Unhappy

 Dear Neil Gordon,Thank you for bringing your concern to our attention, and we’re sorry to hear about your frustration. We completely understand how important it is for you to access your winnings, and we want to help resolve this as quickly as possible.According to our records, our team has sent multiple emails with clear guidance on the required FICA documentation and how the ID document needs to be uploaded. While some of the other documents you submitted have been successfully verified, we are unfortunately still waiting for a valid photo of your official ID document. The previous uploads did not meet the required criteria, which is why they could not be approved.For transparency, we keep full records of all communication and the guidance that has been provided. Our verification process follows strict Terms and Conditions and compliance requirements. These measures are in place to protect both our users and our platform. Because of these regulations, we are unable to complete verification or process withdrawals without the correct identification document.As soon as a clear photo of your official ID (that meets the requirements provided in our emails) is uploaded, our team will gladly review it and proceed with the verification process as quickly as possible.We truly appreciate your cooperation and remain available to assist should you need further help with the upload process.Kind regards.