Worst online buying experience

I had to pay R650 upfront for the item i ordered, she said the delivery time would be 10 days . After a month I asked her what is going on since she did not communicate at all. She said she is still waiting it will arrive this week .. it obviously did not arrive she said i could have my refund by the end of the month . I waited and did not receive my refund . When i asked her why i did not receive my refund yet she said because when she told me its arriving this week or do i want my refund i said ill wait .. then i asked her is she ****ming me . She said im insulting her intelligence … when actually she was insulting mine and waisting my time and money . Rather buy from Ali expres they take 3 months to deliver . Shorter delivery time , cheaper for the exact same product and no attitude problem. Clearly does not know how to run a business