Cell is denying me an upgrade (False advertising)

Cell C is depriving me the right to upgrade after clean 21 months paying 4 contracts with them and loyalty I'm very disappointed and not happy , the Staff @ Credit vetting department needs a workshop hence CELL C has been overtaken by Telkom mobile in terms of the market share .

When a Client is upgrading they are not any money or borrowing they are replacing an existing product therefore why decline a client with 21 months no arrears payment and 100% clean record in terms of paying his contracts , Second to that Credit check is not a factor because I'm replacing equal to the amount I have afforded for 21 months I'm not adding any amount .

You can only run a credit check for 2 things affordability and credit worthiness how is a loyal paying client for 21 month not credit worth? 🤔 how is it possible that they cannot afford a monthly contract that they have paid for 21 months without a single debit order bouncing .

Really this is pathetic the Credit manager @ Cell must look into how vetting is being done otherwise I'm closing all my contracts with Cell c with immediate effect !!!!

I will.take this matter witn ICASA as well and the credit ombudsman