V&
Victoria & Alfred Waterfront
Claimed Business
V&
Victoria & Alfred Waterfront
Claimed Business
12 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
60
Recommended: Very Likely
Review Distribution
3.5|12 Reviews
May '25 - Apr '26
5(58.3%)
4(0%)
3(8.3%)
2(0%)
1(33.3%)
5(58.3%)
4(0%)
3(8.3%)
2(0%)
1(33.3%)
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKS
Kathy S
1 reviews | Active since Jan 2020
18 Mar 2026, 06:59
HARBER CRUISE V&A WATERFRONT
The boat is lovely, we were part of a ladies group, where the ages ranged from 65 to 99 years old, and they all boarded, some with help from the professional staff, especially Asi, the guide. all in all , a fun trip, value for money at R60 pp (pensioners) and such excellent service
Helpful (0)
|Replies (0)KS
Kathy S
1 reviews | Active since Jan 2020
18 Mar 2026, 06:59
HARBER CRUISE V&A WATERFRONT
The boat is lovely, we were part of a ladies group, where the ages ranged from 65 to 99 years old, and they all boarded, some with help from the professional staff, especially Asi, the guide. all in all , a fun trip, value for money at R60 pp (pensioners) and such excellent service
0
Replies (0)AM
Andiswa M
1 reviews | Active since Jan 2020
6 Mar 2026, 15:59
I did not receive my order nor my full refund.
I ordered groceries on PicknPay via MrD worth R346 and their driver stated he delivered my order but he did not give it to me, I did not take my order, the only refunded me R20 out of R346, I am requesting my pull payout. Order number: GROC303790874
Helpful (0)
|Replies (0)AM
Andiswa M
1 reviews | Active since Jan 2020
6 Mar 2026, 15:59
I did not receive my order nor my full refund.
I ordered groceries on PicknPay via MrD worth R346 and their driver stated he delivered my order but he did not give it to me, I did not take my order, the only refunded me R20 out of R346, I am requesting my pull payout. Order number: GROC303790874
0
Replies (0)LK
Lawrence K
1 reviews | Active since Jan 2020
26 Feb 2026, 15:22
V&A Waterfront Cape Town.
I was in Cape Town, VA Mall and the establishment was very clean and vibrant.
Helpful (0)
|Replies (0)LK
Lawrence K
1 reviews | Active since Jan 2020
26 Feb 2026, 15:22
V&A Waterfront Cape Town.
I was in Cape Town, VA Mall and the establishment was very clean and vibrant.
0
Replies (0)R
AA
Anonymous A
1 reviews | Active since Jan 2020
4 Feb 2026, 15:26
Bestest Experience
BEAUTIFUL , WONDERFUL SHOPPING MALL SO CLEAN AND NEAT , BESTEST EXPERIENCE EVER WAS VIDITING THIS SHOPPING MALL ♥️♥️♥️
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
4 Feb 2026, 15:26
Bestest Experience
BEAUTIFUL , WONDERFUL SHOPPING MALL SO CLEAN AND NEAT , BESTEST EXPERIENCE EVER WAS VIDITING THIS SHOPPING MALL ♥️♥️♥️
0
Replies (0)SS
Shade S
1 reviews | Active since Jan 2020
8 Jan 2026, 11:39
Complaint Regarding Food Quality and Customer Service
I would like to raise a formal complaint regarding very poor service and food quality experienced at Pick n Pay. On Tuesday, I purchased a chicken meal from the store. When I later arrived at the office and opened it, I noticed a very strong and unpleasant smell. A colleague of mine had purchased the same chicken and experienced exactly the same issue, confirming that the chicken smelled off. I had to leave work during office hours to return the chicken to the store. Upon returning it, I was informed that the smell was allegedly caused by the sauces, as the chicken was mixed with chilli sauce and two other sauces. This explanation was disappointing, as the smell was clearly not normal. The department manager, whose name I prefer not to mention, was abrupt but did attempt to assist us. However, instead of asking for our preferences or dietary requirements, she decided on our behalf what replacement food would be provided. We were not consulted, which I found unacceptable. The replacement food was delivered to our office a few hours after we returned to the store; however, by that time I had already left the office. I was extremely dissatisfied with how the matter was handled. The following day, I returned to collect the food that was offered as compensation. Unfortunately, this meal was just as disappointing, as it appeared to be the same food that had been kept aside. The salad was not fresh and looked as though feta cheese had been removed, even though it was originally included. I had expected that a fresh meal would be prepared. Although compensation was provided, the overall experience remained disappointing. As someone who works in customer service myself, I believe this situation could have been handled far better. A sincere apology, asking for food preferences, checking for allergies, or even offering a small voucher (R50 or R100) to allow us to choose our own meal would have gone a long way. Ultimately, I ended up giving the food away, as it was clearly not fresh. I work opposite the mall and regularly use Pick n Pay as my preferred option for lunch. This experience has left me extremely disappointed, as I believe the matter could have been handled with much greater care and professionalism. I trust that this feedback will be taken seriously and used to improve both food quality control and customer service going forward.
Helpful (0)
|Replies (0)SS
Shade S
1 reviews | Active since Jan 2020
8 Jan 2026, 11:39
Complaint Regarding Food Quality and Customer Service
I would like to raise a formal complaint regarding very poor service and food quality experienced at Pick n Pay. On Tuesday, I purchased a chicken meal from the store. When I later arrived at the office and opened it, I noticed a very strong and unpleasant smell. A colleague of mine had purchased the same chicken and experienced exactly the same issue, confirming that the chicken smelled off. I had to leave work during office hours to return the chicken to the store. Upon returning it, I was informed that the smell was allegedly caused by the sauces, as the chicken was mixed with chilli sauce and two other sauces. This explanation was disappointing, as the smell was clearly not normal. The department manager, whose name I prefer not to mention, was abrupt but did attempt to assist us. However, instead of asking for our preferences or dietary requirements, she decided on our behalf what replacement food would be provided. We were not consulted, which I found unacceptable. The replacement food was delivered to our office a few hours after we returned to the store; however, by that time I had already left the office. I was extremely dissatisfied with how the matter was handled. The following day, I returned to collect the food that was offered as compensation. Unfortunately, this meal was just as disappointing, as it appeared to be the same food that had been kept aside. The salad was not fresh and looked as though feta cheese had been removed, even though it was originally included. I had expected that a fresh meal would be prepared. Although compensation was provided, the overall experience remained disappointing. As someone who works in customer service myself, I believe this situation could have been handled far better. A sincere apology, asking for food preferences, checking for allergies, or even offering a small voucher (R50 or R100) to allow us to choose our own meal would have gone a long way. Ultimately, I ended up giving the food away, as it was clearly not fresh. I work opposite the mall and regularly use Pick n Pay as my preferred option for lunch. This experience has left me extremely disappointed, as I believe the matter could have been handled with much greater care and professionalism. I trust that this feedback will be taken seriously and used to improve both food quality control and customer service going forward.
0
Replies (0)SC
SC
Siham C
1 reviews | Active since Jan 2020
26 Aug 2025, 15:43
Canal Walk vs Waterfront
On Sunday 24 we went to Ocean Basket at the Waterfront and the day before at Canal Walk. I just want to show the difference between the burgers. Canal Walk Ocean Basket looks like gourmet and V-A Waterfront looks like I made it myself lol. The service was fantastic at both branches. I just wish I could say the same about the chefs
Helpful (0)
|Replies (0)SC
Siham C
1 reviews | Active since Jan 2020
26 Aug 2025, 15:43
Canal Walk vs Waterfront
On Sunday 24 we went to Ocean Basket at the Waterfront and the day before at Canal Walk. I just want to show the difference between the burgers. Canal Walk Ocean Basket looks like gourmet and V-A Waterfront looks like I made it myself lol. The service was fantastic at both branches. I just wish I could say the same about the chefs
0
Replies (0)