ZeroPay
Verified Business
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
20h 50mReply Time
-100 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 20 hours 50 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
20h 50m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 20 hours 50 min
Review Distribution
1.3|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
Frequently Asked Questions About ZeroPay
ZeroPay has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 20 hours 50 min. Hellopeter has tracked ZeroPay across 44 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNL
Neo L
1 reviews | Active since Jan 2020
9 Dec 2025, 21:24
Unsatisfactory service
Made a payment for a purchase on the 27th of November at 5star furniture. Till today I haven't recieved my order because the store says it hasn't recieved payment from Zeropay .i dont think I enjoy using their service.whats even worse the emails are not responded to or even the whatsapp is not working ..
Helpful (0)
|Replies (0)NL
Neo L
1 reviews | Active since Jan 2020
9 Dec 2025, 21:24
Unsatisfactory service
Made a payment for a purchase on the 27th of November at 5star furniture. Till today I haven't recieved my order because the store says it hasn't recieved payment from Zeropay .i dont think I enjoy using their service.whats even worse the emails are not responded to or even the whatsapp is not working ..
0
Replies (0)SC
SharnAA(C) Cloete
1 reviews | Active since Jan 2020
9 Apr 2025, 21:28
No refund and ignored emails
I purchased an item online from Kloppers Bloemfontein. Cancelled the order with Kloppers last week Wednesday. I have requested a refund with ZeroPay, but my emails have just been ignored. Can you please refund my money ASAP?
Helpful (0)
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SharnAA(C) Cloete
1 reviews | Active since Jan 2020
9 Apr 2025, 21:28
No refund and ignored emails
I purchased an item online from Kloppers Bloemfontein. Cancelled the order with Kloppers last week Wednesday. I have requested a refund with ZeroPay, but my emails have just been ignored. Can you please refund my money ASAP?
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Replies (0)OB
Odette B
1 reviews | Active since Jan 2020
7 Apr 2025, 17:36
ZeroPay frustration
We purchased an item at Kloppers Bloemfontein in December 2024. Made use of ZeroPay. First frustration was it took 45 minutes tmof struggle to register online with the assistance of in Store personnel. Second frustration was the payment. First month the debit order was allegedly declined by Capitec with a R125 penalty. Took that up with Capitec who stated that my balance was 3 x the requured R2533 debit order. All my debit orders was successfully deducted. Strange that only ZeroPay was declined. Went online to pay the outstanding required amount only to find that you cannot pay just the outstanding installment. No no. You have to pay the full outstanding amount which amounted to R5066. What happened to the 3 interest free months installments. Needless to say I paid the full outstanding amount end of February 2025. My advice to Klopoers: drop ZeroPay as an account option. It's flawed. I cannot recommend ZeroPay.
Helpful (0)
|Replies (0)OB
Odette B
1 reviews | Active since Jan 2020
7 Apr 2025, 17:36
ZeroPay frustration
We purchased an item at Kloppers Bloemfontein in December 2024. Made use of ZeroPay. First frustration was it took 45 minutes tmof struggle to register online with the assistance of in Store personnel. Second frustration was the payment. First month the debit order was allegedly declined by Capitec with a R125 penalty. Took that up with Capitec who stated that my balance was 3 x the requured R2533 debit order. All my debit orders was successfully deducted. Strange that only ZeroPay was declined. Went online to pay the outstanding required amount only to find that you cannot pay just the outstanding installment. No no. You have to pay the full outstanding amount which amounted to R5066. What happened to the 3 interest free months installments. Needless to say I paid the full outstanding amount end of February 2025. My advice to Klopoers: drop ZeroPay as an account option. It's flawed. I cannot recommend ZeroPay.
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Replies (0)YH
YolaSiyoyo H
1 reviews | Active since Jan 2020
27 Mar 2025, 03:45
Supported store has no clue what ZeroPay is
Visited a westpack lifestyle store in Ermelo and they had never heard of ZeroPay. I left without the items I had intended to buy
Helpful (0)
|Replies (0)YH
YolaSiyoyo H
1 reviews | Active since Jan 2020
27 Mar 2025, 03:45
Supported store has no clue what ZeroPay is
Visited a westpack lifestyle store in Ermelo and they had never heard of ZeroPay. I left without the items I had intended to buy
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Replies (0)VH
Victoria H
1 reviews | Active since Jan 2020
4 Mar 2025, 09:27
refund !!
I usually don't have issues with zeropay however this time around I'm getting really frustrated with the service i have received . I returned a order for decofurn almost 3 weeks ago , and i am still waiting on my refund to be done , you are very quick to deducted my account but hesitant to give me my money back Im sitting here with a order i have paid for but its not even with me any more . Do better !! I want my refund .
Helpful (0)
|Replies (0)VH
Victoria H
1 reviews | Active since Jan 2020
4 Mar 2025, 09:27
refund !!
I usually don't have issues with zeropay however this time around I'm getting really frustrated with the service i have received . I returned a order for decofurn almost 3 weeks ago , and i am still waiting on my refund to be done , you are very quick to deducted my account but hesitant to give me my money back Im sitting here with a order i have paid for but its not even with me any more . Do better !! I want my refund .
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Replies (0)nD
MM
Mandisa M
1 reviews | Active since Jan 2020
25 Feb 2025, 05:13
Not impressed at all
Zeropay deserves a zero star rating, I mean how do you charge a penalty fee in the morning of the payment due date. Not every bank processes money transfers at midnight, why not wait for business to close at least before they charge you. I am definitely not using them again, I'll just continue with my PayJustNow
Helpful (0)
|Replies (0)MM
Mandisa M
1 reviews | Active since Jan 2020
25 Feb 2025, 05:13
Not impressed at all
Zeropay deserves a zero star rating, I mean how do you charge a penalty fee in the morning of the payment due date. Not every bank processes money transfers at midnight, why not wait for business to close at least before they charge you. I am definitely not using them again, I'll just continue with my PayJustNow
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Replies (0)BK
Bernard K
1 reviews | Active since Jan 2020
29 Jan 2025, 10:46
Poor Credit Vetting
My ID was used to open an account how do you verify the person opening an account? Simple ID number and phone number used to create a credit account with a **** email address. You need to protect consumers from *****
Helpful (0)
|Replies (0)BK
Bernard K
1 reviews | Active since Jan 2020
29 Jan 2025, 10:46
Poor Credit Vetting
My ID was used to open an account how do you verify the person opening an account? Simple ID number and phone number used to create a credit account with a **** email address. You need to protect consumers from *****
0
Replies (0)