HV
Hatfield VW Braamfontein
Unclaimed Business
HV
Hatfield VW Braamfontein
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
2.7|3 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(33.3%)
1(33.3%)
5(33.3%)
4(0%)
3(0%)
2(33.3%)
1(33.3%)
Frequently Asked Questions About Hatfield VW Braamfontein
Hatfield VW Braamfontein has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Hatfield VW Braamfontein across 20 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePK
PRAVISHEE K
1 reviews | Active since Jan 2020
26 Feb 2026, 15:17
Appreciation for Exceptional Service – Morne vd Westhuizen Hi team, I would like to extend my deepest appreciation for the outstanding service I received from Morne vd Westhuizen during my recent vehicle service at VW Braamfontein
Appreciation for Exceptional Service – Morne vd Westhuizen Hi team, I would like to extend my deepest appreciation for the outstanding service I received from Morne vd Westhuizen during my recent vehicle service at VW Braamfontein. Step by step, he engages with you throughout the process, keeps you updated, and adds a personal touch — right down to knowing your car and its history. He makes sure you clearly understand what is required, helps you make the right decisions for both your vehicle and your pocket, and you can genuinely feel that he puts the customer first at every point. This level of service is rare, and it’s the reason I can’t imagine anyone else looking after my vehicle. Morne, thank you for your dedication and excellence. Please keep up the great work — if you ever leave VW, I’ll be following you wherever you go!
Helpful (0)
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PRAVISHEE K
1 reviews | Active since Jan 2020
26 Feb 2026, 15:17
Appreciation for Exceptional Service – Morne vd Westhuizen Hi team, I would like to extend my deepest appreciation for the outstanding service I received from Morne vd Westhuizen during my recent vehicle service at VW Braamfontein
Appreciation for Exceptional Service – Morne vd Westhuizen Hi team, I would like to extend my deepest appreciation for the outstanding service I received from Morne vd Westhuizen during my recent vehicle service at VW Braamfontein. Step by step, he engages with you throughout the process, keeps you updated, and adds a personal touch — right down to knowing your car and its history. He makes sure you clearly understand what is required, helps you make the right decisions for both your vehicle and your pocket, and you can genuinely feel that he puts the customer first at every point. This level of service is rare, and it’s the reason I can’t imagine anyone else looking after my vehicle. Morne, thank you for your dedication and excellence. Please keep up the great work — if you ever leave VW, I’ll be following you wherever you go!
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Replies (0)SJ
Siya J
1 reviews | Active since Jan 2020
5 Jan 2026, 08:49
Unsatisfactory oil service
I took my car in for service on 12 December 2025, before travelling to the Eastern Cape for the December holidays. Upon return, I had to refill oil. This is not happening for the first time, it has been the case since I started servicing with them in 2022. I made the service advisor aware of this, and before servicing with them, I used VW Menlyn in Pretoria and never had any problems with oil until the next service or I would only fill oil a week before the service, and I would travel to the EC even then. My car does not leak whatsoever, I do not think it is normal to refill oil after not even a month after servicing.
Helpful (0)
|Replies (0)SJ
Siya J
1 reviews | Active since Jan 2020
5 Jan 2026, 08:49
Unsatisfactory oil service
I took my car in for service on 12 December 2025, before travelling to the Eastern Cape for the December holidays. Upon return, I had to refill oil. This is not happening for the first time, it has been the case since I started servicing with them in 2022. I made the service advisor aware of this, and before servicing with them, I used VW Menlyn in Pretoria and never had any problems with oil until the next service or I would only fill oil a week before the service, and I would travel to the EC even then. My car does not leak whatsoever, I do not think it is normal to refill oil after not even a month after servicing.
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Replies (0)tM
tshepo M
1 reviews | Active since Jan 2020
16 Jul 2025, 13:55
Pathetic
I have been engaging your VW braamfintein on WhatsApp for two days, trying to book a service for my car and to this day no call happened even when I was promised to be called. Wonder why your office does have this unmonitored WhatsApp number. My call number is 0628124143
Helpful (0)
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tshepo M
1 reviews | Active since Jan 2020
16 Jul 2025, 13:55
Pathetic
I have been engaging your VW braamfintein on WhatsApp for two days, trying to book a service for my car and to this day no call happened even when I was promised to be called. Wonder why your office does have this unmonitored WhatsApp number. My call number is 0628124143
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Replies (0)SM
Shereen M
1 reviews | Active since Jan 2020
12 Mar 2025, 11:56
The most dishonest people
The most horrific experience ever, not only did they fail to fix my car the first time, but they also lie through their teeth each and every one who worked on my car including the Service Manager will not see heaven. Thank you for the horrible experience you have given me reason to change the brand.
Helpful (0)
|Replies (0)SM
Shereen M
1 reviews | Active since Jan 2020
12 Mar 2025, 11:56
The most dishonest people
The most horrific experience ever, not only did they fail to fix my car the first time, but they also lie through their teeth each and every one who worked on my car including the Service Manager will not see heaven. Thank you for the horrible experience you have given me reason to change the brand.
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Replies (0)CP
Chadwin P
1 reviews | Active since Jan 2020
26 Jun 2024, 12:16
Be careful
I saw a VW Up for 139 850 i requested a OTP they added more the original price they said 147 217.50. They wanting to charge on the road and lic/reg. Thats crazy please be careful when buying cause this is how they catch people. The car is over priced.
Helpful (0)
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Chadwin P
1 reviews | Active since Jan 2020
26 Jun 2024, 12:16
Be careful
I saw a VW Up for 139 850 i requested a OTP they added more the original price they said 147 217.50. They wanting to charge on the road and lic/reg. Thats crazy please be careful when buying cause this is how they catch people. The car is over priced.
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Replies (0)AvdW
Asher van der Westhuizen
1 reviews | Active since Jan 2020
11 Jan 2024, 21:24
Atrocious after sales service
I bought a brand new VWTiguan 1.4 Tsi from this dealer 4 months ago and recently enquired where in the vehicle the emergency triangle is located. The sales person, Steggman Neveling was not helpful and when I ask for pictures of where the triangle is located he did not come back to me. I contacted his sales manager who assisted me when I made contact with him. The sales person's after sales was quite atrocious and I did not appreciate in the manner he spoke to me. I will never deal with this salesperson neither recommend him as this was quite a small issue that he dealt with it poorly. He needs to up his customer service skills.
Helpful (0)
|Replies (0)AvdW
Asher van der Westhuizen
1 reviews | Active since Jan 2020
11 Jan 2024, 21:24
Atrocious after sales service
I bought a brand new VWTiguan 1.4 Tsi from this dealer 4 months ago and recently enquired where in the vehicle the emergency triangle is located. The sales person, Steggman Neveling was not helpful and when I ask for pictures of where the triangle is located he did not come back to me. I contacted his sales manager who assisted me when I made contact with him. The sales person's after sales was quite atrocious and I did not appreciate in the manner he spoke to me. I will never deal with this salesperson neither recommend him as this was quite a small issue that he dealt with it poorly. He needs to up his customer service skills.
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Replies (0)MM
Mpumi M
1 reviews | Active since Jan 2020
23 Nov 2023, 09:38
Pathetic assistance
Pathetic after turning down for a deal, there’s an open vehicle finance enquiry from them under my name from absa and now they don’t want to write me a letter that proves or states that the deal never proceeded, the very same Irvin Mokone that was so in a rush to get the approval on my behalf before I turned them down for another vehicle finance company. They won’t bother with or your enquiries after they’ve sealed a deal with you!
Helpful (0)
|Replies (0)MM
Mpumi M
1 reviews | Active since Jan 2020
23 Nov 2023, 09:38
Pathetic assistance
Pathetic after turning down for a deal, there’s an open vehicle finance enquiry from them under my name from absa and now they don’t want to write me a letter that proves or states that the deal never proceeded, the very same Irvin Mokone that was so in a rush to get the approval on my behalf before I turned them down for another vehicle finance company. They won’t bother with or your enquiries after they’ve sealed a deal with you!
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Replies (0)TM
Thuli M
1 reviews | Active since Jan 2020
21 Jun 2022, 17:29
Terrible Service
I am extremely dissatisfied with the service that your company has given to me. I bought a vehicle from you guys during Late May and traded in my old car, when the driver delivered my car, he was smoking and left his lighter in my car and took the smoking plug in port with him. He also delivered my car giving a lift to a female passenger. Imagine my disappointment buying a car and having it delivered with a passenger without my consent. The car was delivered dirty and had crumbs of food on the floor. I engaged with the sales agent directly and he promised he would take care of everything and apologized. He promised to courier the missing smoking port to my place of work over a month ago. I'm still waiting. He has been dodging me since, promising to call and he doesn't. I am extremely disappointed in your service VW Braamfontein. This was truly uncalled for and working in bad faith.
Helpful (0)
|Replies (0)TM
Thuli M
1 reviews | Active since Jan 2020
21 Jun 2022, 17:29
Terrible Service
I am extremely dissatisfied with the service that your company has given to me. I bought a vehicle from you guys during Late May and traded in my old car, when the driver delivered my car, he was smoking and left his lighter in my car and took the smoking plug in port with him. He also delivered my car giving a lift to a female passenger. Imagine my disappointment buying a car and having it delivered with a passenger without my consent. The car was delivered dirty and had crumbs of food on the floor. I engaged with the sales agent directly and he promised he would take care of everything and apologized. He promised to courier the missing smoking port to my place of work over a month ago. I'm still waiting. He has been dodging me since, promising to call and he doesn't. I am extremely disappointed in your service VW Braamfontein. This was truly uncalled for and working in bad faith.
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Replies (0)