Cell C
Verified Business
Cell C
Verified Business
1,429 Reviews (last 12 months)
Responds in 1 hour 9 min
AI Review Summary
Based on recent customer reviews, Cell C delivers a deeply troubled customer experience across virtually every service dimension. Customers consistently describe billing errors, unauthorized charges, failed contract cancellations, and unresponsive support. While isolated in-store staff receive praise, systemic failures in Billing, Contracts & Account Management (1.1) and Communication & Responsiveness (1.2) dominate the feedback landscape, painting a picture of a provider struggling with basic operational competence.
Top Strengths:
- •Customer Service & Support Quality: A small number of named in-store consultants and social media agents receive genuine praise for going above and beyond. Customers highlight patience, professionalism, and single-interaction resolutions from specific individuals.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
3.5Trustindex Rating
#6Ranked In Mobile Networks
1 hour 9 minutesAverage Time To Reply
-66 NPSRecommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 1 hour 8 min to reply
TrustIndex
3.5
Score
Ranking
#6
in Mobile Networks
Avg Reply
1 hour 9 minutes
NPS Score
-66
Recommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 1 hour 8 min to reply
Review Distribution
1.3|1,429 Reviews
May '25 - Apr '26
5(6%)
4(1.1%)
3(1%)
2(3.6%)
1(88.4%)
5(6%)
4(1.1%)
3(1%)
2(3.6%)
1(88.4%)
Recent reviews (1,429)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
SG
Sonia G
1 reviews | Active since Jan 2020
19 Mar 2026, 09:38
Excellent Service received from Mmabatho from Cell C Oakfields
I would like to give a shoutout to Mmabatho from Cell C Oakfields. She treated me like royalty when I reached out to her with my upgrade and delivered excellent service. We need more of her at Cell C who goes out of their way to keep their clients happy
Helpful (0)
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Sonia G
1 reviews | Active since Jan 2020
19 Mar 2026, 09:38
Excellent Service received from Mmabatho from Cell C Oakfields
I would like to give a shoutout to Mmabatho from Cell C Oakfields. She treated me like royalty when I reached out to her with my upgrade and delivered excellent service. We need more of her at Cell C who goes out of their way to keep their clients happy
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HANSIE B
1 reviews | Active since Jan 2020
18 Mar 2026, 11:41
Poor Service to Loyal Customers and pensioners. Stay away
Beware - Do not sign up for a contract with Cell C. They debited my account with arrear interest and other costs that I am not liable for. I pay them ore than my monthly contract and even before month end but they want to suspend my service. I am a client for more than 30 years. Poor pathetic service. Do not do business with them or you will regret it.
Helpful (0)
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HANSIE B
1 reviews | Active since Jan 2020
18 Mar 2026, 11:41
Poor Service to Loyal Customers and pensioners. Stay away
Beware - Do not sign up for a contract with Cell C. They debited my account with arrear interest and other costs that I am not liable for. I pay them ore than my monthly contract and even before month end but they want to suspend my service. I am a client for more than 30 years. Poor pathetic service. Do not do business with them or you will regret it.
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Replies (0)lM
lettie M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:36
Terminating my number I used for 10 years and giving it to someone
I’m very disappointed and heartbroken 😭 with the service I got from Cell C as whole after the passing of my husband . They terminated my number and after I asked several emails asking for documentation which I send and today I found out the number was given to a gentleman and which I was told the number can never be on use I’m still using this number on WhatsApp and the guy is now receiving my bank and other confidential details which I feel it’s not right as per consumer constitute .. I need help it’s more than a year and this is unacceptable service from Cell C..
Helpful (0)
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lettie M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:36
Terminating my number I used for 10 years and giving it to someone
I’m very disappointed and heartbroken 😭 with the service I got from Cell C as whole after the passing of my husband . They terminated my number and after I asked several emails asking for documentation which I send and today I found out the number was given to a gentleman and which I was told the number can never be on use I’m still using this number on WhatsApp and the guy is now receiving my bank and other confidential details which I feel it’s not right as per consumer constitute .. I need help it’s more than a year and this is unacceptable service from Cell C..
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Replies (0)gN
gerard N
1 reviews | Active since Jan 2020
18 Mar 2026, 09:53
Cell C cancelled my contract despite a payment arrangement – shocking service
Cell C cancelled my contract despite a payment arrangement – shocking service I am extremely disappointed in Cell C’s lack of customer service and complete disregard for their customers. Last year, I took out a contract. Unfortunately, I lost my job and had no income. In November, I contacted Cell C to request assistance or a payment break while I looked for work. My email was acknowledged, but I never received any help or follow-up. I have since secured employment and contacted Cell C again on 16 February to make arrangements to bring my account up to date. I was told I needed to pay R1800, which I explained I could not afford immediately as I had just started working. A consultant then agreed to a payment plan with me: R780 at the end of February R1200 at the end of March R1200 at the end of April I accepted this and made the first payment of R780 on 27 February (proof available). To my shock, I then received a message from MBD Collections stating that my account has been cancelled and handed over for collection — despite me sticking to the agreed arrangement. This is completely unfair and misleading. Why agree to a payment plan if you are still going to cancel the contract and hand it over? Cell C ignored my initial request for help, then misled me into believing my account would be sorted, only to cancel it anyway. I am requesting: Immediate reinstatement of my contract Honouring of the agreed payment arrangement An explanation as to why this happened If this is not resolved urgently, I will escalate this matter further. Very disappointing experience from Cell C.
Helpful (0)
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gerard N
1 reviews | Active since Jan 2020
18 Mar 2026, 09:53
Cell C cancelled my contract despite a payment arrangement – shocking service
Cell C cancelled my contract despite a payment arrangement – shocking service I am extremely disappointed in Cell C’s lack of customer service and complete disregard for their customers. Last year, I took out a contract. Unfortunately, I lost my job and had no income. In November, I contacted Cell C to request assistance or a payment break while I looked for work. My email was acknowledged, but I never received any help or follow-up. I have since secured employment and contacted Cell C again on 16 February to make arrangements to bring my account up to date. I was told I needed to pay R1800, which I explained I could not afford immediately as I had just started working. A consultant then agreed to a payment plan with me: R780 at the end of February R1200 at the end of March R1200 at the end of April I accepted this and made the first payment of R780 on 27 February (proof available). To my shock, I then received a message from MBD Collections stating that my account has been cancelled and handed over for collection — despite me sticking to the agreed arrangement. This is completely unfair and misleading. Why agree to a payment plan if you are still going to cancel the contract and hand it over? Cell C ignored my initial request for help, then misled me into believing my account would be sorted, only to cancel it anyway. I am requesting: Immediate reinstatement of my contract Honouring of the agreed payment arrangement An explanation as to why this happened If this is not resolved urgently, I will escalate this matter further. Very disappointing experience from Cell C.
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Replies (0)LM
Letau M
1 reviews | Active since Jan 2020
18 Mar 2026, 09:42
Cell C took R55 302.75 from my account and still havent paid me back
I find it deeply concerning how CellC handled my account. When it was believed that I was at fault and owed them, CellC was quick to escalate my account to Collections. However, once it was established that the error originated on their side and that i did not owe them, then communication went to a zaro, from getting multiple mails and calls from their collections department to no communication once it was established that i dont owe them, but inturn they owe me. I did not receive the same level of follow-up or effort once the fault shifted to them. For context, I initiated this process on 5 February 2025, informing them that i do not owe them and they have to check my account and rectify it. However, on the 25th of February they still took the money from my account.... and as of today as of 18th of March, the matter remains unresolved, they havent returned my money Whats even worse is their customer service. On multiple occasions, calls were disconnected while I was seeking assistance. In one particularly concerning instance on the 17th of March, an agent appeared to deliberately avoid assisting me by pretending not to hear me, only to suddenly respond once I indicated that the call was being recorded and that i will escalate this publicly The service i received from Cell C as an organization is rather horrifying for a lack of better word. On the day i signed up, everything was good, i got the best service from an agent at the store where i purchased my phone. However, the experience deteriorated significantly once I requested them to return my money, revealing serious gaps in service delivery and accountability. 25 February – Store Visit As i arrived at the store where i purchased my phone, and explained to the consultant, he then made some calls to his colleagues are in finance at CellC HQ, then they spoke but said they are in a meeting and will get back to me. Then somewhere during my consultation he told me that he was going on leave for his birthday, it was the 25th of Feb, so I assume his birthday is somewhere towards the end of Feb. What stood out to me the most, and which was rather shocking, is that he told me that I will have to wait for him and he will update me when he comes back from leave. That was rather shocking and I din't even have the energy to ask him if my financial obligations should wait for him to celebrate his birthday? I then asked him to send me an acknowledgement email stating a way forward for my case, and all that was communicated with HQ when he called them, of which he refused. Till now Cell C hasnt paid back the money which they took from my account. I was told to wait 14 Days for my money which they took errorneously. Now i am being told to wait another 7 days
Helpful (0)
|Replies (0)LM
Letau M
1 reviews | Active since Jan 2020
18 Mar 2026, 09:42
Cell C took R55 302.75 from my account and still havent paid me back
I find it deeply concerning how CellC handled my account. When it was believed that I was at fault and owed them, CellC was quick to escalate my account to Collections. However, once it was established that the error originated on their side and that i did not owe them, then communication went to a zaro, from getting multiple mails and calls from their collections department to no communication once it was established that i dont owe them, but inturn they owe me. I did not receive the same level of follow-up or effort once the fault shifted to them. For context, I initiated this process on 5 February 2025, informing them that i do not owe them and they have to check my account and rectify it. However, on the 25th of February they still took the money from my account.... and as of today as of 18th of March, the matter remains unresolved, they havent returned my money Whats even worse is their customer service. On multiple occasions, calls were disconnected while I was seeking assistance. In one particularly concerning instance on the 17th of March, an agent appeared to deliberately avoid assisting me by pretending not to hear me, only to suddenly respond once I indicated that the call was being recorded and that i will escalate this publicly The service i received from Cell C as an organization is rather horrifying for a lack of better word. On the day i signed up, everything was good, i got the best service from an agent at the store where i purchased my phone. However, the experience deteriorated significantly once I requested them to return my money, revealing serious gaps in service delivery and accountability. 25 February – Store Visit As i arrived at the store where i purchased my phone, and explained to the consultant, he then made some calls to his colleagues are in finance at CellC HQ, then they spoke but said they are in a meeting and will get back to me. Then somewhere during my consultation he told me that he was going on leave for his birthday, it was the 25th of Feb, so I assume his birthday is somewhere towards the end of Feb. What stood out to me the most, and which was rather shocking, is that he told me that I will have to wait for him and he will update me when he comes back from leave. That was rather shocking and I din't even have the energy to ask him if my financial obligations should wait for him to celebrate his birthday? I then asked him to send me an acknowledgement email stating a way forward for my case, and all that was communicated with HQ when he called them, of which he refused. Till now Cell C hasnt paid back the money which they took from my account. I was told to wait 14 Days for my money which they took errorneously. Now i am being told to wait another 7 days
0
Replies (0)SB
Simeleni B
1 reviews | Active since Jan 2020
17 Mar 2026, 23:00
Sb
Can u please bolck my 0643543130 number someone is using my account please my bank account wsb all of my account
Helpful (0)
|Replies (0)SB
Simeleni B
1 reviews | Active since Jan 2020
17 Mar 2026, 23:00
Sb
Can u please bolck my 0643543130 number someone is using my account please my bank account wsb all of my account
0
Replies (0)