JP
Julian P
Active since Aug 2016
4
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0
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Reviews
4 reviews3 months ago
Formal Complaint Regarding
I am writing to formally lodge a complaint regarding a highly unprofessional and distressing interaction I had with one of your reception staff members when calling to confirm details of my upcoming stay. On 17 January 2026 at approximately 11:19, I called your establishment from 084 985 3265 to the number 067 131 7764. The purpose of my call was simple: to confirm general apartment facilities, specifically whether units are equipped with an iron and a stove, so that I could prepare appropriately for my 12-day stay. My accommodation was booked by my employer, and while I was copied on the confirmation email, the information provided was unclear. As a paying guest, I felt it was reasonable to call ahead to ensure everything was in order and to avoid any inconvenience upon arrival. Unfortunately, the male staff member who answered the call was rude, dismissive, and unhelpful throughout the interaction. He repeatedly deflected my questions, stating that there are “many agents” and that he could not assist me unless I provided a reservation number. I explained that my query was general, but also clearly stated that I was willing to provide the confirmation number if needed. He refused to accept it and insisted I send it via WhatsApp instead. When I asked if he could email me to confirm my reservation details, he again deflected and simply told me to come to reception with the booking information. At no point did he show empathy, interest, or a willingness to understand my situation. The call ended abruptly when he cut the call on me. This interaction left me genuinely concerned about the level of service I can expect during my stay. As a guest who is paying (via my employer) to stay at your establishment, I expect to be treated with basic courtesy, professionalism, and respect. I strongly request that: This call be reviewed Management addresses this matter with the staff member involved Someone from management contacts me directly to discuss this further I am anxious about the days ahead and how my interactions with staff may unfold. I will continue to document my experience, as service quality plays a critical role in a guest’s overall stay. Paying guests should be treated with pride and professionalism. Without guests, there would be no business and no jobs. The behaviour displayed during this call fell far below acceptable standards. I look forward to your urgent feedback.
0 replies
79 months ago
Qcars JOE DE SANTOS THE MOST UNETHICLE DEALERSHIP IN GAUTENG
I viewed a vehicle on carfind.co.za. After leasing with the initial dealership the advised me that Qcars will be processing the finance for the deal. Myself and my wife were dealing with Langa Tobela a salesman on behalf of Qcars. All documents were sent through. This was done during the 2nd week of October 2019. As I live in durban and the vehicle was in Johannesburg I was requesting that all the relevant process be completed before the end of the week so I can book flights and pick the vehicle on Saturday. Langa had advised to book flights everything was approve and we can pick the vehicle on the 12th of October 2019. I refused to book the flights as I requested documents regarding the finance and AA report. None of which could be provided. No communication via email could be obtained from langa. Ample calls were made to him for and update and he kept promising everything is complete and now in the 3rd week of October he now says it will be ready to pick up on the 19th of October 2019. He now says he is waiting for the AA dekra check which is backlogged due to load shedding. At this point frustrated I contacted Joe De Santos Qcars Manager. Joe is always busy with clients unable to take calls at work only got ahold of him after hours on his mobile. Joe had advised he will address Langa regarding his lack of communication and said he will assist with speeding up the process. He also advised he is understaffed as Qcars retrenched many employees. The next day after sending an email to Joe he replied stating the vehicle had been in an accident many faults on vehicle the vehicle failed the AA TEST and he will not be able to sell the vehicle to me. I asked for the AA report as the first dealership had not disclosed and of the above. Joe could not provide it. He tried convincing me to take 1 off the vehicles from his dealership instead JOE DE SANTOS AND QCARS ARE AN UNPROFESSIONAL AND UNETHICLE INSTITUTE. LACK OF PROCESS AND UNCOMMUNICATION FROM THEM IS REDICULIOUS. HE SENT AND EMAIL THAT WAS RUDE INSENSITIVE AND ARROGANT. NO CUSTOMER SERVICE WHAT SO EVER. I WILL BE REPORTING THEM TO THE FINANCIAL SERVICES OMBUDSMAN. I WILL PUSUE THIS TILL JUSTICE IS SERVED. To end it off I have the AA Report it simply states that the vehicle has to be retested.
0 replies
84 months ago
PEGASUS MOTORS BLOEMFONTEIN FRAUD ALERT
Please stay away from this companys they are huge FRAUDSTERS. Good website with CC and VAT reg numbers but all fraud. Theses guys are advertising on gumtree offering good vehicles at below book value coat with minimum damages. Called bloemfontein to a few businesses in the area and they said they have had many guys coming through from all parts of SA looking to purchase vehicals and some even deposited money. I have spent time and money reasearching up on these guys the CC Registration number has been deactivated and the company has not been operating since 2014 FINAL WARNING SAY AWAY FROM PEGASUS MOTORS BLOEMFONTEIN FRAUD ALERT!!!!
0 replies
117 months ago
Bad customer care after service
<p>Well I have a cellc contract and I have a Sony c3 which I took into a cellc store for repairs , I was assisted and was told that i will receive an sms when my phone was ready. After 21 days which I was ok with even tho I had no phone to use the benefits I was paying for . However when I received the sms I went to the store which was on the 26th of august , when the consultant had given me my phone I tried to put it on and it didn't come on so I ask the consultant what was wrong he said it's fixed and that I should go home and charge it , so I dis go home and charge it only to find the it wasn't charging and didn't come on however it only had a software issue and when I gave it in it was still working nevertheless I was upset and took it back only for them manager to the tell my my phone was out of warranty....I have no idea what to do now I'm paying for a contract I can't even use. Really upset and disappointed with cellc </p>
265 replies
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4 (100%)