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Venntro
Unclaimed Business
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Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
0Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMF
Mark F
1 reviews | Active since Jan 2020
10 Oct 2022, 06:34
Venntro Membership Bad Experience
I had a month sub with one of the dating sites under the Venntro banner. I decided that it was a waste of time and that I no longer wanted the sub. I cancelled my membership and profile on the same day as they renewed my sub for 6 months, however they had already deducted the funds from my account. I asked for a refund as I would not be using the sub at all and have categorically been denied any type of refund. Their reasoning is that I should have cancelled before the renewal date and that this is explained in their terms. The fact is that I had moved house over this period and coupled with power cuts it just did not happen. I really do not care about their terms but more about the moral values involved. So they are happy to keep 6 months of subs which amount to R895.00 and are not willing to even pro-rata if necessary ? So they are being enriched at others expense by default. Moral values ? Don't exist with them. Off course trying to deal with anybody in support gets you nowhere as you just get the standard copy and paste answer. But I guess they need the money more than me so I hope they are proud of the way they conduct their business. I would just like to warn anyone else out there to be super careful if dealing with them or even better not to deal with them.
Helpful (0)
|Replies (0)MF
Mark F
1 reviews | Active since Jan 2020
10 Oct 2022, 06:34
Venntro Membership Bad Experience
I had a month sub with one of the dating sites under the Venntro banner. I decided that it was a waste of time and that I no longer wanted the sub. I cancelled my membership and profile on the same day as they renewed my sub for 6 months, however they had already deducted the funds from my account. I asked for a refund as I would not be using the sub at all and have categorically been denied any type of refund. Their reasoning is that I should have cancelled before the renewal date and that this is explained in their terms. The fact is that I had moved house over this period and coupled with power cuts it just did not happen. I really do not care about their terms but more about the moral values involved. So they are happy to keep 6 months of subs which amount to R895.00 and are not willing to even pro-rata if necessary ? So they are being enriched at others expense by default. Moral values ? Don't exist with them. Off course trying to deal with anybody in support gets you nowhere as you just get the standard copy and paste answer. But I guess they need the money more than me so I hope they are proud of the way they conduct their business. I would just like to warn anyone else out there to be super careful if dealing with them or even better not to deal with them.
0
Replies (0)AK
Annelize K
1 reviews | Active since Jan 2020
14 Apr 2020, 11:05
Venntro and Afrikaanse singles
Venntro is the people taking the payments you need to use datingsites like afrikaanse singles, in my case the "goue oues". Not a bad site, but to have full function of the application you need to subscribe to premium membership and pay for it. My problems started right after my payment went through. I contacted Venntro support and promptly recieves an automated response, think 6 of them by now! Still nothing else is being done. I should cancel the service on their website signing in with my user ID, which is now not recognized by the site, so they will take the next payment automatically. Beware of these sites, most of them are owned by the same company.
Helpful (0)
|Replies (0)AK
Annelize K
1 reviews | Active since Jan 2020
14 Apr 2020, 11:05
Venntro and Afrikaanse singles
Venntro is the people taking the payments you need to use datingsites like afrikaanse singles, in my case the "goue oues". Not a bad site, but to have full function of the application you need to subscribe to premium membership and pay for it. My problems started right after my payment went through. I contacted Venntro support and promptly recieves an automated response, think 6 of them by now! Still nothing else is being done. I should cancel the service on their website signing in with my user ID, which is now not recognized by the site, so they will take the next payment automatically. Beware of these sites, most of them are owned by the same company.
0
Replies (0)