WP
Whitfield Property
Claimed Business
WP
Whitfield Property
Claimed Business
21 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Whitfield Property receives polarized feedback. Positive reviews highlight individual staff members such as Chereen Collins, Roxanne Smith, and Daryl for their professionalism and dedication. However, the majority of reviews express frustration with poor communication, unresolved billing and account queries, delayed insurance claims, and a lack of follow-through on maintenance and trustee directives. Customers report being ignored after repeated emails and calls, with issues dragging on for months. The disconnect between high levy costs and service quality is a recurring concern.
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Real Estate
16 hours 56 minutesAverage Time To Reply
-50 NPSRecommended: Unlikely
Replied to 60% of negative reviews
Typically takes less than 6 hours 53 min to reply
TrustIndex
0
Score
Ranking
#5
in Real Estate
Avg Reply
16 hours 56 minutes
NPS Score
-50
Recommended: Unlikely
Replied to 60% of negative reviews
Typically takes less than 6 hours 53 min to reply
Review Distribution
2|21 Reviews
May '25 - Apr '26
5(21.1%)
4(0%)
3(5.3%)
2(0%)
1(73.7%)
5(21.1%)
4(0%)
3(5.3%)
2(0%)
1(73.7%)
Frequently Asked Questions About Whitfield Property
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
IR
Ikgomotseng R
1 reviews | Active since Jan 2020
9 Mar 2026, 04:25
No Response to Utility Billing Query - Interest Charged Despite Full Payment
I am experiencing difficulty obtaining assistance regarding my utility account managed by Whitfield. I received a statement reflecting an amount due, which I paid in full and on time. Despite this, interest of approximately R34.88 was added to my account. I emailed my assigned customer service consultant, Tracy, to request clarification but did not receive a response. I followed up telephonically, where Vicki took down my details and advised that Tracy would return my call. Unfortunately, I did not receive the promised call back. I have since escalated the matter via email and attached proof of payment, but I am still awaiting feedback. The amount itself may be small, but the principle is important, especially as interest continues to accumulate while the query remains unresolved. I would appreciate assistance in reviewing the account, providing clarification for the interest charged, and correcting the account if the charge was app**** in error.
Helpful (0)
|Replies (0)IR
Ikgomotseng R
1 reviews | Active since Jan 2020
9 Mar 2026, 04:25
No Response to Utility Billing Query - Interest Charged Despite Full Payment
I am experiencing difficulty obtaining assistance regarding my utility account managed by Whitfield. I received a statement reflecting an amount due, which I paid in full and on time. Despite this, interest of approximately R34.88 was added to my account. I emailed my assigned customer service consultant, Tracy, to request clarification but did not receive a response. I followed up telephonically, where Vicki took down my details and advised that Tracy would return my call. Unfortunately, I did not receive the promised call back. I have since escalated the matter via email and attached proof of payment, but I am still awaiting feedback. The amount itself may be small, but the principle is important, especially as interest continues to accumulate while the query remains unresolved. I would appreciate assistance in reviewing the account, providing clarification for the interest charged, and correcting the account if the charge was app**** in error.
0
Replies (0)CB
NR
Naresh R
1 reviews | Active since Jan 2020
21 Feb 2026, 16:26
Incompetence, Poor Communication,& Lack of Accountability by Whitfields Managing Agents
I am extremely dissatisfied with the conduct and handling of my matter by Mpho and Asive from , who have demonstrated ongoing incompetence, poor communication, and a lack of accountability. A contractor appointed by the Body Corporate insurance which I have no control over to assess a water leak or the driver suspected that he damaged my shade cloth. Purely out of good ethical conduct as a decent human being, the Plumber company owner informed me and the body corporate of the incident and the Mpho estate manager who allowed him entry and arranged access to park before she decided to pass the buck when something goes wrong. Despite the plumber who the estate manager appointed acknowledging responsibility, I was billed without consultation, without approval, and without the required supporting evidence. Since then: My requests for documentation, proof, and quotations have been delayed or ignored. Evidence was not preserved. CCTV footage was allowed to lapse and not available as requested fir the incident. I have been forced to follow up repeatedly and the body Corp happily adds it to the monthly billing and refuses to accept any responsibility. I was even required to contact contractors myself to recover funds on their behalf which the contractor still did. Emails are selectively answered, avoided, or redirected, creating unnecessary delays and confusion. This pattern reflects poor administration and what appears to be deliberate email avoidance and deflection instead of proper case management. As a paying resident, I should not be subjected to administrative games, silence, and shifting responsibility. These matters should be handled professionally by the Whitfields managing agents, not outsourced to me. I am sharing this publicly in good faith to highlight serious governance and service delivery failures and to request urgent corrective action. I expect: Full transparency, Immediate resolution, Proper crediting of my account, Improved professionalism going forward. Reference: THV0212A
Helpful (0)
|Replies (0)NR
Naresh R
1 reviews | Active since Jan 2020
21 Feb 2026, 16:26
Incompetence, Poor Communication,& Lack of Accountability by Whitfields Managing Agents
I am extremely dissatisfied with the conduct and handling of my matter by Mpho and Asive from , who have demonstrated ongoing incompetence, poor communication, and a lack of accountability. A contractor appointed by the Body Corporate insurance which I have no control over to assess a water leak or the driver suspected that he damaged my shade cloth. Purely out of good ethical conduct as a decent human being, the Plumber company owner informed me and the body corporate of the incident and the Mpho estate manager who allowed him entry and arranged access to park before she decided to pass the buck when something goes wrong. Despite the plumber who the estate manager appointed acknowledging responsibility, I was billed without consultation, without approval, and without the required supporting evidence. Since then: My requests for documentation, proof, and quotations have been delayed or ignored. Evidence was not preserved. CCTV footage was allowed to lapse and not available as requested fir the incident. I have been forced to follow up repeatedly and the body Corp happily adds it to the monthly billing and refuses to accept any responsibility. I was even required to contact contractors myself to recover funds on their behalf which the contractor still did. Emails are selectively answered, avoided, or redirected, creating unnecessary delays and confusion. This pattern reflects poor administration and what appears to be deliberate email avoidance and deflection instead of proper case management. As a paying resident, I should not be subjected to administrative games, silence, and shifting responsibility. These matters should be handled professionally by the Whitfields managing agents, not outsourced to me. I am sharing this publicly in good faith to highlight serious governance and service delivery failures and to request urgent corrective action. I expect: Full transparency, Immediate resolution, Proper crediting of my account, Improved professionalism going forward. Reference: THV0212A
0
Replies (0)NR
Naresh R
1 reviews | Active since Jan 2020
17 Feb 2026, 07:08
Incompetence, Poor Communication,& Lack of Accountability by Whitfields Managing Agents
I am extremely dissatisfied with the conduct and handling of my matter by Mpho and Asive from , who have demonstrated ongoing incompetence, poor communication, and a lack of accountability. A contractor appointed by the Body Corporate insurance which I have no control over to assess a water leak or the driver suspected that he damaged my shade cloth. Purely out of good ethical conduct as a decent human being, the Plumber company owner informed me and the body corporate of the incident and the Mpho estate manager who allowed him entry and arranged access to park before she decided to pass the buck when something goes wrong. Despite the plumber who the estate manager appointed acknowledging responsibility, I was billed without consultation, without approval, and without the required supporting evidence. Since then: My requests for documentation, proof, and quotations have been delayed or ignored. Evidence was not preserved. CCTV footage was allowed to lapse and not available as requested fir the incident. I have been forced to follow up repeatedly and the body Corp happily adds it to the monthly billing and refuses to accept any responsibility. I was even required to contact contractors myself to recover funds on their behalf which the contractor still did. Emails are selectively answered, avoided, or redirected, creating unnecessary delays and confusion. This pattern reflects poor administration and what appears to be deliberate email avoidance and deflection instead of proper case management. As a paying resident, I should not be subjected to administrative games, silence, and shifting responsibility. These matters should be handled professionally by the Whitfields managing agents, not outsourced to me. I am sharing this publicly in good faith to highlight serious governance and service delivery failures and to request urgent corrective action. I expect: Full transparency, Immediate resolution, Proper crediting of my account, Improved professionalism going forward. Reference: THV0212A
Helpful (0)
|Replies (0)NR
Naresh R
1 reviews | Active since Jan 2020
17 Feb 2026, 07:08
Incompetence, Poor Communication,& Lack of Accountability by Whitfields Managing Agents
I am extremely dissatisfied with the conduct and handling of my matter by Mpho and Asive from , who have demonstrated ongoing incompetence, poor communication, and a lack of accountability. A contractor appointed by the Body Corporate insurance which I have no control over to assess a water leak or the driver suspected that he damaged my shade cloth. Purely out of good ethical conduct as a decent human being, the Plumber company owner informed me and the body corporate of the incident and the Mpho estate manager who allowed him entry and arranged access to park before she decided to pass the buck when something goes wrong. Despite the plumber who the estate manager appointed acknowledging responsibility, I was billed without consultation, without approval, and without the required supporting evidence. Since then: My requests for documentation, proof, and quotations have been delayed or ignored. Evidence was not preserved. CCTV footage was allowed to lapse and not available as requested fir the incident. I have been forced to follow up repeatedly and the body Corp happily adds it to the monthly billing and refuses to accept any responsibility. I was even required to contact contractors myself to recover funds on their behalf which the contractor still did. Emails are selectively answered, avoided, or redirected, creating unnecessary delays and confusion. This pattern reflects poor administration and what appears to be deliberate email avoidance and deflection instead of proper case management. As a paying resident, I should not be subjected to administrative games, silence, and shifting responsibility. These matters should be handled professionally by the Whitfields managing agents, not outsourced to me. I am sharing this publicly in good faith to highlight serious governance and service delivery failures and to request urgent corrective action. I expect: Full transparency, Immediate resolution, Proper crediting of my account, Improved professionalism going forward. Reference: THV0212A
0
Replies (0)NR
Naresh R
1 reviews | Active since Jan 2020
17 Feb 2026, 07:00
Incompetence, Poor Communication,& Lack of Accountability by Whitfields Managing Agents
Title: Incompetence, Poor Communication,& Lack of Accountability by Whitfields Managing Agents I am extremely dissatisfied with the conduct and handling of my matter by Mpho and Asive from , who have demonstrated ongoing incompetence, poor communication, and a lack of accountability. A contractor appointed by the Body Corporate insurance which I have no control over to assess a water leak or the driver suspected that he damaged my shade cloth. Purely out of good ethical conduct as a decent human being, the Plumber company owner informed me and the body corporate of the incident and the Mpho estate manager who allowed him entry and arranged access to park before she decided to pass the buck when something goes wrong. Despite the plumber who the estate manager appointed acknowledging responsibility, I was billed without consultation, without approval, and without the required supporting evidence. Since then: My requests for documentation, proof, and quotations have been delayed or ignored. Evidence was not preserved. CCTV footage was allowed to lapse and not available as requested fir the incident. I have been forced to follow up repeatedly and the body Corp happily adds it to the monthly billing and refuses to accept any responsibility. I was even required to contact contractors myself to recover funds on their behalf which the contractor still did. Emails are selectively answered, avoided, or redirected, creating unnecessary delays and confusion. This pattern reflects poor administration and what appears to be deliberate email avoidance and deflection instead of proper case management. As a paying resident, I should not be subjected to administrative games, silence, and shifting responsibility. These matters should be handled professionally by the Whitfields managing agents, not outsourced to me. I am sharing this publicly in good faith to highlight serious governance and service delivery failures and to request urgent corrective action. I expect: Full transparency, Immediate resolution, Proper crediting of my account, Improved professionalism going forward. Name: Naresh Ramdhaney Reference: THV0212A
Helpful (0)
|Replies (0)NR
Naresh R
1 reviews | Active since Jan 2020
17 Feb 2026, 07:00
Incompetence, Poor Communication,& Lack of Accountability by Whitfields Managing Agents
Title: Incompetence, Poor Communication,& Lack of Accountability by Whitfields Managing Agents I am extremely dissatisfied with the conduct and handling of my matter by Mpho and Asive from , who have demonstrated ongoing incompetence, poor communication, and a lack of accountability. A contractor appointed by the Body Corporate insurance which I have no control over to assess a water leak or the driver suspected that he damaged my shade cloth. Purely out of good ethical conduct as a decent human being, the Plumber company owner informed me and the body corporate of the incident and the Mpho estate manager who allowed him entry and arranged access to park before she decided to pass the buck when something goes wrong. Despite the plumber who the estate manager appointed acknowledging responsibility, I was billed without consultation, without approval, and without the required supporting evidence. Since then: My requests for documentation, proof, and quotations have been delayed or ignored. Evidence was not preserved. CCTV footage was allowed to lapse and not available as requested fir the incident. I have been forced to follow up repeatedly and the body Corp happily adds it to the monthly billing and refuses to accept any responsibility. I was even required to contact contractors myself to recover funds on their behalf which the contractor still did. Emails are selectively answered, avoided, or redirected, creating unnecessary delays and confusion. This pattern reflects poor administration and what appears to be deliberate email avoidance and deflection instead of proper case management. As a paying resident, I should not be subjected to administrative games, silence, and shifting responsibility. These matters should be handled professionally by the Whitfields managing agents, not outsourced to me. I am sharing this publicly in good faith to highlight serious governance and service delivery failures and to request urgent corrective action. I expect: Full transparency, Immediate resolution, Proper crediting of my account, Improved professionalism going forward. Name: Naresh Ramdhaney Reference: THV0212A
0
Replies (0)YP
Yu P
1 reviews | Active since Jan 2020
24 Dec 2025, 22:34
Need more value and respect for the fees we pay in sectional title schemes
If my levy statement reflects between R5700 to R6000/per month and my bond at R11 000 then the services rendered should justify the amount I am paying. However, almost every week I have to get home to find my patio with muddy footprints from the maintenance staff and the walkways and grass areas not cleaned properly. After several referrals and appeals to the body corp and the estate manager/s the situation, to date, has not changed. We deserve better services for the exorbitant fees that we pay to live in sectional title schemes.
Helpful (0)
|Replies (0)YP
Yu P
1 reviews | Active since Jan 2020
24 Dec 2025, 22:34
Need more value and respect for the fees we pay in sectional title schemes
If my levy statement reflects between R5700 to R6000/per month and my bond at R11 000 then the services rendered should justify the amount I am paying. However, almost every week I have to get home to find my patio with muddy footprints from the maintenance staff and the walkways and grass areas not cleaned properly. After several referrals and appeals to the body corp and the estate manager/s the situation, to date, has not changed. We deserve better services for the exorbitant fees that we pay to live in sectional title schemes.
0
Replies (0)PS
Pelaelo S
1 reviews | Active since Jan 2020
21 Nov 2025, 08:02
Abuse of Power
Show us proof of our debt history as it pertains to FICA.Those records should be readily available.We have proof of payment history since Occupying the residence in 2018.All we seek is counter proof.Proof and nothing else.
Helpful (0)
|Replies (0)PS
Pelaelo S
1 reviews | Active since Jan 2020
21 Nov 2025, 08:02
Abuse of Power
Show us proof of our debt history as it pertains to FICA.Those records should be readily available.We have proof of payment history since Occupying the residence in 2018.All we seek is counter proof.Proof and nothing else.
0
Replies (0)PS
Pelaelo S
1 reviews | Active since Jan 2020
21 Nov 2025, 07:40
Blatant Abuse of Power
I have on numerous occassions communicating with Ralph Pikes and the team at escalations@whitfileds.co.za,all to no avail.I have sent through statements of levies paid since Lake Mondeor was managed by Coleman Properties,BTM management solutions,Chorus Letting.All these have been ignored and it seems that Whitfields have taken a posture of abusing Pensioners who use all their pension to pay for levies and penalise them on the back of delinquent tenn=ants including HOA members.I have approached the PPRA whom themselves have been of no help.May we kindly get someone that can assist us.
Helpful (0)
|Replies (0)PS
Pelaelo S
1 reviews | Active since Jan 2020
21 Nov 2025, 07:40
Blatant Abuse of Power
I have on numerous occassions communicating with Ralph Pikes and the team at escalations@whitfileds.co.za,all to no avail.I have sent through statements of levies paid since Lake Mondeor was managed by Coleman Properties,BTM management solutions,Chorus Letting.All these have been ignored and it seems that Whitfields have taken a posture of abusing Pensioners who use all their pension to pay for levies and penalise them on the back of delinquent tenn=ants including HOA members.I have approached the PPRA whom themselves have been of no help.May we kindly get someone that can assist us.
0
Replies (0)