Withdrawal delay

Dear user,Thank you for taking the time to share your experience with us. I am truly sorry for the frustration, disappointment, and stress this situation has caused you. I completely understand why you feel let down, and you are absolutely justified in expecting clear communication, reliable gameplay, and timely withdrawals. Please accept my sincere apology for how this has been handled so far.I am especially sorry that you were only informed about the Pragmatic audit after having to contact us yourself. That should have been communicated to you proactively, and I acknowledge that this lack of communication has added to your frustration.To explain clearly: a Pragmatic audit is a routine verification process initiated by the game provider (Pragmatic Play) when certain gameplay or transaction patterns require review. This process is not an accusation of wrongdoing—it is purely a compliance and integrity check. Unfortunately, while this audit is in progress, withdrawals are temporarily placed on hold, which is why your payment has not yet reflected.I fully understand how upsetting it is to wait beyond 72 hours without proper updates, and I am truly sorry that this experience has left you feeling misled or regretful about joining. That is never the impression we want to give, and we take your feedback very seriously.Please be assured that your withdrawal has not been declined or forfeited. It is pending solely due to the ongoing audit, and once the review is completed, the withdrawal will be processed accordingly. While we are dependent on the provider’s timeline, we are actively following up to ensure this is resolved as quickly as possible.Once again, I sincerely apologize for the inconvenience, the poor communication, and the distress this has caused you. Your concerns are valid, and we truly appreciate your patience during this process. Kind regards.