Deposit not reflecting

After spending plenty of money on the platform , the time came where a deposit did not reflect. After providing the proof of payment directly from my bank , they kept insinuating that the proof of payment is **** and that i go into my bank and have them send the deposit. Customer service team was robotic , not empathetic and kept repeating the same thing instead of actually assisting. I decided to leave the deposit because its not worth the hassle, but also will never deposit another cent. They failed to understand the importance of making there customer feel valued. So i would suggest going anywhere else but wsb to gamble!