Borehole pump

Bad experience, no communication from this people on when the job wil be done, no feedback , drove to their shop, they could not give me an answer, It took 3 days to get the pump installed again. That is after I payed the quotation on the first day, and then a big surprise after 4 days another "quotation" for installation - again no communication about this. didnt't get my old pump and controlbox back. Was threatened with legal action by installer for putting a review here