VL
Vuvu Luxury Beauty
Unclaimed Business
VL
Vuvu Luxury Beauty
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Vuvu Luxury Beauty
Vuvu Luxury Beauty has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Vuvu Luxury Beauty across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGA
Gadeehja A
1 reviews | Active since Jan 2020
26 Jan 2026, 12:04
Burnt my dad 2nd degree and refuses to take responsibility
I’m contracted to a third party, which is in business with Vuvu Luxury beauty, I am hoping after this review the owner will come to an amicable resolution, as I do have a few suggestions. In winter of 2023 I sent my dad and mom for a massage under a package I have, prior to the massage I contacted Vuvu Luxury Beauty to make arrangements for him, stating when he comes for visitation’s or treatment’s he has Neuropathy caused by diabetes, before the Incident I asked them for heated blankets, due to the cemented area they were doing massage’s in was ice cold and I contacted the people, I’m in contract with which they are in partnership/arrangement with as well. They serviced me once after that at Vuvu Luxury Beauty with a hot water bottle and I burnt then brought it to there attention. After my incident my mom and dad went in for a treatment and my mom asked for a glass of water and a hot water bottle, they brought her the water and put the hot water under my dads feet, which we weren’t aware of because he couldn’t feel, a few days later he kept crying in pain, and when , I checked his feet he had a massive blister, formed underneath his foot. We rushed him to the hospital, they did a micro surgery and cut/scales into his foot to try and save the tissue, the doctor wrote a report and I took photos, I contacted Vuvu and the company my contract is with sent the photo’s and the doctors report 3rd and 19th September 2025 due to there blatant negligence, my dad is still suffering and we spent a lot of money to date. Driving to and from hospital’s etc. I asked if they couldn’t reimburse our petrol as it’s been a strain, they are pensioners but I kept getting a negative responses from them, the owner contacted me and responded with I should then take them to court.
Helpful (0)
|Replies (0)GA
Gadeehja A
1 reviews | Active since Jan 2020
26 Jan 2026, 12:04
Burnt my dad 2nd degree and refuses to take responsibility
I’m contracted to a third party, which is in business with Vuvu Luxury beauty, I am hoping after this review the owner will come to an amicable resolution, as I do have a few suggestions. In winter of 2023 I sent my dad and mom for a massage under a package I have, prior to the massage I contacted Vuvu Luxury Beauty to make arrangements for him, stating when he comes for visitation’s or treatment’s he has Neuropathy caused by diabetes, before the Incident I asked them for heated blankets, due to the cemented area they were doing massage’s in was ice cold and I contacted the people, I’m in contract with which they are in partnership/arrangement with as well. They serviced me once after that at Vuvu Luxury Beauty with a hot water bottle and I burnt then brought it to there attention. After my incident my mom and dad went in for a treatment and my mom asked for a glass of water and a hot water bottle, they brought her the water and put the hot water under my dads feet, which we weren’t aware of because he couldn’t feel, a few days later he kept crying in pain, and when , I checked his feet he had a massive blister, formed underneath his foot. We rushed him to the hospital, they did a micro surgery and cut/scales into his foot to try and save the tissue, the doctor wrote a report and I took photos, I contacted Vuvu and the company my contract is with sent the photo’s and the doctors report 3rd and 19th September 2025 due to there blatant negligence, my dad is still suffering and we spent a lot of money to date. Driving to and from hospital’s etc. I asked if they couldn’t reimburse our petrol as it’s been a strain, they are pensioners but I kept getting a negative responses from them, the owner contacted me and responded with I should then take them to court.
0
Replies (0)RD
Ruwayda D
1 reviews | Active since Jan 2020
12 Mar 2025, 10:58
GREAT SERVICE!!!
I went to the spa numerous times and everytime I was there the treatments just got better, Sandra was really nice and accommodative when I had questions. Thank you to the amazing staff at Vuvu Luxury beauty
Helpful (0)
|Replies (0)RD
Ruwayda D
1 reviews | Active since Jan 2020
12 Mar 2025, 10:58
GREAT SERVICE!!!
I went to the spa numerous times and everytime I was there the treatments just got better, Sandra was really nice and accommodative when I had questions. Thank you to the amazing staff at Vuvu Luxury beauty
0
Replies (0)SM
Sive M
1 reviews | Active since Jan 2020
10 Dec 2024, 06:47
Worst Customer Service Experience
Really terrible customer service. It’s very frustrating trying to book an appointment or getting assistance on their business line, even when you get to book one…they’ll be surprised when you get there. I won’t even go into how the massage room was not relaxing, when I went for my massage last week…all I could hear was traffic and the light was so bright. I had to call more than three times and still be the one following up after I’d been told I’d receive a callback, in response to my query…not a pleasant experience at all, considering that we all want convenience and professional customer service. I’ve received way below par service, all three times I’ve booked here. For a Spa, it is very disappointing and frustrating to say the least. The thread I shared is my communication with the business owner herself…I gave her a couple of hours to apologise, which she didn’t even care to do…definitely not a business worth supporting, if customers and clients get attacked for voicing their dissatisfaction. Instead of apologising, she went and deleted my review and gave herself 5 Stars with such appalling customer service. She keeps deleting my review on Google too, because she refuses to apologise and resolve the matter amicably.
Helpful (0)
|Replies (0)SM
Sive M
1 reviews | Active since Jan 2020
10 Dec 2024, 06:47
Worst Customer Service Experience
Really terrible customer service. It’s very frustrating trying to book an appointment or getting assistance on their business line, even when you get to book one…they’ll be surprised when you get there. I won’t even go into how the massage room was not relaxing, when I went for my massage last week…all I could hear was traffic and the light was so bright. I had to call more than three times and still be the one following up after I’d been told I’d receive a callback, in response to my query…not a pleasant experience at all, considering that we all want convenience and professional customer service. I’ve received way below par service, all three times I’ve booked here. For a Spa, it is very disappointing and frustrating to say the least. The thread I shared is my communication with the business owner herself…I gave her a couple of hours to apologise, which she didn’t even care to do…definitely not a business worth supporting, if customers and clients get attacked for voicing their dissatisfaction. Instead of apologising, she went and deleted my review and gave herself 5 Stars with such appalling customer service. She keeps deleting my review on Google too, because she refuses to apologise and resolve the matter amicably.
0
Replies (0)