VA
Virgin Active (UK)
Unclaimed Business
VA
Virgin Active (UK)
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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MD
Melisha D
1 reviews | Active since Jan 2020
1 Aug 2024, 13:00
DEBT HANDED OVER INCORRECTLY
I am deeply disappointed that you have chosen to sell your book debt which included an account in my name - THAT WAS A SETTLED ACCOUNT! I paid up my gym contract by debit order and i ws debited for all amounts due. yet my account was not updated and the debt handed over to MBD debt collectors who have been harassing me for the last 6 months. I have provided proof of payment, it does not help. I called Virgin Active and they sent me confirmation that my account is settled, but then why was my account handed over in the first place. I have been a loyal customer of Virgin Active, I will never ever take another product from Virgin Active again.
Helpful (0)
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Melisha D
1 reviews | Active since Jan 2020
1 Aug 2024, 13:00
DEBT HANDED OVER INCORRECTLY
I am deeply disappointed that you have chosen to sell your book debt which included an account in my name - THAT WAS A SETTLED ACCOUNT! I paid up my gym contract by debit order and i ws debited for all amounts due. yet my account was not updated and the debt handed over to MBD debt collectors who have been harassing me for the last 6 months. I have provided proof of payment, it does not help. I called Virgin Active and they sent me confirmation that my account is settled, but then why was my account handed over in the first place. I have been a loyal customer of Virgin Active, I will never ever take another product from Virgin Active again.
0
Replies (0)MM
Mokgale M
1 reviews | Active since Jan 2020
9 May 2024, 05:33
Bad
There is abuse of powers from class instructors One of them actually asked me to ask to use a space rudely Again exit machine has not been working to log in our discovery points when i asked them to fix it they told me to go to the back office
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Mokgale M
1 reviews | Active since Jan 2020
9 May 2024, 05:33
Bad
There is abuse of powers from class instructors One of them actually asked me to ask to use a space rudely Again exit machine has not been working to log in our discovery points when i asked them to fix it they told me to go to the back office
0
Replies (0)VF
Vicky F
1 reviews | Active since Jan 2020
10 Jul 2023, 10:32
DO NOT JOIN VIRGIN ACTIVE CRADLESTONE if you want to do Aqua Aerobics!
DO NOT JOIN VIRGIN ACTIVE CRADLESTONE if you want to do Aqua Aerobics! Their instructors are word class and most excellent however, the pool is either not “ in working order” for some reason or ice cold. The problem has been persisting for more than 6 months regardless of complaints, even to club manager and head office.
Helpful (0)
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Vicky F
1 reviews | Active since Jan 2020
10 Jul 2023, 10:32
DO NOT JOIN VIRGIN ACTIVE CRADLESTONE if you want to do Aqua Aerobics!
DO NOT JOIN VIRGIN ACTIVE CRADLESTONE if you want to do Aqua Aerobics! Their instructors are word class and most excellent however, the pool is either not “ in working order” for some reason or ice cold. The problem has been persisting for more than 6 months regardless of complaints, even to club manager and head office.
0
Replies (0)MM
Mpume M
1 reviews | Active since Jan 2020
7 Dec 2022, 15:31
Horrible service
Im tagging the international virgin active so that the company can see the south African virgin active service they provide is absolutely horrible and at the lowest of standards. It seems like virgin active are playing with peoples lives where promises of two months free when you first sign up. I still haven’t received those two months and the communication between the agent and the member is horrible. I will make it my mission now to report virgin active to the Fitness Industry Regulatory Authority and other bodies to investigate any malpractice within virgin active south africa
Helpful (0)
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Mpume M
1 reviews | Active since Jan 2020
7 Dec 2022, 15:31
Horrible service
Im tagging the international virgin active so that the company can see the south African virgin active service they provide is absolutely horrible and at the lowest of standards. It seems like virgin active are playing with peoples lives where promises of two months free when you first sign up. I still haven’t received those two months and the communication between the agent and the member is horrible. I will make it my mission now to report virgin active to the Fitness Industry Regulatory Authority and other bodies to investigate any malpractice within virgin active south africa
0
Replies (0)FG
Fabio G
1 reviews | Active since Jan 2020
4 May 2022, 09:47
Poor customer service. Misleading adverti*****ts on memberships.
I checked online for my closest club and once I found it (Cannon Street/Walbrook) I explored the memberships and they were offering 2 months free on a 12 months contract so I decided to sign up. I contacted the customer service via chat and after a long waiting time, Brandy got back to me asking me to provide my details ans someone from the selling team would have contacted me shortly after. Before I provided my personal details I literally asked him: "Can you confirm that's 2 months free on a 12 months membership club+?" and he replied: " Yes that's correct, it's 2 months free". So I decided to go ahead and after less than 5 minutes a sales representative contacted me to set up the membership online but she offered me only 1 month free on the 12 months contract. I explained to her that on the website they were advertising 2 months free on that specific club and also he's colleague Brandy just confirmed that to me via chat (screenshots provided). She then put me on hold to speak to her colleague Brandy and after almost 10 mins of waiting she got back to me saying that unfortunately his colleague made a mistake and they could not offer that promotion any longer because it was expired 2 days before my request. I made her notice that the official website of Virgin Active was showing 2 months free on that membership and also his colleague confirmed. That's not a mistake, those are deliberately misleading advertising (not even sure if that's legal). Long story short she apologised and said that they could not and will not honor the deal. Very unprofessional , even considering I had been member of their club in the past.
Helpful (0)
|Replies (0)FG
Fabio G
1 reviews | Active since Jan 2020
4 May 2022, 09:47
Poor customer service. Misleading adverti*****ts on memberships.
I checked online for my closest club and once I found it (Cannon Street/Walbrook) I explored the memberships and they were offering 2 months free on a 12 months contract so I decided to sign up. I contacted the customer service via chat and after a long waiting time, Brandy got back to me asking me to provide my details ans someone from the selling team would have contacted me shortly after. Before I provided my personal details I literally asked him: "Can you confirm that's 2 months free on a 12 months membership club+?" and he replied: " Yes that's correct, it's 2 months free". So I decided to go ahead and after less than 5 minutes a sales representative contacted me to set up the membership online but she offered me only 1 month free on the 12 months contract. I explained to her that on the website they were advertising 2 months free on that specific club and also he's colleague Brandy just confirmed that to me via chat (screenshots provided). She then put me on hold to speak to her colleague Brandy and after almost 10 mins of waiting she got back to me saying that unfortunately his colleague made a mistake and they could not offer that promotion any longer because it was expired 2 days before my request. I made her notice that the official website of Virgin Active was showing 2 months free on that membership and also his colleague confirmed. That's not a mistake, those are deliberately misleading advertising (not even sure if that's legal). Long story short she apologised and said that they could not and will not honor the deal. Very unprofessional , even considering I had been member of their club in the past.
0
Replies (0)DT
Daniel T
1 reviews | Active since Jan 2020
11 Nov 2020, 11:46
Virgin Active Webadmin Service Complaint
I sent the following email to webadmin@virginactive.co.za on 3 June 2020: "As part of a promotion when I joined Virgin Active in November 2019 using Discovery Vitality I was promised to receive a R1500 Woolworths voucher by Karabo Mthombeni at the Virgin Active in Roodepoort. I was told I will receive the voucher in January 2020. When I did not receive the voucher I asked Karabo Mthombeni again and he told me to be patient they will send it to me. In February 2020 I again asked about the voucher and again I was told to wait it will be sent. When I asked about the voucher in March 2020 I was told that the vouchers are no longer being given and that I must contact the head office to find out why I have not received it. This was the first time I was told to contact head office. I then contacted head office and they told me that they will lodge my complaint. Until this day I have not received any feedback regarding the matter. " To which Tasneem from webadmin replied the following on 6 June 2020: "Thanks for getting in touch with us. Due to the lock down our clubs are close and we're unable to look into this matter. I have sent your enquiry through to te club manager to follow up once the club has open." On 1 September 2020 I sent the following email to webadmin to which I got no repsonse: "Hi Tasneem, Have you looked into the matter yet?" On 29 September 2020 I sent the following email to webadmin to which I got no repsonse: "Hi Tasneem, It has now been over a month and I still have not had a reply from you. Please treat this as a matter of urgency." And lastly, on 2 October 2020 I sent the following email to webadmin to which I got no repsonse: "This is your last chance to reply. You cannot give me a single reply in more than a month. It is extremely unprofessional. If you do not reply by Monday I will be reporting your entire department. Never in my life have I experienced such poor customer service." It just shows me that the whole department is not being overseen by anyone and that terrible service and blatant disregard of client complaints happens on a regular basis. No repercussions whatsoever.
Helpful (0)
|Replies (0)DT
Daniel T
1 reviews | Active since Jan 2020
11 Nov 2020, 11:46
Virgin Active Webadmin Service Complaint
I sent the following email to webadmin@virginactive.co.za on 3 June 2020: "As part of a promotion when I joined Virgin Active in November 2019 using Discovery Vitality I was promised to receive a R1500 Woolworths voucher by Karabo Mthombeni at the Virgin Active in Roodepoort. I was told I will receive the voucher in January 2020. When I did not receive the voucher I asked Karabo Mthombeni again and he told me to be patient they will send it to me. In February 2020 I again asked about the voucher and again I was told to wait it will be sent. When I asked about the voucher in March 2020 I was told that the vouchers are no longer being given and that I must contact the head office to find out why I have not received it. This was the first time I was told to contact head office. I then contacted head office and they told me that they will lodge my complaint. Until this day I have not received any feedback regarding the matter. " To which Tasneem from webadmin replied the following on 6 June 2020: "Thanks for getting in touch with us. Due to the lock down our clubs are close and we're unable to look into this matter. I have sent your enquiry through to te club manager to follow up once the club has open." On 1 September 2020 I sent the following email to webadmin to which I got no repsonse: "Hi Tasneem, Have you looked into the matter yet?" On 29 September 2020 I sent the following email to webadmin to which I got no repsonse: "Hi Tasneem, It has now been over a month and I still have not had a reply from you. Please treat this as a matter of urgency." And lastly, on 2 October 2020 I sent the following email to webadmin to which I got no repsonse: "This is your last chance to reply. You cannot give me a single reply in more than a month. It is extremely unprofessional. If you do not reply by Monday I will be reporting your entire department. Never in my life have I experienced such poor customer service." It just shows me that the whole department is not being overseen by anyone and that terrible service and blatant disregard of client complaints happens on a regular basis. No repercussions whatsoever.
0
Replies (0)MM
Mbalenhle M
1 reviews | Active since Jan 2020
11 Sept 2020, 11:05
Virgin active membershipped was blocked, how do I owe a blocked service
Im disappointed. I signed a contract at virgin active. I only gymed for a month after which I told thEm im retrenched from my job. They blocked my membership, which means I no longer gymed but they handed me over and I now owe and im at a rism of being black listed. Please assist because I only gymed 1 month after which I became retrenched. I refuse to pay the R2000 that Im told I owe. This is fristrating
Helpful (0)
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Mbalenhle M
1 reviews | Active since Jan 2020
11 Sept 2020, 11:05
Virgin active membershipped was blocked, how do I owe a blocked service
Im disappointed. I signed a contract at virgin active. I only gymed for a month after which I told thEm im retrenched from my job. They blocked my membership, which means I no longer gymed but they handed me over and I now owe and im at a rism of being black listed. Please assist because I only gymed 1 month after which I became retrenched. I refuse to pay the R2000 that Im told I owe. This is fristrating
0
Replies (0)