Venns Attorneys poor administration.

Venns Attorneys contacted me with regards to arrears on my School account. I made a two months arrangement and settled it. I am now awaiting for the paid up letter and they are ignoring my emails, not attending to me. One of their employees **** to me and said the lady who was handling my account in not working with them anymore, next thing the lady who in not supposed to be working there is texting me on WhatsApp. She even views my WhatsApp status' but never provides feedback or my paid up letter. I must say I am dissapointed in Venns Attorneys. Not even one email responding to my grieviences.