We Wear What, Jam Pack, Sweat Gear disgraceful service and accountability!

Extremely disappointed with the service received from WeWearWhat, particularly from Minette and Jako. I purchased mesh bags that turned out to be of poor quality, and after raising this issue, I was assured a refund. However, it’s been over a week with no follow-up, no clear communication, and no resolution.

Despite multiple messages and verbal acknowledgment from Jako on WhatsApp, they have failed to provide the refund or even a date for when it will be processed. This delay is unprofessional and frustrating, especially as I have clients waiting on their money back.

Minette, as a business representative, has shown zero input in helping to correct the situation or improve the service level. There has been no effort to resolve the issue, no accountability, and no basic customer support.

It’s unacceptable to treat customers this way — I expected better. I cannot recommend doing business with a company that shows such disregard for quality, responsibility, and customer satisfaction. This company previously operated under the name Sweat Gear, and since rebranding to WeWearWhat, their service level has noticeably declined. The lack of accountability and customer care is unacceptable.

I expected better. I cannot recommend doing business with a company that treats its customers with such disregard.