TM
Thobeka M
Active since Nov 2022
5
Reviews
0
Industries
Reviews
5 reviews5 months ago
Horrible company, all they care about is money !
Don’t come to the Westway office park Center , most of the time there is no nertwok and with the center WiFi they we depend on as clients, when that goes down they take 3 day sometimes to fix the internet! As I write this we have no internet from yesterday at 10:15am till today , it is now the following day at 11:17am without any concrete feedback
0 replies
6 months ago
Emails Lost for three days - cannot retrieve!
From the 6 October 2025 till today, I have not been receiving my emails. I have called 1 grid, spoke to Viwe Mdan***i for the past three days, TOTAL waste of time. Today he spent the entire day saying he was retrieving my emails with no success. Eventually I asked to speak to his team leader Peter Hosman, and he kept me holding for 30 minutes because he was on the call. He eventually showed up to tell me that "unfortunately they cannot retrieve my emails for the last three days. I hate 1 Grid's service! it is pathetic! please anyone give me suggestion of a good company that I can go to.
53 replies
9 months ago
Third week - emails not working!
I am so disappointed with the service that I have received. I'm going on my third week; my emails are not working. I have called, created tickets still nothing. now I sent another ticket requesting for my email and website backups still no respond. I would really like my backups so I can move to another company.
265 replies
20 months ago
Emails not working for over a month !
I have been with the company from 2022, I am so disappointed with the bad service that i have received from July 2024 till now. My emails are not working, i keep getting reports from my partners of emails not being delivered. I would call them and stay on the line for over 30 minutes and still there has been no change. I have opened tickets and they tell me that my emails are now working and NOTHING. My partners are now talking to me on my gmail account, i have tried to report the same issue more then three times.
53 replies
42 months ago
Yibanathi Amazing Customer service
Yibanathi - Amazing customer service, very patient and helpful. She assisted with everything I needed and went an extra mile to make sure we complete the email set up. Very impressed with 1-grid's customer service.
132 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)