Vuyo's Funerals
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-34
Recommended: Unlikely
Review Distribution
1.6|7 Reviews
Jun '25 - May '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Vuyo's Funerals
Vuyo's Funerals has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Vuyo's Funerals across 40 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
Christabella S
1 reviews | Active since Jan 2020
22 Dec 2025, 20:30
Funeral service
Would like to thank the staff they were professional friendly too I was always updated with everything like when they were collecting and checked where delivery took place thank you and keep up the good work
Helpful (0)
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Christabella S
1 reviews | Active since Jan 2020
22 Dec 2025, 20:30
Funeral service
Would like to thank the staff they were professional friendly too I was always updated with everything like when they were collecting and checked where delivery took place thank you and keep up the good work
0
Replies (0)DM
Dimakatso M
1 reviews | Active since Jan 2020
29 Oct 2025, 11:56
Bad service
I needed a debit order to be deducted from my account and I was asked to confirm my banking details. I don't know my account number by heart and the lady I spoke to said I should have had my banking app open because I knew they would call me back. How was I supposed to know that? I don't work for Vuyo's and I don't know their procedures. I mean there is other security questions they could have asked me. Really appalling service.
Helpful (0)
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Dimakatso M
1 reviews | Active since Jan 2020
29 Oct 2025, 11:56
Bad service
I needed a debit order to be deducted from my account and I was asked to confirm my banking details. I don't know my account number by heart and the lady I spoke to said I should have had my banking app open because I knew they would call me back. How was I supposed to know that? I don't work for Vuyo's and I don't know their procedures. I mean there is other security questions they could have asked me. Really appalling service.
0
Replies (0)RO
Rebecca O
1 reviews | Active since Jan 2020
18 Aug 2025, 19:42
Vuyo is a ****
Vuyo funerals sell lies to their clients,my aunt passed away on Friday and she has a policy with vuyo and she paid 700 every month and never missed a payment before and her package states that she get a casket,***,headstone,vegetables,groceries,tent and chairs but now that they have to deliver they tell us that the is no *** and groceries and we have to pay 14k so that they put a big tent at the grave yard and speakers or we have to take a small tent.how do u pay 14k to a undertaker that u have been paying 700 monthly for 7years and without even skipping a single month,am really disappointed by vuyo
Helpful (0)
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Rebecca O
1 reviews | Active since Jan 2020
18 Aug 2025, 19:42
Vuyo is a ****
Vuyo funerals sell lies to their clients,my aunt passed away on Friday and she has a policy with vuyo and she paid 700 every month and never missed a payment before and her package states that she get a casket,***,headstone,vegetables,groceries,tent and chairs but now that they have to deliver they tell us that the is no *** and groceries and we have to pay 14k so that they put a big tent at the grave yard and speakers or we have to take a small tent.how do u pay 14k to a undertaker that u have been paying 700 monthly for 7years and without even skipping a single month,am really disappointed by vuyo
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Replies (0)TM
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Nomthandazo M
1 reviews | Active since Jan 2020
13 May 2025, 09:59
Terrible service
I am writing to formally lodge a complaint regarding the handling of my recent funeral claim under my policy, following the passing of my father. On *Thursday*, I contacted your call center to get assistance with initiating a claim. I was advised by your agent that I could pay R260 to bring my policy up to date and would then qualify for the *basic funeral benefit*. I made this payment as instructed. Following that, my family informed me that my late father was already covered under a different funeral policy, and they intended to proceed with those arrangements. We then contacted your office again, in front of family members, to enquire whether my Vuyo policy could provide a **cash payout instead of funeral services*. The agent informed us that *R10,000* would be paid out if we did not use Vuyo's services. Based on this confirmation, we proceeded with the other funeral service provider. On Friday, I visited your offices again to submit the hard copies required for the claim. At no point—either during Thursday’s or Friday’s interactions—was I informed that I would not qualify for a cash payout. If I had been properly informed, I would have reconsidered the entire arrangement and allowed Vuyo to handle the funeral. Today, I received a message that my claim has been *declined*, with the reason being that only the basic service applies, and not a cash payout. I am now left in a terrible situation: the funeral is this *Saturday, my family has made arrangements based on your agent's advice, and there appears to be no accountability for the misinformation given by your representatives. This situation is deeply distressing. I comp**** with all instructions given, and the error lies in the *incorrect guidance* provided by your staff, who failed to verify my eligibility before advising me. This is not only unprofessional but unacceptable, especially when dealing with grieving families.
Helpful (0)
|Replies (0)NM
Nomthandazo M
1 reviews | Active since Jan 2020
13 May 2025, 09:59
Terrible service
I am writing to formally lodge a complaint regarding the handling of my recent funeral claim under my policy, following the passing of my father. On *Thursday*, I contacted your call center to get assistance with initiating a claim. I was advised by your agent that I could pay R260 to bring my policy up to date and would then qualify for the *basic funeral benefit*. I made this payment as instructed. Following that, my family informed me that my late father was already covered under a different funeral policy, and they intended to proceed with those arrangements. We then contacted your office again, in front of family members, to enquire whether my Vuyo policy could provide a **cash payout instead of funeral services*. The agent informed us that *R10,000* would be paid out if we did not use Vuyo's services. Based on this confirmation, we proceeded with the other funeral service provider. On Friday, I visited your offices again to submit the hard copies required for the claim. At no point—either during Thursday’s or Friday’s interactions—was I informed that I would not qualify for a cash payout. If I had been properly informed, I would have reconsidered the entire arrangement and allowed Vuyo to handle the funeral. Today, I received a message that my claim has been *declined*, with the reason being that only the basic service applies, and not a cash payout. I am now left in a terrible situation: the funeral is this *Saturday, my family has made arrangements based on your agent's advice, and there appears to be no accountability for the misinformation given by your representatives. This situation is deeply distressing. I comp**** with all instructions given, and the error lies in the *incorrect guidance* provided by your staff, who failed to verify my eligibility before advising me. This is not only unprofessional but unacceptable, especially when dealing with grieving families.
0
Replies (0)NM
Nompumelelo M
1 reviews | Active since Jan 2020
4 May 2025, 08:05
Unexpected premium increase
I'm very disappointed on Vuyo funerals.financial we are all facing hard time as a country that's a fact, I just joined Vuyo for one month my premium was 415 I was happy with that, the second debit date I told I'm suppose to pay R455 how is that even possible, I'm with the company for only a month not even a year, did they even consider how this is going to affect my budget.if they plain to increase prices they should consider increasing plans that are already with them for a year. I'm very disappointed.
Helpful (0)
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Nompumelelo M
1 reviews | Active since Jan 2020
4 May 2025, 08:05
Unexpected premium increase
I'm very disappointed on Vuyo funerals.financial we are all facing hard time as a country that's a fact, I just joined Vuyo for one month my premium was 415 I was happy with that, the second debit date I told I'm suppose to pay R455 how is that even possible, I'm with the company for only a month not even a year, did they even consider how this is going to affect my budget.if they plain to increase prices they should consider increasing plans that are already with them for a year. I'm very disappointed.
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Replies (0)AM
ANGELINE M
1 reviews | Active since Jan 2020
10 Mar 2025, 04:40
**** airtime benefit
Vuyo Funerals doesnt fulfil promises.I claimed September 2024 and you are told you will get R250 airtime.To date no airtime has been credited.The airtime benefit is a ****.I have called and emailed escalating this no one gets back to you.
Helpful (0)
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ANGELINE M
1 reviews | Active since Jan 2020
10 Mar 2025, 04:40
**** airtime benefit
Vuyo Funerals doesnt fulfil promises.I claimed September 2024 and you are told you will get R250 airtime.To date no airtime has been credited.The airtime benefit is a ****.I have called and emailed escalating this no one gets back to you.
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