry to hear about the discomfort you’ve been experiencing and the challenges this has caused. Your comfort and satisfaction are very important to us, and we want to help resolve this matter.We understand that purchasing a mattress can be a significant decision, and it’s not always easy to know if it’s the right choice right away. That’s why we offer our 180-day comfort exchange guarantee—the longest in the industry—to give our customers the flexibility to exchange their mattress should they not be completely satisfied with their original choice.
Here are a few key points about your purchase and our policies:
We are truly sorry for the experience you’ve had, and we want to assure you that we are looking into other ways we can assist you.
Your trust is important to us, and we are committed to finding a resolution that ensures your comfort and satisfaction.
Best regards;
Vencasa Team.
Thank you for sharing your feedback. We are truly sorry to hear about the discomfort you’ve been experiencing and the challenges this has caused. Your comfort and satisfaction are very important to us, and we want to help resolve this matter.We understand that purchasing a mattress can be a significant decision, and it’s not always easy to know if it’s the right choice right away. That’s why we offer our 180-day comfort exchange guarantee—the longest in the industry—to give our customers the flexibility to exchange their mattress should they not be completely satisfied with their original choice.
Here are a few key points about your purchase and our policies:
- Settling Period: Adjusting to a new mattress can take 60–90 days as your body adapts to the support and comfort it provides.
- Comfort Exchange Guarantee: You are eligible for the 180-day comfort exchange guarantee to help ensure the mattress you have is the right fit for you.
- Refund Policy: While we do not offer refunds, we are committed to helping you use the comfort exchange option to find a mattress that better suits your needs.
We are truly sorry for the experience you’ve had, and we want to assure you that we are looking into other ways we can assist you.
Your trust is important to us, and we are committed to finding a resolution that ensures your comfort and satisfaction.
Best regards;
Vencasa Team.
Best regards,