Xco Sport
2.8|9 reviews
JW
Jaco W
1 reviews | Active since Member
19 Aug 2017, 09:31
Xco Sport fails to deliver on order
On 24 July 2017 I receive a pro-forma invoice, to the value of R2490, for the SA under20 Ringball clothing for my 15 year old son. He placed the order a week earlier in person at the trials in Nelspruit.
I then reply by email asking for size adjustements, as he is exceptionally tall, and none of their standard sizes they had available at the trials would fit. He needed to have the tracksuit pants lengthened by a few sc, so too the sleeves and body of the tracksuit top as well as a warm-up top.
On this I then get a reply from an official indicating to an email from Chevaughn Labuschagne at Xco sport with the words: "Dankie ***, ek het dit so".
I then made full payment on the order, as that is an express condition of their terms.
Immediately after doing so, I then send an email to the same Chevaughn Labuschagne reminding her of the special measurements, and attach proof of payment to said email.
The same day I get a reply, and now suddenly the adjustments is no longer possible, and I would have to arrange to have such done at my own expense, after I received the clothing in their standard non-altered sizes. Which I will only receive on the 19th August 2017 , at the first tournament in which my son will be playing since I reside in Cape Town, and Corne has to fly up to Gauteng for games and events. So there would be no time to have any alterations made at all.
I then invoke the help of the Ringball SA federation, as well as that of the team captain of the under 20 mens for their assistance, as it is indicated by Ringball SA that clothing is handled by team captains.
They then again have discussions with the same Chevaughn Labuschagne, and after a short volley of emails, she again agree to ensure the alterations are made, and then on 7 August 2017 follow this up with an email to me directly as well reading: " Hi Jaco
Ek het die veranderinge op Corne se klere deurgegee aan die fabriek en hulle sal die ekstra lengte vir jou bysit op die sweetpak en warmup top soos versoek
Dankie
Vriendelike Groete , Kind Regards "
On arrival at the tournament on 19 August 2017 at Kempton Park the order is handed to Corne. Only the tracksuit pants was adjusted, indicating the acceptance of the order. The Tracksuit top is delivered as an X-Small, despite having ordered a size 30, and the adjustments ontop of this - same applies for the warm-up top. And one of the player-shirts is not delivered at all - despite their being no alterations ordered on that.
The Xco-Sports Team at the venue then simply shrug their shoulders at the dilemma and inform us we would need to send an email to Chevaughn Labuschagne about the problem, pack up their little stall and depart the venue. Leaving us high and dry, and a player at a tournament on a South African Sports level, and his clothes does not fit at all.
One would need to ask the question as to why there seems to be no accountability on the side of Xco-Sport, but also why Ringball SA is using them, especially since it puports from this very site that my case is neither the first nor isolated.
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Replies (61)JW
Jaco W's updateReviewer Update
06 Sept 2017, 22:33In answer to the original complaint, I am happy to report that I believe Xco had effectively remedied the problem.
As a result of the to- and fro- on the adjustment of the clothing before delivery date, my son was greatly disappointed when on the morning of his first game his clothes were not fitting him.
After the initial compliant here and a subsequent email to Chevaughn Labuschagne at Xco-Sport, she immediately investigated the complaint, and the reason for the non-delivery. It would appear the clothing which was specially made may have been issued to someone else in error.
Regardless, she gave me feedback on her investigation by end of the first day, and by the end of the second day she had already ordered new kit, and assured me it would be ready shortly.
This morning just before 08h00 Dawnwing knocked on my door with a package, and the clothes fir perfectly, as per original order. I have a very happy son, who can now wear his SA colours with pride as any 16-year old will do.
While the entire incident could have been avoided, I am pleased with the outcome, and the willingness of Chevaughn to assist in rectifying the problem. I have read on previous posts here that a lack of feedback or support or ownership of the problem was experienced by other complainants. I however cannot complaint of the same, I am of the opinion Xco-Sport, and in particular Cheavughn, took immediate ownership of the problem and had it resolved in a very reasonable time, considering it had to be specially made as a once-off order.
While I would certainly prefer to not have to go through the process again, I am very confident of Xco-Sport's commitment to delivering on their word and their products. I will have greater confidence when I have to order the same next year.
Jaco Wessels
JW
Jaco W's update06 Sept 2017, 22:33
Reviewer Update
In answer to the original complaint, I am happy to report that I believe Xco had effectively remedied the problem.
As a result of the to- and fro- on the adjustment of the clothing before delivery date, my son was greatly disappointed when on the morning of his first game his clothes were not fitting him.
After the initial compliant here and a subsequent email to Chevaughn Labuschagne at Xco-Sport, she immediately investigated the complaint, and the reason for the non-delivery. It would appear the clothing which was specially made may have been issued to someone else in error.
Regardless, she gave me feedback on her investigation by end of the first day, and by the end of the second day she had already ordered new kit, and assured me it would be ready shortly.
This morning just before 08h00 Dawnwing knocked on my door with a package, and the clothes fir perfectly, as per original order. I have a very happy son, who can now wear his SA colours with pride as any 16-year old will do.
While the entire incident could have been avoided, I am pleased with the outcome, and the willingness of Chevaughn to assist in rectifying the problem. I have read on previous posts here that a lack of feedback or support or ownership of the problem was experienced by other complainants. I however cannot complaint of the same, I am of the opinion Xco-Sport, and in particular Cheavughn, took immediate ownership of the problem and had it resolved in a very reasonable time, considering it had to be specially made as a once-off order.
While I would certainly prefer to not have to go through the process again, I am very confident of Xco-Sport's commitment to delivering on their word and their products. I will have greater confidence when I have to order the same next year.
Jaco Wessels