V
Vuse
Verified Business
V
Vuse
Verified Business
52 Reviews (last 12 months)
Responds in 27 hours 40 min
AI Review Summary
Based on recent customer reviews, Vuse faces severe and systemic customer experience failures across virtually every service dimension. Customers consistently report defective devices and leaking pods, extreme delays and non-delivery of online orders, rude and dismissive kiosk staff, misleading promotional pricing, and a near-total absence of responsive after-sales support. The overwhelming majority of feedback is deeply negative, with only rare positive exceptions.
Top Strengths:
- •Product Quality & Range: A small number of customers praise the newer V8610 rechargeable device for its USB-C port, lack of leaking, and replaceable battery. The product is also recognised for closely replicating a smoking sensation.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#3Ranked In Construction & Hardware
27 hours 40 minutesAverage Time To Reply
-79 NPSRecommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 28 hours 14 min to reply
TrustIndex
0
Score
Ranking
#3
in Construction & Hardware
Avg Reply
27 hours 40 minutes
NPS Score
-79
Recommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 28 hours 14 min to reply
Review Distribution
1.3|52 Reviews
May '25 - Apr '26
5(8.5%)
4(0%)
3(0%)
2(4.3%)
1(87.2%)
5(8.5%)
4(0%)
3(0%)
2(4.3%)
1(87.2%)
Recent reviews (52)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSA
Shoereena A
1 reviews | Active since Jan 2020
11 Mar 2026, 10:38
Vuse GO - DONT BUY waste and customer service really Bad
hi there i ahve reached to vuse twice already. i bought multiple pendevices, now its discontinued after they stopped charging, money back-NO.... thenswitch to the new Vuse GO.. bought 3 now, wont charge..checkers wont give my money back and Vuse saw go to vuse kiosk or store, i am working 8-5 where do i get the time.. almost R1000 waisted, no will hav eto switch.. and weird thing i am a sucker keep on buying think maybe next time it will work.. really vuse??
Helpful (0)
|Replies (0)SA
Shoereena A
1 reviews | Active since Jan 2020
11 Mar 2026, 10:38
Vuse GO - DONT BUY waste and customer service really Bad
hi there i ahve reached to vuse twice already. i bought multiple pendevices, now its discontinued after they stopped charging, money back-NO.... thenswitch to the new Vuse GO.. bought 3 now, wont charge..checkers wont give my money back and Vuse saw go to vuse kiosk or store, i am working 8-5 where do i get the time.. almost R1000 waisted, no will hav eto switch.. and weird thing i am a sucker keep on buying think maybe next time it will work.. really vuse??
0
Replies (0)PM
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Teresa R
1 reviews | Active since Jan 2020
17 Feb 2026, 10:37
Leaking pods
The problem I am having is that the pods are leaking after using them only for a few times. I've lost so many pods and obvioulsy no returns when you open them. I am really thinking about switching to another kind of vape. I am not only buying for me but for my mother and daughter (over 18) as well. Just since the beginning of the year I've lost 5 pods already...today was seriously the last one.
Helpful (0)
|Replies (0)TR
Teresa R
1 reviews | Active since Jan 2020
17 Feb 2026, 10:37
Leaking pods
The problem I am having is that the pods are leaking after using them only for a few times. I've lost so many pods and obvioulsy no returns when you open them. I am really thinking about switching to another kind of vape. I am not only buying for me but for my mother and daughter (over 18) as well. Just since the beginning of the year I've lost 5 pods already...today was seriously the last one.
0
Replies (0)RK
Rudi K
1 reviews | Active since Jan 2020
13 Feb 2026, 15:48
No replies. No delivery. Money gone.
The big problem now is, since there is no contact number, nobody is replying to my emails. Delivery now has taken 7 days instead of 3 and no waybill is available to me. No response from Vuse. Can not get in touch with couriers. Very risky to deal with this company.
Helpful (0)
|Replies (0)RK
Rudi K
1 reviews | Active since Jan 2020
13 Feb 2026, 15:48
No replies. No delivery. Money gone.
The big problem now is, since there is no contact number, nobody is replying to my emails. Delivery now has taken 7 days instead of 3 and no waybill is available to me. No response from Vuse. Can not get in touch with couriers. Very risky to deal with this company.
0
Replies (0)AS
Anab S
1 reviews | Active since Jan 2020
12 Feb 2026, 18:19
VUSE Flavor discontinued
I’ve been a loyal Vuse customer for quite some time, specifically because of the original Deep Cherry flavor. It had a balanced, smooth cherry profile that wasn’t overpowering and made it my go-to choice over other brands. Unfortunately, since the change to “Intense Deep Cherry,” the experience has been completely different—and not in a good way. The new version is overwhelmingly sweet and far too rich. The flavor feels artificial and heavy, and after using it, I’m left feeling slightly nauseous. What was once smooth and enjoyable is now cloying and unpleasant. It’s extremely disappointing when a brand changes a well-loved product without offering the original as an option. The original Deep Cherry was the reason I stayed with Vuse, and this reformulation has forced me to start looking at other brands. I genuinely hope Vuse considers bringing back the original formula, as I can’t justify continuing with a flavor that no longer delivers the quality and balance I appreciated.
Helpful (0)
|Replies (0)AS
Anab S
1 reviews | Active since Jan 2020
12 Feb 2026, 18:19
VUSE Flavor discontinued
I’ve been a loyal Vuse customer for quite some time, specifically because of the original Deep Cherry flavor. It had a balanced, smooth cherry profile that wasn’t overpowering and made it my go-to choice over other brands. Unfortunately, since the change to “Intense Deep Cherry,” the experience has been completely different—and not in a good way. The new version is overwhelmingly sweet and far too rich. The flavor feels artificial and heavy, and after using it, I’m left feeling slightly nauseous. What was once smooth and enjoyable is now cloying and unpleasant. It’s extremely disappointing when a brand changes a well-loved product without offering the original as an option. The original Deep Cherry was the reason I stayed with Vuse, and this reformulation has forced me to start looking at other brands. I genuinely hope Vuse considers bringing back the original formula, as I can’t justify continuing with a flavor that no longer delivers the quality and balance I appreciated.
0
Replies (0)DT
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Shaneel C
1 reviews | Active since Jan 2020
21 Dec 2025, 14:13
Disgusting customer service and failing vuse vape devices!
I bought a disposable vape from the vuse stand at Fourways crossing at the entrance of pick and pay. This was purchased on the 28th of oct 2025. I used the vape a few times, and it stopped working, at the time it stopped working I was abroad. A few times I went to the shopping centre I logged a complain, unfortunately I never had the vape with me, as the visits to the shopping centre was unexpected. On Friday the 19th of dec, unexpectedly, I stopped by. A guy by the name of sanely was able to pull my receipt and they said it was non refundable or they cannot exchange it. Today, the 21st of dec 2025. I specifically went back to show them the vape is not working. 2 ladies that refused to disclose their names was sitting there and they said they cannot exchange the vape. As the liquid level was below half way, and that I was not registered on the system. An altercation occurred at the pod stand, as I felt that vuse don’t value their customers and don’t stand by their product. As a customer, i should have been advised when purchasing the vape that I need to register! I don’t know that! And I was not advised. Secondly, is vuse saying, that it’s ok for our device to fail? And we won’t reimburse or exchange it? Whether my liquid level was 100%, 50% or 1%. As long as there is liquid in the device, it should not FAIL!!!! The staff was absolutely rude, they also threatened to call centre management to get me removed. Thirdly they took my broken device and kept it and refused to even return it. 2 guys also joined the lady, and they part of the team and started laughing and making fun of my query. Whilst all of them refused to disclose their names. I only knew of Sabelo, as the one lady said call Sabelo. I will surely post the images and videos of the staff and their behaviour on social media! Disgusting device and customer service , I will never buy that brand ever again!!!!!
Helpful (0)
|Replies (0)SC
Shaneel C
1 reviews | Active since Jan 2020
21 Dec 2025, 14:13
Disgusting customer service and failing vuse vape devices!
I bought a disposable vape from the vuse stand at Fourways crossing at the entrance of pick and pay. This was purchased on the 28th of oct 2025. I used the vape a few times, and it stopped working, at the time it stopped working I was abroad. A few times I went to the shopping centre I logged a complain, unfortunately I never had the vape with me, as the visits to the shopping centre was unexpected. On Friday the 19th of dec, unexpectedly, I stopped by. A guy by the name of sanely was able to pull my receipt and they said it was non refundable or they cannot exchange it. Today, the 21st of dec 2025. I specifically went back to show them the vape is not working. 2 ladies that refused to disclose their names was sitting there and they said they cannot exchange the vape. As the liquid level was below half way, and that I was not registered on the system. An altercation occurred at the pod stand, as I felt that vuse don’t value their customers and don’t stand by their product. As a customer, i should have been advised when purchasing the vape that I need to register! I don’t know that! And I was not advised. Secondly, is vuse saying, that it’s ok for our device to fail? And we won’t reimburse or exchange it? Whether my liquid level was 100%, 50% or 1%. As long as there is liquid in the device, it should not FAIL!!!! The staff was absolutely rude, they also threatened to call centre management to get me removed. Thirdly they took my broken device and kept it and refused to even return it. 2 guys also joined the lady, and they part of the team and started laughing and making fun of my query. Whilst all of them refused to disclose their names. I only knew of Sabelo, as the one lady said call Sabelo. I will surely post the images and videos of the staff and their behaviour on social media! Disgusting device and customer service , I will never buy that brand ever again!!!!!
0
Replies (0)JP
Jean-Pierre Prinsloo
1 reviews | Active since Jan 2020
17 Dec 2025, 12:49
Extremely Poor Service - Avoid Vuse SA
I have purchased 3 Vuse devices and one of them is defective, burning through all my pods. Despite multiple attempts to contact their customer service, they've refused to replace the device or compensate me for the damaged pods. Their policy is to charge me again for a replacement, which is unacceptable. The device is faulty, and they should take responsibility. Zero pros, all cons. Avoid Vuse SA until they improve their customer service."
Helpful (0)
|Replies (0)JP
Jean-Pierre Prinsloo
1 reviews | Active since Jan 2020
17 Dec 2025, 12:49
Extremely Poor Service - Avoid Vuse SA
I have purchased 3 Vuse devices and one of them is defective, burning through all my pods. Despite multiple attempts to contact their customer service, they've refused to replace the device or compensate me for the damaged pods. Their policy is to charge me again for a replacement, which is unacceptable. The device is faulty, and they should take responsibility. Zero pros, all cons. Avoid Vuse SA until they improve their customer service."
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Replies (0)