Matic dance refund ****

Good day

I sent money to Webtourgetaway with the intent of hiring a service. Unfortunately my money did not reflect on time therefore we had to cancel. The consultant that i spoke to assured me that I will get a refund once the money reflects yet I have not received my money or a proof of payment. It has been several weeks since I've requested for a refund and I was given assurance by the consultants but to my dismay, I've been blocked upon communication with them. Webtourgetaway please refund me my money because this can ***** your reputation.