1-on-Albert Apartments
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
1-on-Albert Apartments
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJP
Julian P
1 reviews | Active since Aug 2016
17 Jan 2026, 11:53
Formal Complaint Regarding
I am writing to formally lodge a complaint regarding a highly unprofessional and distressing interaction I had with one of your reception staff members when calling to confirm details of my upcoming stay. On 17 January 2026 at approximately 11:19, I called your establishment from *** to the number ***. The purpose of my call was simple: to confirm general apartment facilities, specifically whether units are equipped with an iron and a stove, so that I could prepare appropriately for my 12-day stay. My accommodation was booked by my employer, and while I was copied on the confirmation email, the information provided was unclear. As a paying guest, I felt it was reasonable to call ahead to ensure everything was in order and to avoid any inconvenience upon arrival. Unfortunately, the male staff member who answered the call was rude, dismissive, and unhelpful throughout the interaction. He repeatedly deflected my questions, stating that there are “many agents” and that he could not assist me unless I provided a reservation number. I explained that my query was general, but also clearly stated that I was willing to provide the confirmation number if needed. He refused to accept it and insisted I send it via WhatsApp instead. When I asked if he could email me to confirm my reservation details, he again deflected and simply told me to come to reception with the booking information. At no point did he show empathy, interest, or a willingness to understand my situation. The call ended abruptly when he cut the call on me. This interaction left me genuinely concerned about the level of service I can expect during my stay. As a guest who is paying (via my employer) to stay at your establishment, I expect to be treated with basic courtesy, professionalism, and respect. I strongly request that: This call be reviewed Management addresses this matter with the staff member involved Someone from management contacts me directly to discuss this further I am anxious about the days ahead and how my interactions with staff may unfold. I will continue to document my experience, as service quality plays a critical role in a guest’s overall stay. Paying guests should be treated with pride and professionalism. Without guests, there would be no business and no jobs. The behaviour displayed during this call fell far below acceptable standards. I look forward to your urgent feedback.
Helpful (0)
|Replies (0)JP
Julian P
1 reviews | Active since Aug 2016
17 Jan 2026, 11:53
Formal Complaint Regarding
I am writing to formally lodge a complaint regarding a highly unprofessional and distressing interaction I had with one of your reception staff members when calling to confirm details of my upcoming stay. On 17 January 2026 at approximately 11:19, I called your establishment from *** to the number ***. The purpose of my call was simple: to confirm general apartment facilities, specifically whether units are equipped with an iron and a stove, so that I could prepare appropriately for my 12-day stay. My accommodation was booked by my employer, and while I was copied on the confirmation email, the information provided was unclear. As a paying guest, I felt it was reasonable to call ahead to ensure everything was in order and to avoid any inconvenience upon arrival. Unfortunately, the male staff member who answered the call was rude, dismissive, and unhelpful throughout the interaction. He repeatedly deflected my questions, stating that there are “many agents” and that he could not assist me unless I provided a reservation number. I explained that my query was general, but also clearly stated that I was willing to provide the confirmation number if needed. He refused to accept it and insisted I send it via WhatsApp instead. When I asked if he could email me to confirm my reservation details, he again deflected and simply told me to come to reception with the booking information. At no point did he show empathy, interest, or a willingness to understand my situation. The call ended abruptly when he cut the call on me. This interaction left me genuinely concerned about the level of service I can expect during my stay. As a guest who is paying (via my employer) to stay at your establishment, I expect to be treated with basic courtesy, professionalism, and respect. I strongly request that: This call be reviewed Management addresses this matter with the staff member involved Someone from management contacts me directly to discuss this further I am anxious about the days ahead and how my interactions with staff may unfold. I will continue to document my experience, as service quality plays a critical role in a guest’s overall stay. Paying guests should be treated with pride and professionalism. Without guests, there would be no business and no jobs. The behaviour displayed during this call fell far below acceptable standards. I look forward to your urgent feedback.
0
Replies (0)KM
Kim M
1 reviews | Active since Sept 2025
17 Sept 2025, 21:51
Dishonest people and dirty apartments
Do not book with these people they are ****s! I forgot my shoes in unit 808, when I called to find enquire about my shoes, they told me my shoes are not there and they only keep stuff for 12 hours, so I asked what they do with the stuff after 12 hours and I couldn’t get a response decided to let it go. The sheets are dirty, strong pungent smell and this place has ****roaches. Tedious check in process as well, plus you must have R300 cash in order for them to allocate you a parking space. Absolute garbage of a place. Saw it on a TikTok influencer however I’m never again going back and I would not recommend anyone else to stay here especially if you’re forgetful and forget your items, you will not get them back
Helpful (0)
|Replies (0)KM
Kim M
1 reviews | Active since Sept 2025
17 Sept 2025, 21:51
Dishonest people and dirty apartments
Do not book with these people they are ****s! I forgot my shoes in unit 808, when I called to find enquire about my shoes, they told me my shoes are not there and they only keep stuff for 12 hours, so I asked what they do with the stuff after 12 hours and I couldn’t get a response decided to let it go. The sheets are dirty, strong pungent smell and this place has ****roaches. Tedious check in process as well, plus you must have R300 cash in order for them to allocate you a parking space. Absolute garbage of a place. Saw it on a TikTok influencer however I’m never again going back and I would not recommend anyone else to stay here especially if you’re forgetful and forget your items, you will not get them back
0
Replies (0)