Sanparks Wildcard does not respond

Good day, I have purchased my Wildcard at Crocodile Bridge on 2024/09/28. However, I have noticed that the fee of R1300 has been deducted twice from my credit card. I have queried this by email but got no response: Can you please give me feedback on my query dated: Original sent on 28 September 2024 11:18 First follow-up on 01 October 2024 15:33 Second follow-up on 03 October 2024 15:07 Can you please investigate and correct?