Xtreme Car Rental
Verified Business
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
2h 13m
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Xtreme Car Rental
Xtreme Car Rental has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Xtreme Car Rental across 72 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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RK
Rajendra K
1 reviews | Active since Jan 2020
5 Aug 2025, 09:44
Online Booking is a joke
Wanted to book a vehicle for Friday 08 August 2025, on the website , it allows for collection at 10.00pm , now an agent called and told me they can only deliver till 6.00pm, I only land at 10.00pm , please sort out your online bookings if you cannot deliver after hours . Every time there is an issue when booking with Xtreme Car Rental.
Helpful (0)
|Replies (0)RK
Rajendra K
1 reviews | Active since Jan 2020
5 Aug 2025, 09:44
Online Booking is a joke
Wanted to book a vehicle for Friday 08 August 2025, on the website , it allows for collection at 10.00pm , now an agent called and told me they can only deliver till 6.00pm, I only land at 10.00pm , please sort out your online bookings if you cannot deliver after hours . Every time there is an issue when booking with Xtreme Car Rental.
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Replies (0)JM
John M
1 reviews | Active since Jan 2020
14 Jul 2025, 08:28
Disgusted!!
I made a booking for a vehicle in Cape Town. I live and work on a farm in South Africa. I am a South African Citizen. Yet, because I do not have any Utility Bills on my name (BECAUSE I WORK ON A FARM, which I do not own), you refuse my rental! Ridiculous!! This means that anyone renting a property, living in an informal place, residing at their place of work, or for any other reason why you cannot provide a Utility Bill in your own name, CANNOT RENT from these people. I have the money. I can pay. I made the booking. I am flying in to Cape Town from Johannesburg. I am not an ******* immigrant or something, yet these people treat you like dirt!
Helpful (0)
|Replies (0)JM
John M
1 reviews | Active since Jan 2020
14 Jul 2025, 08:28
Disgusted!!
I made a booking for a vehicle in Cape Town. I live and work on a farm in South Africa. I am a South African Citizen. Yet, because I do not have any Utility Bills on my name (BECAUSE I WORK ON A FARM, which I do not own), you refuse my rental! Ridiculous!! This means that anyone renting a property, living in an informal place, residing at their place of work, or for any other reason why you cannot provide a Utility Bill in your own name, CANNOT RENT from these people. I have the money. I can pay. I made the booking. I am flying in to Cape Town from Johannesburg. I am not an ******* immigrant or something, yet these people treat you like dirt!
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Replies (0)AC
Aileen C
1 reviews | Active since Jan 2020
20 May 2025, 12:06
Unprofessional Conduct, Miscommunication, and Breach of Service Standards - Extreme Car Rentals Durban Branch
I am writing to formally raise a serious complaint regarding the conduct, communication failures, and lack of professionalism I experienced with Extreme Car Rentals during the attempted extension of my 8-month rental contract. I have been a paying customer for over 8 months, with a full-term rental valued at R10,500 per month, totaling R84,000 to date. I had every intention of continuing for a full 12-month period—amounting to R120,000 in business. However, due to your staff’s poor service, unclear communication, and the outright disrespect shown by your manager Rakesh, I am now terminating any future business with your company. In the 8th month of my contract, I was hospitalised and unable to come in personally to renew the contract. I communicated this to Brent via WhatsApp and asked if someone else could bring in the vehicle and handle the extension. Brent responded that an additional driver would need to be added for someone else to drive the car. I then responded that if that is the case, Extreme Car Rentals should collect the vehicle from me and end the agreement. Brent rep**** that I could send someone to make payment on my behalf—without making it clear that the same "additional driver" requirement still app****, even if the vehicle was being driven just for inspection and payment. This lack of transparency directly led to unnecessary issues when my husband took the vehicle to your premises. He was told he needed to pay both for the extension and to be added as an additional driver, even though he had no intention of continuing to use the vehicle. When I called your manager, Rikash, to express my frustration and get clarity, I was met with unprofessionalism and blatant disrespect. He interrupted me and aggressively stated, “Do not raise your voice at me or I will cut the call.” I was not screaming—I was speaking in a firm tone due to the completely avoidable confusion caused by your team’s failure to communicate clearly. Rakesh also claimed to be unaware of your own company's policies regarding extensions and vehicle inspections, which is completely unacceptable for someone in a managerial role. To make matters worse, Rakesh arrogantly stated, “You are paying for a service and not getting it for free.” While I am indeed paying for a service, perhaps your staff should be reminded that paying customers are the reason they are employed and receive salaries at month-end. That statement alone shows a complete disregard for customer loyalty, care, or professionalism. This experience has been disgraceful. I have upheld my end of the agreement for 8 months and deserved basic respect, transparency, and assistance—especially under unavoidable personal circumstances. Instead, I was met with condescension, misinformation, and financial exploitation. I sincerely hope that, moving forward, your management—particularly Mr. Rikash—will recognise the importance of delivering respectful and competent service to long-standing, paying customers. No customer should be made to feel dismissed, disrespected, or misled after months of consistent business. Basic professionalism and clarity should be the minimum standard.
Helpful (0)
|Replies (0)AC
Aileen C
1 reviews | Active since Jan 2020
20 May 2025, 12:06
Unprofessional Conduct, Miscommunication, and Breach of Service Standards - Extreme Car Rentals Durban Branch
I am writing to formally raise a serious complaint regarding the conduct, communication failures, and lack of professionalism I experienced with Extreme Car Rentals during the attempted extension of my 8-month rental contract. I have been a paying customer for over 8 months, with a full-term rental valued at R10,500 per month, totaling R84,000 to date. I had every intention of continuing for a full 12-month period—amounting to R120,000 in business. However, due to your staff’s poor service, unclear communication, and the outright disrespect shown by your manager Rakesh, I am now terminating any future business with your company. In the 8th month of my contract, I was hospitalised and unable to come in personally to renew the contract. I communicated this to Brent via WhatsApp and asked if someone else could bring in the vehicle and handle the extension. Brent responded that an additional driver would need to be added for someone else to drive the car. I then responded that if that is the case, Extreme Car Rentals should collect the vehicle from me and end the agreement. Brent rep**** that I could send someone to make payment on my behalf—without making it clear that the same "additional driver" requirement still app****, even if the vehicle was being driven just for inspection and payment. This lack of transparency directly led to unnecessary issues when my husband took the vehicle to your premises. He was told he needed to pay both for the extension and to be added as an additional driver, even though he had no intention of continuing to use the vehicle. When I called your manager, Rikash, to express my frustration and get clarity, I was met with unprofessionalism and blatant disrespect. He interrupted me and aggressively stated, “Do not raise your voice at me or I will cut the call.” I was not screaming—I was speaking in a firm tone due to the completely avoidable confusion caused by your team’s failure to communicate clearly. Rakesh also claimed to be unaware of your own company's policies regarding extensions and vehicle inspections, which is completely unacceptable for someone in a managerial role. To make matters worse, Rakesh arrogantly stated, “You are paying for a service and not getting it for free.” While I am indeed paying for a service, perhaps your staff should be reminded that paying customers are the reason they are employed and receive salaries at month-end. That statement alone shows a complete disregard for customer loyalty, care, or professionalism. This experience has been disgraceful. I have upheld my end of the agreement for 8 months and deserved basic respect, transparency, and assistance—especially under unavoidable personal circumstances. Instead, I was met with condescension, misinformation, and financial exploitation. I sincerely hope that, moving forward, your management—particularly Mr. Rikash—will recognise the importance of delivering respectful and competent service to long-standing, paying customers. No customer should be made to feel dismissed, disrespected, or misled after months of consistent business. Basic professionalism and clarity should be the minimum standard.
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Replies (0)CN
Craig N
1 reviews | Active since Jan 2020
1 Mar 2025, 08:50
EXCELLENT CAR RENTAL SERVICES
This has to be the best car rental by far. I have rented cars with their germiston branch and recently with Durban north branch. Service PERFECT, car CLEAN and they are quick to respond on WhatsApp chat yet professional and friendly. Best rental prices on that note. Keep up the good service guys and continue to keep your clients happy. EXCELLENT SERVICE!!!
Helpful (0)
|Replies (0)CN
Craig N
1 reviews | Active since Jan 2020
1 Mar 2025, 08:50
EXCELLENT CAR RENTAL SERVICES
This has to be the best car rental by far. I have rented cars with their germiston branch and recently with Durban north branch. Service PERFECT, car CLEAN and they are quick to respond on WhatsApp chat yet professional and friendly. Best rental prices on that note. Keep up the good service guys and continue to keep your clients happy. EXCELLENT SERVICE!!!
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Replies (0)FE
Frederic E
1 reviews | Active since Jan 2020
29 Mar 2024, 06:05
3 of 5
Not good but not bad. Try to improve your customer service
Helpful (0)
|Replies (0)FE
Frederic E
1 reviews | Active since Jan 2020
29 Mar 2024, 06:05
3 of 5
Not good but not bad. Try to improve your customer service
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Replies (0)LA
bM
billy M
1 reviews | Active since Jan 2020
22 Sept 2023, 07:24
THE BEST
great experience, this guys brought my car to the airport and collected it back from me at the airport! no issues they brought a card machine for my debit payment and refunded me after 2 working days, thanks to the durban guys, it was the first time i ever rented a car and the experience was amazing, will be using this guys again in cape town for my next trip.
Helpful (0)
|Replies (0)bM
billy M
1 reviews | Active since Jan 2020
22 Sept 2023, 07:24
THE BEST
great experience, this guys brought my car to the airport and collected it back from me at the airport! no issues they brought a card machine for my debit payment and refunded me after 2 working days, thanks to the durban guys, it was the first time i ever rented a car and the experience was amazing, will be using this guys again in cape town for my next trip.
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Replies (0)