WV
Waterfront Village
Unclaimed Business
WV
Waterfront Village
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDS
Danna S
1 reviews | Active since Jan 2020
14 Apr 2023, 13:23
Avoid Waterfront Village accommodation at the Cape Town V&A
Avoid at all cost!!! We paid full amount upfront several days before arrival and upon arrival were harassed for best part of an hour while they find the credit card payment on their system. The place is old and tired. After we departed I received notification that another payment for the full amount went off my credit card again. Immediately contacted them and the said that they would refund. Days later and nothing yet!
Helpful (0)
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Danna S
1 reviews | Active since Jan 2020
14 Apr 2023, 13:23
Avoid Waterfront Village accommodation at the Cape Town V&A
Avoid at all cost!!! We paid full amount upfront several days before arrival and upon arrival were harassed for best part of an hour while they find the credit card payment on their system. The place is old and tired. After we departed I received notification that another payment for the full amount went off my credit card again. Immediately contacted them and the said that they would refund. Days later and nothing yet!
0
Replies (0)KM
Kingsley M
1 reviews | Active since Jan 2020
15 Oct 2021, 06:51
Waterfront Village Apartments doesn't deserve any STAR
Waterfront Village service doesn't deserve any STAR. Incompetent staff. Check-In is a tedious mission and half. Room Service is very untidy. I complain because, you pay to get a certain level of service but when the service is none existence, then its like been robbed. Shocking Service
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Kingsley M
1 reviews | Active since Jan 2020
15 Oct 2021, 06:51
Waterfront Village Apartments doesn't deserve any STAR
Waterfront Village service doesn't deserve any STAR. Incompetent staff. Check-In is a tedious mission and half. Room Service is very untidy. I complain because, you pay to get a certain level of service but when the service is none existence, then its like been robbed. Shocking Service
0
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yaseen A
1 reviews | Active since Jan 2020
7 Mar 2021, 18:49
Terrible service, never stay there.
I would advise never staying at any of these apartments as, I had 2 disgusting experiences. The 1st room I stayed in, the air conditioning didn't work and they made no attempt to fix it at all. I also found a piece of gum stuck in the carpet, there was no assistance from housekeeping. Thereafter I complained. I moved to another apartment at waterfront village. After entering the next room I found hair lying around in the kitchen, I called reception to request a cleaning, coffee pods and water. They didn't even show up, right until the end of my stay.
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yaseen A
1 reviews | Active since Jan 2020
7 Mar 2021, 18:49
Terrible service, never stay there.
I would advise never staying at any of these apartments as, I had 2 disgusting experiences. The 1st room I stayed in, the air conditioning didn't work and they made no attempt to fix it at all. I also found a piece of gum stuck in the carpet, there was no assistance from housekeeping. Thereafter I complained. I moved to another apartment at waterfront village. After entering the next room I found hair lying around in the kitchen, I called reception to request a cleaning, coffee pods and water. They didn't even show up, right until the end of my stay.
0
Replies (0)JL
Jonathon L
1 reviews | Active since Jan 2020
6 Feb 2020, 09:58
Waterfront Village - deposit not refunded
My sister stayed with Waterfront Village from 24 December 2019 to 2 January 2020. She is a NZ citizen and had paid a refundable deposit of R5742. Despite providing the necessary proof and details, and despite multiple emails and phone calls to various individuals including Patience, Nicole, Pumlani, Yasin, Charlene and others her deposit has not been refunded. This type of service is a disgrace to the South African travel industry and is tantamount to theft.
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Jonathon L
1 reviews | Active since Jan 2020
6 Feb 2020, 09:58
Waterfront Village - deposit not refunded
My sister stayed with Waterfront Village from 24 December 2019 to 2 January 2020. She is a NZ citizen and had paid a refundable deposit of R5742. Despite providing the necessary proof and details, and despite multiple emails and phone calls to various individuals including Patience, Nicole, Pumlani, Yasin, Charlene and others her deposit has not been refunded. This type of service is a disgrace to the South African travel industry and is tantamount to theft.
0
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