Very poor service

I bought a dry herb vape from wesleys in 2018 and was happy with my purchase. In December 2019 I had to take it back for a new battery and am still waiting for them to call me back till this day. I went there 2 weeks ago asking for my vape back so I can take it to someone that wants to do business, just for them to tell me they dont know where it is. It is now 08/03/2021 and I still have nothing. Not even the Vape I had originally bought for R1000