VA
VW Autohaus
Unclaimed Business
VA
Performance(last 12 months):
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#44
in Automotive
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sifiso M
1 reviews | Active since Jan 2020
11 Dec 2024, 09:15
My vehicle was towed in on Monday for what looks like may just be a battery issues
My vehicle was towed in on Monday for what looks like may just be a battery issues. From dropping the vehicle at 8am on Monday I have received no update. My car is still standing in the very same spot where I left it with no one attending. Services advisors have a dont care attitude when I call to enquire about the car. This is not surprising as my vehicle once stayed by them for more than 2 weeks without really being checked. Very frustrating service from VW. I have 2 VW cars both covered under maintenance plan but with the current service received, it's really not worth staying with them. EXTREMELY UNHAPPY!
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Sifiso M
1 reviews | Active since Jan 2020
11 Dec 2024, 09:15
My vehicle was towed in on Monday for what looks like may just be a battery issues
My vehicle was towed in on Monday for what looks like may just be a battery issues. From dropping the vehicle at 8am on Monday I have received no update. My car is still standing in the very same spot where I left it with no one attending. Services advisors have a dont care attitude when I call to enquire about the car. This is not surprising as my vehicle once stayed by them for more than 2 weeks without really being checked. Very frustrating service from VW. I have 2 VW cars both covered under maintenance plan but with the current service received, it's really not worth staying with them. EXTREMELY UNHAPPY!
0
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Neelan N
1 reviews | Active since Jan 2020
28 Oct 2024, 18:29
Wash and go VW Service Centre in Centurion
I have a 2020 VW Polo Gti which went in for its 4th annual service at 46348km to VW Autohaus Centurion. 4th service as I'm not doing the required mileage. It would have been its 60000km service which is a major service. The vehicle is under the EasyDrive maintenance plan which I have been purchasing every year since the 3 year warranty expired. Vehicle is stock. There were 2 additional items added to the major service to be sorted out when I scheduled the service, a few days in advance. New wiper blades and fixing a stuck steering paddle shift. Booked in the vehicle on 29 August 2024 at 07:45 and waited till 15:00 to hear from the service advisor on completion. Sent a WhatsApp asking for feedback only to be told they are still busy with the car and that it is a major service implying I should be patient. I go to pick up the vehicle at around 5pm and the service advisor says the major service is done - oil change, spark plugs, oil filter, air filter, pollen filter etc. but they don't have wipers in stock and I need to come back when it is in stock, further the stuck paddle shift requires more time to fix so they just "greased" it. I was really disappointed and asked how they don't have wiper blades for one of the most common cars on the road and having requested this in advance and expecting me to drive back to have them fitted, really? Seeing she was not technical, I did not bother asking how they grease a steering paddle shift. I left with those issues still playing on my mind and decided to open my bonnet when I got home. Car felt like it did before the service, great, so did not have any specific reason to poke around other than my interaction with the service advisor and the disappointment of work not completed. To my surprise, there was a thick layer of dust over all components in the engine bay. The surprise was not due to the dust itself, I did not expect my engine bay to be cleaned but the wonder of how you change spark plugs and the air filter without getting fingerprints on any of these items? Suspicions raised, I decided to check my air filter, taking pictures as evidence. The air filter was not changed, and the compartment was still with bugs and sand. Oil spilt around the oil cap. Back at the service center the very next morning, 30 August 2024, to ask what exactly they did for the major service and got the same reply as the previous day. So I asked how they changed my air filter without opening anything and showed them the pictures. Workshop manager agreed that the filter had not been changed and needed time to investigate to get back to me. Workshop manager got back to me about 45 mins later saying that the air filter was not changed as they did not have stock and this was a communication gap between technician and service advisor. They were using new stock management system and there was issue between what they had on back order and what VW system showed. If that was the case, why did they falsify the job card and say these were replaced? He then assured me everything else that needed to be done for the major service was done and the paddle shift required stripping to do warranty claim before ordering parts for replacement and can take 3-6 weeks. I said I don't have peace of mind, so I want to inspect the plugs fitted. Went back on 2 September 2024, 3 days after the plugs were fitted to inspect them and have the other items not done fixed/stripped, added some other issues which happen intermittently to check as well. I stood with the technician when he pulled out the plugs and clear to me that they were not changed, even asked for a brand new plug to compare. Workshop manager says remember that the plugs are under extreme heat so will not look like the new ones to which I rep**** yes sure it's not going to look brand new but these don't look 3 days old. I took photos for evidence again and kept one of the plugs removed. Workshop manager says he'll put in new plugs so I have peace of mind that they were changed. I told him to change them and I'll be back in a week to show him condition of plugs so we can settle whether plugs were changed. Plugs changed, air filter changed, wipers changed, paddle shift stripped and warranty claim put in. ECU update was done without informing me prior, hoping to fix the intermittent issue I told them about. I picked up the car and it feels different, can't really put my finger on what the issue is, but it sounds quieter than normal, maybe it's new plugs and air filter? Go back after a week, 10 September 2024 and again standing with the workshop manager and technician, pulling out plug No.1 to compare to the plug they pulled out a week ago which was supposedly 3 days old. Clear as day the new plug electrode is cleaner and the ones pulled out a week ago was not changed but the original ones from before my major service. Took photos again as evidence. Workshop manager says he definitely has an issue in his workshop that needs to be addressed as he can't inspect each car. I don't get to drive my car hard or for long as it's just city driving in traffic. A week of driving and finally an open road and I finally figure out the car feeling detuned. No more growls or subtle pops and down changes are less dramatic. Car feels like it's in eco mode or holding back even in sports mode. I check a few VW forums about the issue and some say it's possibly an ECU update. Ask workshop manager to revert the changes and he says it can't be done. So after going through all of this unnecessary effort to get my VW maintained by VW, where I paid to get the best service and warranty plan from, where you say I get peace of mind, I get back a detuned polo gti with higher fuel consumption, new plugs and air filter that I had to prove was not changed.
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Neelan N
1 reviews | Active since Jan 2020
28 Oct 2024, 18:29
Wash and go VW Service Centre in Centurion
I have a 2020 VW Polo Gti which went in for its 4th annual service at 46348km to VW Autohaus Centurion. 4th service as I'm not doing the required mileage. It would have been its 60000km service which is a major service. The vehicle is under the EasyDrive maintenance plan which I have been purchasing every year since the 3 year warranty expired. Vehicle is stock. There were 2 additional items added to the major service to be sorted out when I scheduled the service, a few days in advance. New wiper blades and fixing a stuck steering paddle shift. Booked in the vehicle on 29 August 2024 at 07:45 and waited till 15:00 to hear from the service advisor on completion. Sent a WhatsApp asking for feedback only to be told they are still busy with the car and that it is a major service implying I should be patient. I go to pick up the vehicle at around 5pm and the service advisor says the major service is done - oil change, spark plugs, oil filter, air filter, pollen filter etc. but they don't have wipers in stock and I need to come back when it is in stock, further the stuck paddle shift requires more time to fix so they just "greased" it. I was really disappointed and asked how they don't have wiper blades for one of the most common cars on the road and having requested this in advance and expecting me to drive back to have them fitted, really? Seeing she was not technical, I did not bother asking how they grease a steering paddle shift. I left with those issues still playing on my mind and decided to open my bonnet when I got home. Car felt like it did before the service, great, so did not have any specific reason to poke around other than my interaction with the service advisor and the disappointment of work not completed. To my surprise, there was a thick layer of dust over all components in the engine bay. The surprise was not due to the dust itself, I did not expect my engine bay to be cleaned but the wonder of how you change spark plugs and the air filter without getting fingerprints on any of these items? Suspicions raised, I decided to check my air filter, taking pictures as evidence. The air filter was not changed, and the compartment was still with bugs and sand. Oil spilt around the oil cap. Back at the service center the very next morning, 30 August 2024, to ask what exactly they did for the major service and got the same reply as the previous day. So I asked how they changed my air filter without opening anything and showed them the pictures. Workshop manager agreed that the filter had not been changed and needed time to investigate to get back to me. Workshop manager got back to me about 45 mins later saying that the air filter was not changed as they did not have stock and this was a communication gap between technician and service advisor. They were using new stock management system and there was issue between what they had on back order and what VW system showed. If that was the case, why did they falsify the job card and say these were replaced? He then assured me everything else that needed to be done for the major service was done and the paddle shift required stripping to do warranty claim before ordering parts for replacement and can take 3-6 weeks. I said I don't have peace of mind, so I want to inspect the plugs fitted. Went back on 2 September 2024, 3 days after the plugs were fitted to inspect them and have the other items not done fixed/stripped, added some other issues which happen intermittently to check as well. I stood with the technician when he pulled out the plugs and clear to me that they were not changed, even asked for a brand new plug to compare. Workshop manager says remember that the plugs are under extreme heat so will not look like the new ones to which I rep**** yes sure it's not going to look brand new but these don't look 3 days old. I took photos for evidence again and kept one of the plugs removed. Workshop manager says he'll put in new plugs so I have peace of mind that they were changed. I told him to change them and I'll be back in a week to show him condition of plugs so we can settle whether plugs were changed. Plugs changed, air filter changed, wipers changed, paddle shift stripped and warranty claim put in. ECU update was done without informing me prior, hoping to fix the intermittent issue I told them about. I picked up the car and it feels different, can't really put my finger on what the issue is, but it sounds quieter than normal, maybe it's new plugs and air filter? Go back after a week, 10 September 2024 and again standing with the workshop manager and technician, pulling out plug No.1 to compare to the plug they pulled out a week ago which was supposedly 3 days old. Clear as day the new plug electrode is cleaner and the ones pulled out a week ago was not changed but the original ones from before my major service. Took photos again as evidence. Workshop manager says he definitely has an issue in his workshop that needs to be addressed as he can't inspect each car. I don't get to drive my car hard or for long as it's just city driving in traffic. A week of driving and finally an open road and I finally figure out the car feeling detuned. No more growls or subtle pops and down changes are less dramatic. Car feels like it's in eco mode or holding back even in sports mode. I check a few VW forums about the issue and some say it's possibly an ECU update. Ask workshop manager to revert the changes and he says it can't be done. So after going through all of this unnecessary effort to get my VW maintained by VW, where I paid to get the best service and warranty plan from, where you say I get peace of mind, I get back a detuned polo gti with higher fuel consumption, new plugs and air filter that I had to prove was not changed.
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Mbedesho S
1 reviews | Active since Jan 2020
7 Oct 2024, 14:41
VW AUTO HOUSE CENTURION
On September 9th, 2024, I brought my vehicle to VW Auto House for its scheduled 60,000-kilometer service. Later that day, I was contacted to collect the car, only to be informed that they had not replaced the fuel filter because it wasn’t in stock. The service advisor assured me that I would need to bring the vehicle back for the filter replacement. However, I explained that this wouldn't be possible as I was relocating to Scottburgh. He then promised to arrange for the filter to be replaced at a dealership in Durban or Scottburgh and said he would contact me to organise this. While discussing this arrange, I then asked the service advisor of the risk driving with this old fuel filter and he response was there is no risk nothing. Unfortunately, no arrangements or follow-up calls were made. On October 6th, while driving the car (which had only covered 3,000 kilometers since the service), the service light came on, followed by a warning to reduce engine power. Shortly after, the vehicle cut out and could not be restarted, forcing me to take it to a VW dealership in Durban. On October 7th, I contacted VW Auto House multiple times, requesting to speak to a manager, but I was repeatedly told he was busy and that he would call me back. However, no call was ever returned. My main concerns are: I was left stranded and unable to go to work on October 7th, and my move has been delayed until the car is repaired. VW Auto House acted negligently by accepting the service request without having the necessary parts. As a service provider, they should be aware of the full scope of a 60,000-kilometer service and should not have billed the service plan for work that wasn’t completed. I’ve already lodged a complaint with VW South Africa, and if this matter isn’t resolved, I will be escalating it further, as VW Auto House’s negligence has left me in a difficult and costly situation.
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Mbedesho S
1 reviews | Active since Jan 2020
7 Oct 2024, 14:41
VW AUTO HOUSE CENTURION
On September 9th, 2024, I brought my vehicle to VW Auto House for its scheduled 60,000-kilometer service. Later that day, I was contacted to collect the car, only to be informed that they had not replaced the fuel filter because it wasn’t in stock. The service advisor assured me that I would need to bring the vehicle back for the filter replacement. However, I explained that this wouldn't be possible as I was relocating to Scottburgh. He then promised to arrange for the filter to be replaced at a dealership in Durban or Scottburgh and said he would contact me to organise this. While discussing this arrange, I then asked the service advisor of the risk driving with this old fuel filter and he response was there is no risk nothing. Unfortunately, no arrangements or follow-up calls were made. On October 6th, while driving the car (which had only covered 3,000 kilometers since the service), the service light came on, followed by a warning to reduce engine power. Shortly after, the vehicle cut out and could not be restarted, forcing me to take it to a VW dealership in Durban. On October 7th, I contacted VW Auto House multiple times, requesting to speak to a manager, but I was repeatedly told he was busy and that he would call me back. However, no call was ever returned. My main concerns are: I was left stranded and unable to go to work on October 7th, and my move has been delayed until the car is repaired. VW Auto House acted negligently by accepting the service request without having the necessary parts. As a service provider, they should be aware of the full scope of a 60,000-kilometer service and should not have billed the service plan for work that wasn’t completed. I’ve already lodged a complaint with VW South Africa, and if this matter isn’t resolved, I will be escalating it further, as VW Auto House’s negligence has left me in a difficult and costly situation.
0
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Nhlakanipho L
1 reviews | Active since Jan 2020
27 Jun 2024, 17:48
Pathetic service by VW Autohaus in Centurion!
I brought my car there for service on the 22nd of March to change the battery as it was completely finished. Amanda Van Rooyen was my service manager and she did call me back the same afternoon to come collect the car as the “battery was replaced” already. Unfortunately I was far from Centurion that afternoon so I said I’ll collect the following morning and she said no problem. To my surprise the following morning when I arrived she suddenly told me that the technician decided to charge the battery overnight instead of replacing it. I told her that battery should be replaced as she promised, she said no the technician decided to charge it and will be okay. I asked Amanda why she called me the previous day to come collect the vehicle as the job was done only to change and charge the battery when she realised I couldn’t come for collection the same day? She couldn’t answer that question. Today my wife is stuck with the car with my 3month old baby in the rural Nothern part of KZN-Ulundi. I just called Amanda to complain to her about exactly what I had told her would happen and instead of correcting her action, today she decided to drop the phone on my ear! I have 2 cars I bought from this VW and I service all my cars there but today I’m treated by Amanda like this because of the colour of my skin? I’m taking this straight to the Ombudsman and all over social media, and I have to say that I trusted VW Autohaus Centurion for such a long time when people were telling me how bad they treat their black clients, today I experienced it first hand and only God knows what I’ll do if anything happens to my wife and son! I would never recommend this branch to anyone anymore and I want the whole of SA to know about it on social media. This time you’ve messed with a wrong black!
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Nhlakanipho L
1 reviews | Active since Jan 2020
27 Jun 2024, 17:48
Pathetic service by VW Autohaus in Centurion!
I brought my car there for service on the 22nd of March to change the battery as it was completely finished. Amanda Van Rooyen was my service manager and she did call me back the same afternoon to come collect the car as the “battery was replaced” already. Unfortunately I was far from Centurion that afternoon so I said I’ll collect the following morning and she said no problem. To my surprise the following morning when I arrived she suddenly told me that the technician decided to charge the battery overnight instead of replacing it. I told her that battery should be replaced as she promised, she said no the technician decided to charge it and will be okay. I asked Amanda why she called me the previous day to come collect the vehicle as the job was done only to change and charge the battery when she realised I couldn’t come for collection the same day? She couldn’t answer that question. Today my wife is stuck with the car with my 3month old baby in the rural Nothern part of KZN-Ulundi. I just called Amanda to complain to her about exactly what I had told her would happen and instead of correcting her action, today she decided to drop the phone on my ear! I have 2 cars I bought from this VW and I service all my cars there but today I’m treated by Amanda like this because of the colour of my skin? I’m taking this straight to the Ombudsman and all over social media, and I have to say that I trusted VW Autohaus Centurion for such a long time when people were telling me how bad they treat their black clients, today I experienced it first hand and only God knows what I’ll do if anything happens to my wife and son! I would never recommend this branch to anyone anymore and I want the whole of SA to know about it on social media. This time you’ve messed with a wrong black!
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Suhail C
1 reviews | Active since Jan 2020
11 Jan 2024, 18:10
Vw autohaus centurion
Hi I bought a np200 from Vw centurion in July 2023,firstly the bakkie was smoking and the turbo was making noise I sent the bakkie back to them to get it fixed they did nothing and **** that they fixed it, then we found out the bakkies mileage was turned back(bought it on 99 000kms but the original mileage was 250 000kms) and it had been involved in a accident and they did not get back to me I had to phone them endlessly and they were rude and no customer service what so ever I eventually had to fix the bakkie myself. They are not concerned about customer complaints and they don’t assist and you have to call endlessly to listen to lies and excuses please stay away from Vw centurion autohaus
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Suhail C
1 reviews | Active since Jan 2020
11 Jan 2024, 18:10
Vw autohaus centurion
Hi I bought a np200 from Vw centurion in July 2023,firstly the bakkie was smoking and the turbo was making noise I sent the bakkie back to them to get it fixed they did nothing and **** that they fixed it, then we found out the bakkies mileage was turned back(bought it on 99 000kms but the original mileage was 250 000kms) and it had been involved in a accident and they did not get back to me I had to phone them endlessly and they were rude and no customer service what so ever I eventually had to fix the bakkie myself. They are not concerned about customer complaints and they don’t assist and you have to call endlessly to listen to lies and excuses please stay away from Vw centurion autohaus
0
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Masego N
1 reviews | Active since Jan 2020
24 Oct 2023, 10:00
Autohaus VW Centurion Worst Dealership
On 28 July 2023 car was brought in for service for the following issues Oil leak, sound coming from the front wheels, bonnet shock. Was advised that the parts has been ordered and might take 24-48 hours for arrival. After some time waiting to hear from you guys. I called in to speak with Mpumi the service advisor. She mentioned that the was a delay with the parts and there was no ETA (estimated time of Arrival). She said she will find out from parts. She took a week to get back to us with regards to what was going on. I took time to give her a call she still didn’t have any information regarding all this. But promised to communicate regarding any outcome. She only made follow ups twice and informed me. After some time approximately 1week and a few days of no communication or any feedback my I called in and was advised that Mpumi is no longer working there. Was transferred to the manager as I spoke with Victor Farquhar he said he will look into the case he also advised that Edwen will take over the service job cut. My car got gear issues while waiting for some feedback I booked it in on Wednesday 13 October for the following issues gear issues, leaking oil, bonnet shock, malfunctioning right rear window, and front wheel sounds. The vehicle has been there since then and I had to make follow ups every week at least. Only few parts arrived only the ones that I waited for since July. The gear one is the one that we waiting for. On the 16 October I went into the dealership and was advised to call VW SA myself, I spoke with a lady that told her to let the dealer to call in themselves to get feedback about the ETA of the part that we awaiting for. I also mentioned the issue of not having a car now and was advised to let the dealer manager to release a car based on availability in the dealer. The manager gave so many different reasons of not releasing the car one being that our car is not under warranty. The other being because there is no ETA. All this is between VW DEALERSHIP AND VW SA. No professionalism from the dealership and clearly cares not about customer satisfaction and service. After the back and forth VW SA approved for a courtesy car. But the manager Victor Farquhar has been advising Edwin to send us the same forms each day a follow up is being made. The manager is sure delaying everything and making sure that I am being inconvenienced with my son included. Horrible experience of having to deal with the Autohaus VW Centurion.
Helpful (0)
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Masego N
1 reviews | Active since Jan 2020
24 Oct 2023, 10:00
Autohaus VW Centurion Worst Dealership
On 28 July 2023 car was brought in for service for the following issues Oil leak, sound coming from the front wheels, bonnet shock. Was advised that the parts has been ordered and might take 24-48 hours for arrival. After some time waiting to hear from you guys. I called in to speak with Mpumi the service advisor. She mentioned that the was a delay with the parts and there was no ETA (estimated time of Arrival). She said she will find out from parts. She took a week to get back to us with regards to what was going on. I took time to give her a call she still didn’t have any information regarding all this. But promised to communicate regarding any outcome. She only made follow ups twice and informed me. After some time approximately 1week and a few days of no communication or any feedback my I called in and was advised that Mpumi is no longer working there. Was transferred to the manager as I spoke with Victor Farquhar he said he will look into the case he also advised that Edwen will take over the service job cut. My car got gear issues while waiting for some feedback I booked it in on Wednesday 13 October for the following issues gear issues, leaking oil, bonnet shock, malfunctioning right rear window, and front wheel sounds. The vehicle has been there since then and I had to make follow ups every week at least. Only few parts arrived only the ones that I waited for since July. The gear one is the one that we waiting for. On the 16 October I went into the dealership and was advised to call VW SA myself, I spoke with a lady that told her to let the dealer to call in themselves to get feedback about the ETA of the part that we awaiting for. I also mentioned the issue of not having a car now and was advised to let the dealer manager to release a car based on availability in the dealer. The manager gave so many different reasons of not releasing the car one being that our car is not under warranty. The other being because there is no ETA. All this is between VW DEALERSHIP AND VW SA. No professionalism from the dealership and clearly cares not about customer satisfaction and service. After the back and forth VW SA approved for a courtesy car. But the manager Victor Farquhar has been advising Edwin to send us the same forms each day a follow up is being made. The manager is sure delaying everything and making sure that I am being inconvenienced with my son included. Horrible experience of having to deal with the Autohaus VW Centurion.
0
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Ronica D
1 reviews | Active since Jan 2020
31 Mar 2023, 07:07
Bad service
I serviced my car on the 20th March 2023.I went to collect my car,the report was no ready,I was told they are busy with a new program & it does not allow them to print or email the report,I was assisted by a gentleman named Mr Zulu but the lady ( I cannot remember her name)decided to assist me when I collected my car.I was informed it will be emailed.4 days later I called,Mr Zulu promised he will email the report,the technicians are in the building assisting them with the new program.Today it's the 31 March 2023;I still did not get the report.
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Ronica D
1 reviews | Active since Jan 2020
31 Mar 2023, 07:07
Bad service
I serviced my car on the 20th March 2023.I went to collect my car,the report was no ready,I was told they are busy with a new program & it does not allow them to print or email the report,I was assisted by a gentleman named Mr Zulu but the lady ( I cannot remember her name)decided to assist me when I collected my car.I was informed it will be emailed.4 days later I called,Mr Zulu promised he will email the report,the technicians are in the building assisting them with the new program.Today it's the 31 March 2023;I still did not get the report.
0
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