Z
Zoomflex
Unclaimed Business
Z
Zoomflex
Unclaimed Business
60 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Zoomflex is experiencing severe and systemic service failures across every measurable dimension of customer experience. Customers consistently report prolonged internet outages lasting days or weeks, complete breakdowns in communication, unresolved billing issues, failed installations, and support agents who lack the knowledge or authority to resolve problems. The overwhelming majority of reviews express deep frustration and regret.
Top Strengths:
- •Installation, Activation & Setup: While scoring extremely low overall, a small number of customers report that initial installation appointments do eventually occur, with technicians physically arriving on site, though follow-through and activation remain deeply problematic.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#31
in Fibre & Broadband
NPS Score
-90
Recommended: Unlikely
Review Distribution
1.2|60 Reviews
May '25 - Apr '26
5(1.7%)
4(0%)
3(1.7%)
2(5.1%)
1(91.5%)
5(1.7%)
4(0%)
3(1.7%)
2(5.1%)
1(91.5%)
Recent reviews (60)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLN
Lloyd N
1 reviews | Active since Jan 2020
17 Mar 2026, 08:52
Turn around time for the service of the router
On Monday 2026-03-16 at 19:00, my Zoomflex router lost internet connection, on Tuesday 2026-03-17 at 08:30 I logged a complaint about the internet connection, I received a message from Zoomflex "A support ticket has been logged (Ref: ZF000EFJH). Our team will contact you within our 2–4 day SLA to assist with resolving the issue."I'm currently working at home and I watch television through streaming, it's not guaranteed that they will come on the stipulated time, I'm not happy with their service, I can't wait for so many days for the problem to be fixed.
Helpful (0)
|Replies (0)LN
Lloyd N
1 reviews | Active since Jan 2020
17 Mar 2026, 08:52
Turn around time for the service of the router
On Monday 2026-03-16 at 19:00, my Zoomflex router lost internet connection, on Tuesday 2026-03-17 at 08:30 I logged a complaint about the internet connection, I received a message from Zoomflex "A support ticket has been logged (Ref: ZF000EFJH). Our team will contact you within our 2–4 day SLA to assist with resolving the issue."I'm currently working at home and I watch television through streaming, it's not guaranteed that they will come on the stipulated time, I'm not happy with their service, I can't wait for so many days for the problem to be fixed.
0
Replies (0)vM
vuyolwethu M
1 reviews | Active since Jan 2020
9 Mar 2026, 17:42
Internet problem from the service I have been facing this problem for 7 days yet i have paid for this but yet these people are not baring with us come due you would expect plz fix this problem before changing to other WiFi services provider coz I have had
Am high I've never seen a service provider like this poor poor poor it's been 7 days since I connected I have never seen
Helpful (0)
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vuyolwethu M
1 reviews | Active since Jan 2020
9 Mar 2026, 17:42
Internet problem from the service I have been facing this problem for 7 days yet i have paid for this but yet these people are not baring with us come due you would expect plz fix this problem before changing to other WiFi services provider coz I have had
Am high I've never seen a service provider like this poor poor poor it's been 7 days since I connected I have never seen
0
Replies (0)SN
Sthembile N
1 reviews | Active since Jan 2020
9 Mar 2026, 07:15
Zoom fibre
I am very disappointed and disgusted by zoom fibre your service is very bad you take advantage because Orange farm is a poor community. ****ming us our money always after paying the is no internet and when we report we don't get any assistance but same thing that you don't know when will your team arrive for maintenance. If you don't know the who should know. You are doing this because it's black people who use your services if it's was a white community the services was gonna be good maintenance would come within 24 hours not this bull**** you are telling us
Helpful (0)
|Replies (0)SN
Sthembile N
1 reviews | Active since Jan 2020
9 Mar 2026, 07:15
Zoom fibre
I am very disappointed and disgusted by zoom fibre your service is very bad you take advantage because Orange farm is a poor community. ****ming us our money always after paying the is no internet and when we report we don't get any assistance but same thing that you don't know when will your team arrive for maintenance. If you don't know the who should know. You are doing this because it's black people who use your services if it's was a white community the services was gonna be good maintenance would come within 24 hours not this bull**** you are telling us
0
Replies (0)AN
Anelisa N
1 reviews | Active since Jan 2020
9 Mar 2026, 01:59
Bad
It is bad it's been 7 days without attending to my matter they said they take 2-4 days for their maintenance team to fix the matter it has passed and they are not reliable they can open WhatsApp chat and answer you 10 minutes towards knockoff time.. I'm very disappointed yet I pay on time
Helpful (0)
|Replies (0)AN
Anelisa N
1 reviews | Active since Jan 2020
9 Mar 2026, 01:59
Bad
It is bad it's been 7 days without attending to my matter they said they take 2-4 days for their maintenance team to fix the matter it has passed and they are not reliable they can open WhatsApp chat and answer you 10 minutes towards knockoff time.. I'm very disappointed yet I pay on time
0
Replies (0)BM
Bongani M
1 reviews | Active since Jan 2020
13 Feb 2026, 05:23
Zoom Flex - No network
Zoom Flex has the worst customer service. I have had no network since Monday, and a call was logged, and they say they can't advise a turnaround time. (Which is weird). Today is Friday and there is still no communication or anything from them. I have lost 5 days of internet.
Helpful (0)
|Replies (0)BM
Bongani M
1 reviews | Active since Jan 2020
13 Feb 2026, 05:23
Zoom Flex - No network
Zoom Flex has the worst customer service. I have had no network since Monday, and a call was logged, and they say they can't advise a turnaround time. (Which is weird). Today is Friday and there is still no communication or anything from them. I have lost 5 days of internet.
0
Replies (0)KM
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Gift N
1 reviews | Active since Jan 2020
28 Jan 2026, 08:54
Pathetic ZoomFlex
My name is Gift Nkosi. I want to voice out my frustration against the worst Wifi company in South Africa, called ZoomFlex. I've been complaining to them since late 2024 about short range internet connection, which only starts and ends in my sitting room. I've logged thousand calls with theirs support but up to now nothing is happening. Their service is so pathetic! These are my references: ZF000E1QH and ZF000DQ2Q
Helpful (0)
|Replies (0)GN
Gift N
1 reviews | Active since Jan 2020
28 Jan 2026, 08:54
Pathetic ZoomFlex
My name is Gift Nkosi. I want to voice out my frustration against the worst Wifi company in South Africa, called ZoomFlex. I've been complaining to them since late 2024 about short range internet connection, which only starts and ends in my sitting room. I've logged thousand calls with theirs support but up to now nothing is happening. Their service is so pathetic! These are my references: ZF000E1QH and ZF000DQ2Q
0
Replies (0)