Stinking shop with bad attendant

I went to refill my empty water bottles at "@ Water" in Secunda, Mpumalanga on 07 Feb 18. When I entered the shop it smelled like cigarette smoke and I immediately felt sick. One is supposed to feel healthy when entering a shop that sells purified water. My real disappointment came when I asked the attendant to please rinse my empty bottles before she refills it with clean water. To my surprise her response was that it is not her job to do it. We have always been very loyal customers and to receive such service was shocking.