Bad Customer Service!!!!

This matter has become extremely frustrating. How do you issue and send a document with no name, surname, identity number, or sufficient identifying details? How am I expected to claim that such a document belongs to me? I have spoken with TransUnion, and they made it clear that a prescription letter must contain, at minimum, the consumer’s full name, identity number, date, and proper account description. The document attached falls far short of these requirements.

I am therefore kindly requesting that the manager of this department urgently resolve this matter before the end of today It has now been more than three weeks of repeated calls, emails, and transferred calls without resolution — only being sent from pillar to post with no meaningful assistance or proper customer care. I have spent a considerable amount of money on airtime attempting to resolve this matter amicably, yet what I continue to encounter is unwillingness to assist, including from departmental managers who refuse to come to the phone and engage directly.

I am deeply disappointed by the manner in which this matter has been handled, particularly by a company of your size. The process appears disorganised, and there seems to be a lack of clear leadership or ownership in resolving this issue.