Review of1-grid
1-grid
4|329 reviews
BN
Ben N
1 reviews | Active since Member
12 Mar 2026, 10:34
A Week Without Help and My Website Was Deleted
I’m extremely disappointed with the service I’ve received from 1-Grid. I’ve been trying to get assistance for over a week regarding an issue with my hosting/DNS, but despite multiple attempts to get support, I received little to no help.
To make matters worse, my website was deleted during this time instead of the issue being resolved. This has had a serious impact on my business and has resulted in lost income.
I expected better support and accountability from a hosting provider. At the very least, I hope this feedback encourages improvements in how customer issues are handled so others don’t have to go through the same experience.
Helpful (0)
Replies (106)0
Replies (106)1-grid's replyOfficial
12 Mar 2026, 13:24Hi Ben,
Thank you for reaching out with your concerns and for providing your feedback.
We have escalated this for further review by a Senior Support Team member. Once they have investigated the details, they will contact the authorised account holder directly as soon as possible to provide feedback and assist in resolving the issue.
We appreciate the opportunity to work towards a resolution with them, and remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
Thank you for reaching out with your concerns and for providing your feedback.
We have escalated this for further review by a Senior Support Team member. Once they have investigated the details, they will contact the authorised account holder directly as soon as possible to provide feedback and assist in resolving the issue.
We appreciate the opportunity to work towards a resolution with them, and remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
Best regards,
1-grid's reply12 Mar 2026, 13:24
Official
Hi Ben,
Thank you for reaching out with your concerns and for providing your feedback.
We have escalated this for further review by a Senior Support Team member. Once they have investigated the details, they will contact the authorised account holder directly as soon as possible to provide feedback and assist in resolving the issue.
We appreciate the opportunity to work towards a resolution with them, and remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
Thank you for reaching out with your concerns and for providing your feedback.
We have escalated this for further review by a Senior Support Team member. Once they have investigated the details, they will contact the authorised account holder directly as soon as possible to provide feedback and assist in resolving the issue.
We appreciate the opportunity to work towards a resolution with them, and remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
Best regards,
BN
Ben N's updateReviewer Update
13 Mar 2026, 14:26Thank you, I see the issue has now been resolved and the website is up and running again...
BN
Ben N's update13 Mar 2026, 14:26
Reviewer Update
Thank you, I see the issue has now been resolved and the website is up and running again...