Ongoing Confusion and Emotional Distress Regarding My Results

I have been contacting the school numerous times since 2025 regarding my results, and this process has honestly been very overwhelming and discouraging. Each time I called, I received different information from different agents. On some occasions, I was transferred to departments that had nothing to do with my query, and at times I was spoken to in a manner that made me feel unheard and dismissed.

After months of trying to get clarity, I was fortunate to speak to one agent who truly stood out. She showed genuine care and patience, asked questions to fully understand my situation, and made me feel reassured that my matter was finally being taken seriously. For the first time, I felt hopeful and supported.

Unfortunately, that hope was short-lived when I later received an email from the school that completely contradicted the information she had provided. This left me confused, emotionally drained, and at a loss for words. It feels as though every time I think I am getting closer to resolution, I am pushed back into uncer*****y.