No response on refund

Wildcard and Sanparks are equally useless!!!!! Can SOMEBODY please give me feedback on my query dated: Original sent on 28 September 2024 11:18 (see below) First follow-up on 01 October 2024 15:33 Second follow-up on 03 October 2024 15:07 Third follow-up on 07 October 2024 13:22 Fourth follow-up on 10 October 2024 12:41 Fifth follow-up on 12 October 2024 10:48 Sixth follow-up 15 October 2024 15:50 Seventh follow-up 17 October 2024 08:43