APPALLED & DISGUSTED

On the 5th August I bought a few products from the Lansdowne branch. One of those products being a 6 Pepper Steak pies covered in clear plastic in a foil holder. Thursday evening that same week I proceeded to bake 3 of the for supper. My husband kept on saying something smells in the house. Until the pies were ready I started eating mine, somehow I could also at this point smell something funny. Still I did not realize it was coming from the pies. Eventually my daughter says mommy this does not taste like pepper steak, my response to her was it has the pepper corns in. I brought my pie closer to my nose it stank so disgusting ly , that said to my daughter don't eat it. I took hers and hers smelled worst then mine. Because I already ate some of the filling later that evening I started vomiting. The following day I had such bad stomach ache that my husband went to clicks pharmacy in Howard Centre explain to the pharmacist as to what happened, they gave him an over the counter antibiotic for 2 weeks, which cost me more than the actual pies. A day or 2 after I made contact with the team manager at the Tokai branch who called me sweetie numerous times until I reminded her about customer etiquette and that she should address any customer professionally , that I'm not one of her friends, she advised me to contact the direct branch, which I did spoke to Franklin who addressed me as lady, therefore also remindung him about professionallism and respecting your clientele. At first he suggested I drop the pies off back the branch, which I was not prepared to do since it would cost me more in petrol travelling from Pinelands. I decided the following week to drop it off at Acces Park. After numerous calls from myself, sending emails to their head office. Up until the 19th August no one from their company has attempted to resolve the matter, on the 19th was my last attemt to make contact with Franklin, who for the first time called me back assuring me that his branch manager as well as the area manager are aware of complaint. That they will email me. As a marketing manager for South African Tourism who deals with international and local Hotels, BnB, Restaurants, Conference Centers I am appalled at how their management has got NO principles. 18 Years as a marketing manager, if I had to treat any of our clients the way that they are handling this matter believe me I would have been fired a long time ago. Imagine if I ended up with food poisoning. I urge every person to think thrice before purchasing any of their products. SHAME ON YOU.