Wonga
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Wonga receives strong praise for its fast and simple loan application process but faces severe criticism across billing accuracy, communication, and trust. Customers consistently describe quick approvals and near-instant payouts as standout positives. However, recurring complaints about unauthorized debit orders, unresponsive customer service, unresolved credit bureau disputes, and ignored emails significantly undermine the overall experience.
Top Strengths:
- •Process Efficiency & Turnaround: Customers frequently praise Wonga's fast, simple online application process with approvals and payouts often completed within minutes. The minimal paperwork and straightforward steps are consistently highlighted as key positives.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
3.4Trustindex Rating
#13Ranked In Loans & Credit
16 hours 2 minutesAverage Time To Reply
-2 NPSRecommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 18 hours 35 min to reply
TrustIndex
3.4
Score
Ranking
#13
in Loans & Credit
Avg Reply
16 hours 2 minutes
NPS Score
-2
Recommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 18 hours 35 min to reply
Review Distribution
2.2|398 Reviews
May '25 - Apr '26
5(25.4%)
4(3.8%)
3(3%)
2(5.7%)
1(62%)
5(25.4%)
4(3.8%)
3(3%)
2(5.7%)
1(62%)
Recent reviews (398)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRM
Reotshepile M
1 reviews | Active since Jan 2020
19 Mar 2026, 08:07
I app**** for the loan in September 2025
I app**** for the loan in September 2025.Installments were debited successfully. I paid the final instalment via Ozow their preferred method of payment. However they are now harassing me for non- payment. Your assistance will be highly appreciated.
Helpful (0)
|Replies (0)RM
Reotshepile M
1 reviews | Active since Jan 2020
19 Mar 2026, 08:07
I app**** for the loan in September 2025
I app**** for the loan in September 2025.Installments were debited successfully. I paid the final instalment via Ozow their preferred method of payment. However they are now harassing me for non- payment. Your assistance will be highly appreciated.
0
Replies (0)RM
Reotshepile M
1 reviews | Active since Jan 2020
19 Mar 2026, 03:16
Wonga loan mystery
Good day, I would like to lay a formal complain against wonga loans. My Son is treated badly by wonga and harassed in the process for non payment. He app**** for the loan in September 2025.Installments were debited successfully. He paid the final instalment was late and as a result it was paid via Ozow their preferred method of payment. However they are now harassing him for non payment. I have proof to substantiate the payment . Your intervention will be highly appreciated.
Helpful (0)
|Replies (0)RM
Reotshepile M
1 reviews | Active since Jan 2020
19 Mar 2026, 03:16
Wonga loan mystery
Good day, I would like to lay a formal complain against wonga loans. My Son is treated badly by wonga and harassed in the process for non payment. He app**** for the loan in September 2025.Installments were debited successfully. He paid the final instalment was late and as a result it was paid via Ozow their preferred method of payment. However they are now harassing him for non payment. I have proof to substantiate the payment . Your intervention will be highly appreciated.
0
Replies (0)JN
Jannah N
1 reviews | Active since Jan 2020
17 Mar 2026, 15:32
Unpleasant Humanity slander
App**** for loan, wanted almost R1000 to be paid upfront we can't. was accused of *****, can't pay will run away.. etc see the following Attached is the loan approval letter/loan agreement for you to Fill and endorse your Signature , You should indicate to us if you are in acceptance of the terms and conditions, and ready to proceed Take Note of section 1 in the loan agreement Get back to us as soon as possible to enable us complete your Loan Best Regards Susan Breedt Wonga Loans Finance Loan Processor. [03/17, 13:15] +27 84 384 0720: Are you there now and ready to complete this loan [03/17, 13:19] +27 84 384 0720: Yes you read that your CREDIT SCORE is low and you wanting a huge Loan of R150,000 which ordinary you are supposed to provide a Collateral for it [03/17, 16:01] +27 84 384 0720: Hello [03/17, 16:01] +27 84 384 0720: Are you there now [03/17, 16:08] +27 84 384 0720: And you came looking for a huge 150,000 so you want to take our loan money and run away is that ? [03/17, 16:11] +27 84 384 0720: So how can R999 be too much for you to pay to get a R150,000 [03/17, 16:12] +27 84 384 0720: Are you aware we were supposed to ask you for a Collateral ?? Other companies will ask you for that but for us we like to consider our Customers and make life easy for them
Helpful (0)
|Replies (0)JN
Jannah N
1 reviews | Active since Jan 2020
17 Mar 2026, 15:32
Unpleasant Humanity slander
App**** for loan, wanted almost R1000 to be paid upfront we can't. was accused of *****, can't pay will run away.. etc see the following Attached is the loan approval letter/loan agreement for you to Fill and endorse your Signature , You should indicate to us if you are in acceptance of the terms and conditions, and ready to proceed Take Note of section 1 in the loan agreement Get back to us as soon as possible to enable us complete your Loan Best Regards Susan Breedt Wonga Loans Finance Loan Processor. [03/17, 13:15] +27 84 384 0720: Are you there now and ready to complete this loan [03/17, 13:19] +27 84 384 0720: Yes you read that your CREDIT SCORE is low and you wanting a huge Loan of R150,000 which ordinary you are supposed to provide a Collateral for it [03/17, 16:01] +27 84 384 0720: Hello [03/17, 16:01] +27 84 384 0720: Are you there now [03/17, 16:08] +27 84 384 0720: And you came looking for a huge 150,000 so you want to take our loan money and run away is that ? [03/17, 16:11] +27 84 384 0720: So how can R999 be too much for you to pay to get a R150,000 [03/17, 16:12] +27 84 384 0720: Are you aware we were supposed to ask you for a Collateral ?? Other companies will ask you for that but for us we like to consider our Customers and make life easy for them
0
Replies (0)NG
Natalie G
1 reviews | Active since Jan 2020
17 Mar 2026, 08:02
Wonga Failing to Allocate Payment – Impacting My Credit Profile
I am extremely dissatisfied with the service received from Wonga. Despite making payment and submitting valid proof of payment on 2 March, my account remains incorrectly outstanding. This is unacceptable, as interest continues to accrue and is negatively impacting my credit profile due to your failure to update my account. I have made multiple attempts to resolve this matter through your customer service channels, including several calls where the line was disconnected, and to date I have received no resolution or meaningful feedback. I have now escalated this matter further by reaching out to senior management, including the CEO and operational leadership at Wonga, as well as lodging a complaint with the NCR. Despite this, there has still been no resolution. This level of service is negligent and reflects a complete lack of accountability.
Helpful (0)
|Replies (0)NG
Natalie G
1 reviews | Active since Jan 2020
17 Mar 2026, 08:02
Wonga Failing to Allocate Payment – Impacting My Credit Profile
I am extremely dissatisfied with the service received from Wonga. Despite making payment and submitting valid proof of payment on 2 March, my account remains incorrectly outstanding. This is unacceptable, as interest continues to accrue and is negatively impacting my credit profile due to your failure to update my account. I have made multiple attempts to resolve this matter through your customer service channels, including several calls where the line was disconnected, and to date I have received no resolution or meaningful feedback. I have now escalated this matter further by reaching out to senior management, including the CEO and operational leadership at Wonga, as well as lodging a complaint with the NCR. Despite this, there has still been no resolution. This level of service is negligent and reflects a complete lack of accountability.
0
Replies (0)NS
Nkosikhona S
1 reviews | Active since Jan 2020
15 Mar 2026, 14:40
Consent
When are you gonna disappoint me guy? Ever since I made a loan with you guys as a first year student in 2014 you always came through it's been 8 years since I graduated and you always came through please don't stop caring about your clients like you did to me
Helpful (0)
|Replies (0)NS
Nkosikhona S
1 reviews | Active since Jan 2020
15 Mar 2026, 14:40
Consent
When are you gonna disappoint me guy? Ever since I made a loan with you guys as a first year student in 2014 you always came through it's been 8 years since I graduated and you always came through please don't stop caring about your clients like you did to me
0
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