Yoco
Verified Business
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Yoco delivers a sharply polarised experience. Customers consistently praise individual support agents by name for exceptional patience, professionalism, and going above and beyond. However, a recurring theme is the difficulty reaching human support in the first place, with many reporting weeks of unanswered emails, ignored WhatsApp messages, and abrupt account terminations without clear explanations, eroding trust significantly.
Top Strengths:
- •Customer Service & Professional Guidance: Named agents like Iesa Cupido, Siyolise, Lesa, Charmaine, and Tristan receive outstanding praise for patience, product knowledge, and going above and beyond to resolve complex issues.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#8Ranked In Payments & Fintech
43 hours 44 minutesAverage Time To Reply
18 NPSRecommended: Likely
Replied to 28% of negative reviews
Typically takes less than 8 hours 49 min to reply
TrustIndex
0
Score
Ranking
#8
in Payments & Fintech
Avg Reply
43 hours 44 minutes
NPS Score
18
Recommended: Likely
Replied to 28% of negative reviews
Typically takes less than 8 hours 49 min to reply
Review Distribution
3.3|215 Reviews
May '25 - Apr '26
5(55.2%)
4(3%)
3(1.5%)
2(1.5%)
1(38.8%)
5(55.2%)
4(3%)
3(1.5%)
2(1.5%)
1(38.8%)
Recent reviews (215)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLT
Liyabukwa T
1 reviews | Active since Jan 2020
18 Mar 2026, 19:50
Unfair Account Termination
I have been using Yoco for several years up until recently their service had been consistently exceptional. However I was surprised to find that my account was abruptly terminated. As part of setting up a new e-commerce store, I conducted three small test transactions of R10 each to verify that my payment system was functioning correctly. Unfortunately, these legitimate test transactions were flagged as *****ulent, which led to the termination of my account. I promptly reached out to the Yoco support team to explain the situation but I feel that my explanation was not adequately considered. It is deeply concerning that my business operations have been disrupted due to what were clearly standard testing procedures. I am disappointed with how this matter was handled and believe the situation could have been addressed more fairly and with greater understanding.
Helpful (0)
|Replies (0)LT
Liyabukwa T
1 reviews | Active since Jan 2020
18 Mar 2026, 19:50
Unfair Account Termination
I have been using Yoco for several years up until recently their service had been consistently exceptional. However I was surprised to find that my account was abruptly terminated. As part of setting up a new e-commerce store, I conducted three small test transactions of R10 each to verify that my payment system was functioning correctly. Unfortunately, these legitimate test transactions were flagged as *****ulent, which led to the termination of my account. I promptly reached out to the Yoco support team to explain the situation but I feel that my explanation was not adequately considered. It is deeply concerning that my business operations have been disrupted due to what were clearly standard testing procedures. I am disappointed with how this matter was handled and believe the situation could have been addressed more fairly and with greater understanding.
0
Replies (0)D
Dieu
1 reviews | Active since Jan 2020
17 Mar 2026, 11:11
Yoco services are gr...
Yoco services are great I love the fact that they accommodate everyone and shout out to Portia and Thokozile walked me through the process swiftly I had a great customer experience such great agents look forward to working with yoco again and again 🥂💯
Helpful (0)
|Replies (0)D
Dieu
1 reviews | Active since Jan 2020
17 Mar 2026, 11:11
Yoco services are gr...
Yoco services are great I love the fact that they accommodate everyone and shout out to Portia and Thokozile walked me through the process swiftly I had a great customer experience such great agents look forward to working with yoco again and again 🥂💯
0
Replies (0)M
GS
Gunnar Strømsøe
1 reviews | Active since Jan 2020
16 Mar 2026, 09:39
Yoco - BOERBITES
The real problem isn't just the ****mer—it’s the payment platforms enabling them. I believe there is a massive flaw in the system, and the responsibility lies with the card payment services provided by companies like VISA, Mastercard, YOCO, and the banks. By making these services available to anyone without proper due diligence, they are inadvertently providing the tools for would-be ****mers to operate. If these platforms actually vetted the businesses using their systems, we would see far less ****ming taking place. I was recently ****med by a company called BoerBites, who were advertising on Facebook. I paid via the YOCO payment platform. The issue lies in the timing of the payments. YOCO settles funds to merchants within 1-2 business days—or even within an hour if the merchant pays an extra fee of approximately 1% (min R17). The problem? Delivery times are almost always longer than this settlement window. This means the ****mer receives the money long before they are required to ship the goods—assuming they ever had any intention of sending them at all. I have since contacted YOCO, but they have simply shrugged their shoulders and offered no help. My own bank, FNB, also says they cannot do anything. This leaves the victim with absolutely no recourse. Surely, when a merchant applies for YOCO’s card payment facilities, they are FICA'd and all their details are verified. If that information was shared with the banks and used proactively, we could stop these ****s before they happen—and ensure that when things go wrong, the victim gets their money back immediately. "How many more people need to be ****med before YOCO and the banks start taking responsibility for verifying the merchants they choose to do business with?"
Helpful (0)
|Replies (0)GS
Gunnar Strømsøe
1 reviews | Active since Jan 2020
16 Mar 2026, 09:39
Yoco - BOERBITES
The real problem isn't just the ****mer—it’s the payment platforms enabling them. I believe there is a massive flaw in the system, and the responsibility lies with the card payment services provided by companies like VISA, Mastercard, YOCO, and the banks. By making these services available to anyone without proper due diligence, they are inadvertently providing the tools for would-be ****mers to operate. If these platforms actually vetted the businesses using their systems, we would see far less ****ming taking place. I was recently ****med by a company called BoerBites, who were advertising on Facebook. I paid via the YOCO payment platform. The issue lies in the timing of the payments. YOCO settles funds to merchants within 1-2 business days—or even within an hour if the merchant pays an extra fee of approximately 1% (min R17). The problem? Delivery times are almost always longer than this settlement window. This means the ****mer receives the money long before they are required to ship the goods—assuming they ever had any intention of sending them at all. I have since contacted YOCO, but they have simply shrugged their shoulders and offered no help. My own bank, FNB, also says they cannot do anything. This leaves the victim with absolutely no recourse. Surely, when a merchant applies for YOCO’s card payment facilities, they are FICA'd and all their details are verified. If that information was shared with the banks and used proactively, we could stop these ****s before they happen—and ensure that when things go wrong, the victim gets their money back immediately. "How many more people need to be ****med before YOCO and the banks start taking responsibility for verifying the merchants they choose to do business with?"
0
Replies (0)DM
Dimpho M
1 reviews | Active since Jan 2020
11 Mar 2026, 19:21
Poor Service and Delayed Delivery – Still Waiting for My Yoco Kumo Machine
I placed an order for a Yoco Kumo card machine on the 28th of February for my business, Hibi Glow Organics. My delivery was scheduled for the 4th of March through CCD Couriers, but the delivery never happened. On the 4th of March, I received an SMS saying my delivery was scheduled. Later that same day, I received another SMS claiming the courier tried to contact me but could not reach me. This was not true because I never received any phone call from the courier. I then had to contact CCD Couriers myself to find out what was going on. They told me to contact Yoco. When I contacted Yoco, I was told that the Kumo machines were out of stock. On the 10th of March, CCD Couriers called me again asking if they could schedule the delivery for the 11th of March. I agreed and made sure I would be available. I also received an SMS confirming delivery between 8:00 a.m. and 12:00 p.m. on the 11th of March. Unfortunately, after 12:00 p.m., there was still no delivery and no communication from anyone. Once again, I had to call CCD Couriers myself, and once again I was told to contact Yoco. When I contacted Yoco, they told me they now have stock and believe my machine is on the way. It is now 9:00 p.m. on the 11th of March and I still have not received my machine, and my issue is still unresolved. This situation is extremely frustrating because this machine is important for my business operations. The lack of communication and accountability between Yoco and CCD Couriers is very disappointing. I would appreciate urgent assistance and a clear update on when I will actually receive my machine.
Helpful (0)
|Replies (0)DM
Dimpho M
1 reviews | Active since Jan 2020
11 Mar 2026, 19:21
Poor Service and Delayed Delivery – Still Waiting for My Yoco Kumo Machine
I placed an order for a Yoco Kumo card machine on the 28th of February for my business, Hibi Glow Organics. My delivery was scheduled for the 4th of March through CCD Couriers, but the delivery never happened. On the 4th of March, I received an SMS saying my delivery was scheduled. Later that same day, I received another SMS claiming the courier tried to contact me but could not reach me. This was not true because I never received any phone call from the courier. I then had to contact CCD Couriers myself to find out what was going on. They told me to contact Yoco. When I contacted Yoco, I was told that the Kumo machines were out of stock. On the 10th of March, CCD Couriers called me again asking if they could schedule the delivery for the 11th of March. I agreed and made sure I would be available. I also received an SMS confirming delivery between 8:00 a.m. and 12:00 p.m. on the 11th of March. Unfortunately, after 12:00 p.m., there was still no delivery and no communication from anyone. Once again, I had to call CCD Couriers myself, and once again I was told to contact Yoco. When I contacted Yoco, they told me they now have stock and believe my machine is on the way. It is now 9:00 p.m. on the 11th of March and I still have not received my machine, and my issue is still unresolved. This situation is extremely frustrating because this machine is important for my business operations. The lack of communication and accountability between Yoco and CCD Couriers is very disappointing. I would appreciate urgent assistance and a clear update on when I will actually receive my machine.
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Replies (0)AO
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VG
Victorian G
1 reviews | Active since Jan 2020
10 Mar 2026, 14:15
Profile updates stuck in verification stage.
Early in January, Yoco requested existing users to verify that all of their company details were up to date, and they gave users until 12 Feb 2026 to update. We submitted all of the requested information before 10 Jan 2026, and they have gone ahead and blocked our account whilst they "verify" our profile. I have made numerous attempts to get support via email and cellphone with no success, whilst we have lost thousands in customer purchases (plus the money we spent on the now useless devices). Stay away from this company !!!
Helpful (0)
|Replies (0)VG
Victorian G
1 reviews | Active since Jan 2020
10 Mar 2026, 14:15
Profile updates stuck in verification stage.
Early in January, Yoco requested existing users to verify that all of their company details were up to date, and they gave users until 12 Feb 2026 to update. We submitted all of the requested information before 10 Jan 2026, and they have gone ahead and blocked our account whilst they "verify" our profile. I have made numerous attempts to get support via email and cellphone with no success, whilst we have lost thousands in customer purchases (plus the money we spent on the now useless devices). Stay away from this company !!!
0
Replies (0)