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Vulintaba
Unclaimed Business
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Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Siphiwe Z
1 reviews | Active since Jan 2020
25 Jul 2024, 07:21
Unfair treatment of guest - booking cancellation
I had made reservations for 2 Family Rooms telephonically. One of the reservation number is 299338002 [26/07/24-28/07/24]. When making reservations, I was told that I could pay on arrival using my credit card. On the eve of my arrival I received an email that my reservations were cancelled due to non-payment. When I enquired, I was told that the hotel had sent me an email. Sadly, my family's plans had to change. Unfair treatment and very unprofessional!
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|Replies (0)SZ
Siphiwe Z
1 reviews | Active since Jan 2020
25 Jul 2024, 07:21
Unfair treatment of guest - booking cancellation
I had made reservations for 2 Family Rooms telephonically. One of the reservation number is 299338002 [26/07/24-28/07/24]. When making reservations, I was told that I could pay on arrival using my credit card. On the eve of my arrival I received an email that my reservations were cancelled due to non-payment. When I enquired, I was told that the hotel had sent me an email. Sadly, my family's plans had to change. Unfair treatment and very unprofessional!
0
Replies (0)NN
Nomcebo N
1 reviews | Active since Jan 2020
14 Dec 2021, 14:44
Incorrect Refund
Hellopeter thank you for your help with my situation but still it's not complete solved and I feel I was robbed. I paid R2800 to Vulintaba for my booking and my refund was R700. Yes there is a cancellation policy. So I paid on the 17October2021 and I did my cancellation 31October and my booking dates 26-28 October and cancellation goes as follows *0-14 days prior to arrival 💯 *15-30 days prior to arrival 75% *31-60 days prior to arrival 50% *61-89 days prior to arrival 25% I would to know how much was the refund I am supposed to get.Vulintaba it's a nice place but now things that they do it's really a scam I'm still dealing with my accident I really don't have energy to deal with them. Can they please refund me the correct amount.
Helpful (0)
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Nomcebo N
1 reviews | Active since Jan 2020
14 Dec 2021, 14:44
Incorrect Refund
Hellopeter thank you for your help with my situation but still it's not complete solved and I feel I was robbed. I paid R2800 to Vulintaba for my booking and my refund was R700. Yes there is a cancellation policy. So I paid on the 17October2021 and I did my cancellation 31October and my booking dates 26-28 October and cancellation goes as follows *0-14 days prior to arrival 💯 *15-30 days prior to arrival 75% *31-60 days prior to arrival 50% *61-89 days prior to arrival 25% I would to know how much was the refund I am supposed to get.Vulintaba it's a nice place but now things that they do it's really a scam I'm still dealing with my accident I really don't have energy to deal with them. Can they please refund me the correct amount.
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Nomcebo N
1 reviews | Active since Jan 2020
7 Dec 2021, 05:59
Refund delayed
I have book a weekend stay with Vulintaba hotel and spa for 26-28 November 2021 but unfortunately I had a car accident on the 24 October 2021 which màde my plans to be changed..on the 30 of October I called the Vulintaba hotel and spa to cancel as I was not gonna be able to do my weekend away anymore.they told me to write an email which I did and after that I had nothing from them until I called them to find out about my refund then Peter told me that I need to email my proof of banking details which I did then he said my issue will be sorted then after a week still nothing I called and only to find out that Peter was not working then I find a lady called Karen and she told me to send again my banking proof with doctors notes which I did and after a week still nothing then I called only to find Peter then I asked him about my issue then he told me that only Karen can help me.i am really tired and disappointed from Vulintaba hotel and spa the only thing I want it my refund. I really appreciate if I can be helped
Helpful (0)
|Replies (0)NN
Nomcebo N
1 reviews | Active since Jan 2020
7 Dec 2021, 05:59
Refund delayed
I have book a weekend stay with Vulintaba hotel and spa for 26-28 November 2021 but unfortunately I had a car accident on the 24 October 2021 which màde my plans to be changed..on the 30 of October I called the Vulintaba hotel and spa to cancel as I was not gonna be able to do my weekend away anymore.they told me to write an email which I did and after that I had nothing from them until I called them to find out about my refund then Peter told me that I need to email my proof of banking details which I did then he said my issue will be sorted then after a week still nothing I called and only to find out that Peter was not working then I find a lady called Karen and she told me to send again my banking proof with doctors notes which I did and after a week still nothing then I called only to find Peter then I asked him about my issue then he told me that only Karen can help me.i am really tired and disappointed from Vulintaba hotel and spa the only thing I want it my refund. I really appreciate if I can be helped
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Replies (0)