Horrendous behaviour

On discovering a perfect venue for my daughter's 4th bday and reading the following on their web and FB page

...... Our coordinating team is led by the dynamic and gregarious Lize. She is known for her ability to leave no stone unturned, thus creating what your heart truly desires. Providing you with the opportunity to enjoy a stress-free wedding (in my case kids party), without the slightest of hitches, you'll be able to enjoy yourself to the fullest. Take pleasure in the beginning of your journey together, relax and have fun.......

I certainly did not experience stress-free fun or end up relaxed - quite the opposite! I experienced only cold hearted cruelty, insult and abuse from Lize Francis. The emotional abuse was nothing less than horrendous. After asking for her to open an additional 30 minutes earlier to allow for party setup I was taken to task, having the phone put down on me twice and being advised to cancel my party altogether, 48 hours before the party.

In her opinion the tension had to do with the fact that I not yet made the final payment. In mine, it had to with the refusal to extend setup time.

Frankly, all of this was irrelevant as her insults had nothing to do with our business relationship but were a personal attack that centered around accusations relating to my husband, his recent passing and my emotions surrounding this. I do not want to go into detail but I feel that it is important so as to understand the extent of this slander that I endured. Some but not all of the things that were said (witnessed via speaker phone) ‘Put your big panties on and pull yourself together... ‘who is your husband anyway,no one has heard of his death.’ ‘Who has a party just after burying their husband’

I am the first person to recommend good service and hate to complain but I feel that no one deserves the venomous treatment I had to endure!! Subsequent to my experience I have been made aware of numerous other run-ins with this person at this venue. This erratic behavior is unfitting of a service venue, especially one that focuses on birthday parties and weddings - it's not worth the emotional stress or insults from another human being!!!! On a lighter note an alternate venue came to the rescue and pulled out all the stops to ensure that my little girl’s first birthday without her Pappa was a happy one.