Rudeness of management

Went to Zara store in gateway to buy perfume and it was self service I forgot my perfume I never took it out went into the store today to find out I was ignored for half and hour thinking they looking at the cameras to see what happened they just told me there is nothing they can do Lindo says she is is the manager but when I asked her before she said Sha was going fetch the manager she told there is nothing that can be done because its my fault I was angry about that really I was angry with the rudeness of the manager how can Zara owners have such rude staff shame not all