Ayana bad customer service experience

Bought a dress on Ayana’s online store on 06/12/25 and everything from the delivery,comms and the dress itself was satisfactory. Turn around time was quick too, given that it was the festive season. 30/12/2025 i go instore to go return the dress. I went to the Pretoria CBD store and was assisted by a Margaret (sp) who in her mission to refuse me my refund request told me she is the supervisor. The lady was so adamant that she will not be doing any refund at that time that she told me everything that in no way involved me getting my money back. She asks if i want an exchange or refund and i tell her it’s the latter aaaaand it went downhill from there. From can i give you a gift card(understandably so), to telling me she would’ve refunded me if i had used a credit card and not debit, to telling me that the problem with “us” ayana customers is that we don’t use cash 🤦🏾‍♀️. She tells me that their efts don’t do debit card refunds(which I highly doubted) so I ask her to give me cash instead and she flatout said she won’t cz that’s change for customers(i assume I wasn’t one at that point and time). Essentially the lady had no resolution will in her despite the several options i gave her to get my refund. I let her know that my 30 days return period is almost over and i wouldn’t have time to go back there before the return period ends as i was leaving the city and would be gone past the 30 days period)… i mentioned all these to her on top of the options I suggested but she still didn’t care to resolve my issue. Only after i asked for her name,her position and that i would contact customer service regarding the situation did i see some worry on her face but that still didn’t faze her enough to come up with a solution. I contacted support and they told me that they know nothing about their efts declining debit card refunds and that if that was the case the lady should’ve given me a cash refund from float even…if it was necessary. I believe they reached out to the store as the said supervisor called me (because this has now escalated) and still had the audicity to tell me that i left the store angry otherwise she could’ve called her manager or written a note on my slip to make an exception for the 30 days period(solutions she should’ve given me anyway before I escalated the matter). Today is 01/01/26 and i have since waited for her to call me back after (speaking to her regional)with a way forward but no update, nothing. What must happen now because the period is almost over? So distasteful.