VS
Veldskoen Shoes
Claimed Business
VS
AI Review Summary
Based on recent customer reviews, Veldskoen Shoes faces significant criticism around poor customer service, communication breakdowns, and unfulfilled orders. Customers consistently report difficulty reaching the company by phone or email, with refund requests going unresolved for weeks. Stock availability issues are a recurring frustration, with orders accepted and paid for despite items being out of stock. Returns processing has also drawn complaints, with one customer receiving the same unwanted product back. Their unconventional sizing system has confused buyers. One positive review praised the team for eventually sourcing and shipping an out-of-stock item promptly.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-34
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
Jun '25 - May '26
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
Frequently Asked Questions About Veldskoen Shoes
Based on recent customer reviews, Veldskoen Shoes faces significant criticism around poor customer service, communication breakdowns, and unfulfilled orders. Customers consistently report difficulty reaching the company by phone or email, with refund requests going unresolved for weeks. Stock availability issues are a recurring frustration, with orders accepted and paid for despite items being out of stock. Returns processing has also drawn complaints, with one customer receiving the same unwanted product back. Their unconventional sizing system has confused buyers. One positive review praised the team for eventually sourcing and shipping an out-of-stock item promptly.
Veldskoen Shoes has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Veldskoen Shoes across 70 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDO
Diane O
1 reviews | Active since Jan 2020
5 Dec 2025, 10:14
Amazing service!!!
What amazing service!!!! Yes they did not have stock when I placed my order and paid, but they made sure they received the stock I was looking for and got it ready and shipped to me in no time. They responded to my emails and I think they were great. Helpful and ready to assist. Thank you Veldskoen Shoes for your amazing service.
Helpful (0)
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Diane O
1 reviews | Active since Jan 2020
5 Dec 2025, 10:14
Amazing service!!!
What amazing service!!!! Yes they did not have stock when I placed my order and paid, but they made sure they received the stock I was looking for and got it ready and shipped to me in no time. They responded to my emails and I think they were great. Helpful and ready to assist. Thank you Veldskoen Shoes for your amazing service.
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Nadia Knoetzen-Coetzee
1 reviews | Active since Jan 2020
25 Sept 2025, 10:33
Stay away!!!!
I hope people read this before they order from Veldskoen. Worst experience in a long time. They take your money immediately, but then they do not have stock. Drove to their offices to give the shoes back, as there is no other way to communicate with them. And that was a challenge as well. Terrible support and the people just don't care at all!
Helpful (0)
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Nadia Knoetzen-Coetzee
1 reviews | Active since Jan 2020
25 Sept 2025, 10:33
Stay away!!!!
I hope people read this before they order from Veldskoen. Worst experience in a long time. They take your money immediately, but then they do not have stock. Drove to their offices to give the shoes back, as there is no other way to communicate with them. And that was a challenge as well. Terrible support and the people just don't care at all!
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Letitia B
1 reviews | Active since Jan 2020
10 Sept 2025, 11:42
VELDSKOEN SHOES - WHAT A JOKE
Never in my life are you not able to reach a company telephonically. Was told that they moved and the website would be updated as they have received stock. When sending mails, just promises and no further feedback. Will not recommend them to anyone.
Helpful (0)
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Letitia B
1 reviews | Active since Jan 2020
10 Sept 2025, 11:42
VELDSKOEN SHOES - WHAT A JOKE
Never in my life are you not able to reach a company telephonically. Was told that they moved and the website would be updated as they have received stock. When sending mails, just promises and no further feedback. Will not recommend them to anyone.
0
Replies (0)HB
Hendri B
1 reviews | Active since Jan 2020
26 Aug 2025, 13:06
Terrible customer service
Terrible customer service. They prefer to take your money, to get a refund is close to impossible. Communication is all over the show. Takes phone calls occasionally by accident Email responses takes weeks sometimes. Please be very careful when supporting them.
Helpful (0)
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Hendri B
1 reviews | Active since Jan 2020
26 Aug 2025, 13:06
Terrible customer service
Terrible customer service. They prefer to take your money, to get a refund is close to impossible. Communication is all over the show. Takes phone calls occasionally by accident Email responses takes weeks sometimes. Please be very careful when supporting them.
0
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Ruanne B
1 reviews | Active since Jan 2020
22 Jul 2025, 06:31
Bad Service
Ordered online 28/06, stock available according to the website. Then on 04/07, I contacted the to followup, only to be informed that one of the shoes are not in stock anymore. So I asked for a refund, 18 days later, nothing. They dont respond to emails, and they also bassicaly switched of any other lines of communication.
Helpful (0)
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Ruanne B
1 reviews | Active since Jan 2020
22 Jul 2025, 06:31
Bad Service
Ordered online 28/06, stock available according to the website. Then on 04/07, I contacted the to followup, only to be informed that one of the shoes are not in stock anymore. So I asked for a refund, 18 days later, nothing. They dont respond to emails, and they also bassicaly switched of any other lines of communication.
0
Replies (0)IJ
Izak J
1 reviews | Active since Jan 2020
3 Jul 2025, 10:13
Not really on the ball or dependable
Placed an order with them. Yesterday I received a notification that my order has shipped. Only today to see a note that, the couriers can't locater them to pickup the parcel. Phoned them, only to hear...oh yes they moved and they forgot to update their address with the courier company. Asked them so what would have happened if I did not phone (getting hold of them is a mission in itself), he just said he doesn't know
Helpful (0)
|Replies (0)IJ
Izak J
1 reviews | Active since Jan 2020
3 Jul 2025, 10:13
Not really on the ball or dependable
Placed an order with them. Yesterday I received a notification that my order has shipped. Only today to see a note that, the couriers can't locater them to pickup the parcel. Phoned them, only to hear...oh yes they moved and they forgot to update their address with the courier company. Asked them so what would have happened if I did not phone (getting hold of them is a mission in itself), he just said he doesn't know
0
Replies (0)LN
Lina N
1 reviews | Active since Jan 2020
13 Jun 2025, 12:01
Terrible ! Abound dealing with them
Terrible customer service having a really bad experience with a return . First the boots are very tight and uncomfortable on the ankles, they look beautiful on the website but not comfortable at all . On their website there is no option for a refund when processing the return and I raised that with them . Which they told me to simply put in the comments that is a refund . 3 weeks later I still haven’t received my refund and to my surprise yesterday they sent the same shoes back! Same color and same size … didn’t even bother to check what was wrong or why are they returning the same shoes . I didn’t accept the delivery and they told me they can’t process my refund until the shoes are back with them. The shoes I didn’t ask to send back , they shoes that I paid a return deliver that they already received
Helpful (0)
|Replies (0)LN
Lina N
1 reviews | Active since Jan 2020
13 Jun 2025, 12:01
Terrible ! Abound dealing with them
Terrible customer service having a really bad experience with a return . First the boots are very tight and uncomfortable on the ankles, they look beautiful on the website but not comfortable at all . On their website there is no option for a refund when processing the return and I raised that with them . Which they told me to simply put in the comments that is a refund . 3 weeks later I still haven’t received my refund and to my surprise yesterday they sent the same shoes back! Same color and same size … didn’t even bother to check what was wrong or why are they returning the same shoes . I didn’t accept the delivery and they told me they can’t process my refund until the shoes are back with them. The shoes I didn’t ask to send back , they shoes that I paid a return deliver that they already received
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Replies (0)JS
Jenny S
1 reviews | Active since Jan 2020
1 May 2025, 06:38
Veldskoen Shoes walks off with my money
After signing up to receive Veldskoen marketing material, I received a campaign launching their Traveller Boots with Briana Evigan and an offer to purchase via a click thru. I ordered a pair of the boots on the 2nd April and paid with a gift voucher. My order was confirmed on the same day. A month later, I have yet to receive my boots. WhatsApp messages and emails have been ignored. I spoke to a customer service agent who informed me the company doesn't even have the leather to make the boots. She asked me to send through another email for her to forward to the owners as I didn't want a refund or a different style, I wanted what I'd ordered and paid for. I've not heard from the company since.
Helpful (0)
|Replies (0)JS
Jenny S
1 reviews | Active since Jan 2020
1 May 2025, 06:38
Veldskoen Shoes walks off with my money
After signing up to receive Veldskoen marketing material, I received a campaign launching their Traveller Boots with Briana Evigan and an offer to purchase via a click thru. I ordered a pair of the boots on the 2nd April and paid with a gift voucher. My order was confirmed on the same day. A month later, I have yet to receive my boots. WhatsApp messages and emails have been ignored. I spoke to a customer service agent who informed me the company doesn't even have the leather to make the boots. She asked me to send through another email for her to forward to the owners as I didn't want a refund or a different style, I wanted what I'd ordered and paid for. I've not heard from the company since.
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