1-grid

Based on recent customer reviews, 1-grid is experiencing significant service deterioration. Long-term customers describe declining support quality, unresolved tickets, and chronic email server outages. While individual agents like Linda Kalipa earn strong praise, systemic issues with Communication & Responsiveness (1.8) and Customer Service & Support Quality (2.4) dominate the feedback. Billing disputes and difficulty cancelling services compound frustrations across the customer base.

The most common complaint about 1-grid, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers report unanswered tickets, calls dropping after long holds, and live chat dead ends. Reference numbers lead nowhere and callbacks are not honoured. Email-only support channels fail when email itself is the issue customers need resolved.

1-grid has a TrustIndex of 3.6 out of 10 on Hellopeter, based on 273 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 17 hours 5 min. Hellopeter has tracked 1-grid across 4,085 total reviews. How is the TrustIndex calculated? →