Prada Online store South Africa is a ****

My son ordered shoes from the Prada online store, www.pradasouthafrica.co.za on 27 August 2024. The money got debited 2 days later. They never sent him shipping dates. Today on 2 October 2024, my son has still not received his order. R2000 gone. Their listed number (0113267517) from their website says number doesn't exist. **** !!