Vault markets
Claimed Business
Vault markets
Claimed Business
452 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Vault Markets delivers a strongly positive customer experience driven by its highly praised support agents. Customers consistently name individual agents such as Faatimah, Candice, Simanye, and Prosper as fast, patient, and professional. However, recurring issues with deposits not reflecting, delayed withdrawal processing, and communication breakdowns during escalations represent notable friction points that undermine trust for a segment of users.
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently praise named agents like Faatimah, Candice, Simanye, and Prosper for being patient, quick, and professional. Many describe the service as exceptional, with agents going above and beyond to resolve queries.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
6.2Trustindex Rating
#4Ranked In Investments & Wealth
49h 14mReply Time
29 NPSLikely
Replied to 17% of negative reviews
Reply time on negative reviews: 42 hours 27 min
TrustIndex
6.2
Ranking
#4
in Investments & Wealth
Avg Reply
49h 14m
NPS Score
29
Recommended: Likely
Replied to 17% of negative reviews
Reply time on negative reviews: 42 hours 27 min
Review Distribution
4.7|452 Reviews
Jun '25 - May '26
5(87.7%)
4(5.5%)
3(1.8%)
2(0.5%)
1(4.5%)
5(87.7%)
4(5.5%)
3(1.8%)
2(0.5%)
1(4.5%)
Recent reviews (452)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceF
S
Skhulile
1 reviews | Active since Jan 2020
18 Mar 2026, 10:22
At first I thought I was gonna have a hard time creating and updating my account just like any brokers and websites
At first I thought I was gonna have a hard time creating and updating my account just like any brokers and websites. I was struggling with updating my address and my documents I met A kind hearted soul " SIMANYE" . In my life it's my first time having a fast reliable and comfortable service like this one. Shout out to SIMANYE🥳♥️♥️😍 , I hope you see this I Love you and your service keep up the great work.🙏🏿
Helpful (0)
|Replies (0)S
Skhulile
1 reviews | Active since Jan 2020
18 Mar 2026, 10:22
At first I thought I was gonna have a hard time creating and updating my account just like any brokers and websites
At first I thought I was gonna have a hard time creating and updating my account just like any brokers and websites. I was struggling with updating my address and my documents I met A kind hearted soul " SIMANYE" . In my life it's my first time having a fast reliable and comfortable service like this one. Shout out to SIMANYE🥳♥️♥️😍 , I hope you see this I Love you and your service keep up the great work.🙏🏿
0
Replies (0)W
D
Ditebogo
1 reviews | Active since Jan 2020
9 Mar 2026, 16:13
I struggled in getting my new bank account approved by Naseefah and Simanye really assisted me in getting my withdrawal ready and To no have any future issues with my profile as they were two
I struggled in getting my new bank account approved by Naseefah and Simanye really assisted me in getting my withdrawal ready and To no have any future issues with my profile as they were two. Thank you Naseefah for spotting that out and removing the other account and Simanye you were straightforward and on to the point Thank you
Helpful (0)
|Replies (0)D
Ditebogo
1 reviews | Active since Jan 2020
9 Mar 2026, 16:13
I struggled in getting my new bank account approved by Naseefah and Simanye really assisted me in getting my withdrawal ready and To no have any future issues with my profile as they were two
I struggled in getting my new bank account approved by Naseefah and Simanye really assisted me in getting my withdrawal ready and To no have any future issues with my profile as they were two. Thank you Naseefah for spotting that out and removing the other account and Simanye you were straightforward and on to the point Thank you
0
Replies (0)JR
AJ
Amirah J
1 reviews | Active since Jan 2020
5 Mar 2026, 09:44
Missing Deposits Since 20 February – Extremely Poor Support and No Resolution
IExtremely disappointed and frustrated with the service I have received from Vault Markets. On 20 February, I made two deposits into my trading account. The funds were successfully deducted from my bank account, however they were never allocated to my trading wallet. Since then, I have been trying to resolve this issue with their support team by providing proof of payment and all requested documentation multiple times. What makes this situation even more frustrating is that every response comes from a different support agent, which means I constantly have to repeat the entire situation and resend the same documents over and over again. There has been no proper follow-up, no accountability, and no clear resolution provided. During my most recent communication with their support team, I was informed that the matter had been “escalated to the back office.” Unfortunately, since being told this, there has been no update and the issue remains unresolved. To make matters worse, the exact same problem occurred again on 4 March when I attempted to make another deposit. The money was once again deducted from my bank account, yet it never reflected in my trading wallet, and the transaction simply continued loading without completing. It is extremely concerning that this appears to be related to the payment merchants or deposit systems used by Vault Markets. If the company is aware that there are issues with their deposit methods, it raises a serious question as to why these merchants are still being used, especially when it directly affects clients’ funds. This situation has now been ongoing since 20 February, and it is completely unacceptable that a well-known and widely advertised broker cannot resolve a basic deposit allocation issue within a reasonable timeframe. Clients should not have to chase support for weeks just to have their own funds properly allocated. The lack of urgency, poor communication, and the constant need to resend documentation reflects very poorly on the level of service being provided. At this point, I feel completely ignored as a client. I am requesting that this issue be urgently investigated and resolved, and that my missing deposits be properly allocated or refunded without further delay. Until this matter is resolved, I cannot recommend Vault Markets to others. Based on my current experience, the handling of client funds and the level of customer support has been extremely disappointing.
Helpful (0)
|Replies (0)AJ
Amirah J
1 reviews | Active since Jan 2020
5 Mar 2026, 09:44
Missing Deposits Since 20 February – Extremely Poor Support and No Resolution
IExtremely disappointed and frustrated with the service I have received from Vault Markets. On 20 February, I made two deposits into my trading account. The funds were successfully deducted from my bank account, however they were never allocated to my trading wallet. Since then, I have been trying to resolve this issue with their support team by providing proof of payment and all requested documentation multiple times. What makes this situation even more frustrating is that every response comes from a different support agent, which means I constantly have to repeat the entire situation and resend the same documents over and over again. There has been no proper follow-up, no accountability, and no clear resolution provided. During my most recent communication with their support team, I was informed that the matter had been “escalated to the back office.” Unfortunately, since being told this, there has been no update and the issue remains unresolved. To make matters worse, the exact same problem occurred again on 4 March when I attempted to make another deposit. The money was once again deducted from my bank account, yet it never reflected in my trading wallet, and the transaction simply continued loading without completing. It is extremely concerning that this appears to be related to the payment merchants or deposit systems used by Vault Markets. If the company is aware that there are issues with their deposit methods, it raises a serious question as to why these merchants are still being used, especially when it directly affects clients’ funds. This situation has now been ongoing since 20 February, and it is completely unacceptable that a well-known and widely advertised broker cannot resolve a basic deposit allocation issue within a reasonable timeframe. Clients should not have to chase support for weeks just to have their own funds properly allocated. The lack of urgency, poor communication, and the constant need to resend documentation reflects very poorly on the level of service being provided. At this point, I feel completely ignored as a client. I am requesting that this issue be urgently investigated and resolved, and that my missing deposits be properly allocated or refunded without further delay. Until this matter is resolved, I cannot recommend Vault Markets to others. Based on my current experience, the handling of client funds and the level of customer support has been extremely disappointing.
0
Replies (0)JR
Y