Cell C
1.4|48,455 reviews
NG
Nosipho G
1 reviews | Active since Member
26 May 2026, 15:43
PAID up letter refusal
I WANT my paid up Letter. I have made numerous calls to the contact center regarding a paid up letter from Cell C. I have been sent from pillar to post for the past 2 months.. I have finished paying this contract and I would like a letter stating that. Every time I call , I am told that I must call back in 2 days. I am sick and tired of waiting.. I am not interested in dealing with you again ...
Helpful (0)
Replies (2)0
Replies (2)Cell C's replyOfficial
26 May 2026, 15:52Dear Nosipho Gogoba,
Thank you for reaching out to us.
We sincerely apologise for the frustration and inconvenience you have experienced while trying to obtain your paid-up letter. We understand how disappointing this delay has been, especially after your contract has been fully settled.
Please be assured that we have escalated your query and forwarded all relevant details to our support team for further assistance. One of our agents will attend to your request and respond as soon as possible.
We truly appreciate your patience and apologise again for the inconvenience caused.
Regards,
Cell C | MMa
Thank you for reaching out to us.
We sincerely apologise for the frustration and inconvenience you have experienced while trying to obtain your paid-up letter. We understand how disappointing this delay has been, especially after your contract has been fully settled.
Please be assured that we have escalated your query and forwarded all relevant details to our support team for further assistance. One of our agents will attend to your request and respond as soon as possible.
We truly appreciate your patience and apologise again for the inconvenience caused.
Regards,
Cell C | MMa
Best regards,
Cell C's reply26 May 2026, 15:52
Official
Dear Nosipho Gogoba,
Thank you for reaching out to us.
We sincerely apologise for the frustration and inconvenience you have experienced while trying to obtain your paid-up letter. We understand how disappointing this delay has been, especially after your contract has been fully settled.
Please be assured that we have escalated your query and forwarded all relevant details to our support team for further assistance. One of our agents will attend to your request and respond as soon as possible.
We truly appreciate your patience and apologise again for the inconvenience caused.
Regards,
Cell C | MMa
Thank you for reaching out to us.
We sincerely apologise for the frustration and inconvenience you have experienced while trying to obtain your paid-up letter. We understand how disappointing this delay has been, especially after your contract has been fully settled.
Please be assured that we have escalated your query and forwarded all relevant details to our support team for further assistance. One of our agents will attend to your request and respond as soon as possible.
We truly appreciate your patience and apologise again for the inconvenience caused.
Regards,
Cell C | MMa
Best regards,
Cell C's replyOfficial
27 May 2026, 11:33Dear Nosipho Gogoba,
Thank you for taking the time to speak with our support team.
Please find below feedback as per your telephonic conversation with one of our support team agents.
Kindly be advised that a paid-up letter is only issued for accounts that were either cancelled due to non-payment and subsequently settled, or for accounts that were handed over and later paid up. For accounts that were cancelled due to contract maturity, a paid-up letter is not applicable. However, a confirmation email can be issued instead.
We can confirm that the confirmation email has already been sent to you.
Should you need any further assistance, please do not hesitate to contact us.
Regards,
Cell C | MMa
Thank you for taking the time to speak with our support team.
Please find below feedback as per your telephonic conversation with one of our support team agents.
Kindly be advised that a paid-up letter is only issued for accounts that were either cancelled due to non-payment and subsequently settled, or for accounts that were handed over and later paid up. For accounts that were cancelled due to contract maturity, a paid-up letter is not applicable. However, a confirmation email can be issued instead.
We can confirm that the confirmation email has already been sent to you.
Should you need any further assistance, please do not hesitate to contact us.
Regards,
Cell C | MMa
Best regards,
Cell C's reply27 May 2026, 11:33
Official
Dear Nosipho Gogoba,
Thank you for taking the time to speak with our support team.
Please find below feedback as per your telephonic conversation with one of our support team agents.
Kindly be advised that a paid-up letter is only issued for accounts that were either cancelled due to non-payment and subsequently settled, or for accounts that were handed over and later paid up. For accounts that were cancelled due to contract maturity, a paid-up letter is not applicable. However, a confirmation email can be issued instead.
We can confirm that the confirmation email has already been sent to you.
Should you need any further assistance, please do not hesitate to contact us.
Regards,
Cell C | MMa
Thank you for taking the time to speak with our support team.
Please find below feedback as per your telephonic conversation with one of our support team agents.
Kindly be advised that a paid-up letter is only issued for accounts that were either cancelled due to non-payment and subsequently settled, or for accounts that were handed over and later paid up. For accounts that were cancelled due to contract maturity, a paid-up letter is not applicable. However, a confirmation email can be issued instead.
We can confirm that the confirmation email has already been sent to you.
Should you need any further assistance, please do not hesitate to contact us.
Regards,
Cell C | MMa
Best regards,