Cell C
1.4|48,455 reviews
MT
Matshepo T
1 reviews | Active since Member
27 May 2026, 06:31
The service level provided to me has not improved
Good morning,my Cell C has since listed my name because of the an9be query and I am unable to upgrade or get a new line.of I have been requesting a new line/upgrade for iPhone 15 since May 2026. I last spoke to Ntibi Phohlela while the phones were R549.09, and I was never phoned back.
On sunday I phone the contract department, and was advised that that I cannot upgrade or open a new line if my current account was not in good standing.
I was then referred to the accounts department, and was advised that the supervisor will contact me to resolve the issue, and can confirm that I was never contacted till to date.
Ntibi Phohlela has been of angriest help with assisting with both the banking details issue and an upgrade/new line.
The phones are now R599.00, and been trying to buy since they were R549.00. Can cell c do the necessary on their side and ensure that my matter is inveatigated, and get the phones for the previous price as the fault is from your side.
My daughter does not trust me anymore, simply because Cell c is not providing the good service as it should. May I please be contacted for new lines, as I need 2 new iPhone 15. Matshepo T’s reply 26 May 2026 at 10:24 I also lost a good deal with Vodacom where they had 2 iPhone 15 for R949.00 as I was declined due to my name being blacklisted by your offices. May I please receive assistance3
Helpful (0)
Replies (5)0
Replies (5)Cell C's replyOfficial
27 May 2026, 06:43Dear Matshepo T,
Thank you for reaching out to Cell C.
We sincerely apologise for the frustration and inconvenience you’ve experienced regarding your upgrade/new line request, as well as the delay in feedback from our side. Please note that your concern regarding the lack of feedback after escalation is not the level of service we aim to provide.
Kindly be advised that the matter is currently still under review with our support team. We truly regret the inconvenience caused and appreciate your patience while we work on resolving this matter.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We sincerely apologise for the frustration and inconvenience you’ve experienced regarding your upgrade/new line request, as well as the delay in feedback from our side. Please note that your concern regarding the lack of feedback after escalation is not the level of service we aim to provide.
Kindly be advised that the matter is currently still under review with our support team. We truly regret the inconvenience caused and appreciate your patience while we work on resolving this matter.
Regards,
Cell C | NR
Best regards,
Cell C's reply27 May 2026, 06:43
Official
Dear Matshepo T,
Thank you for reaching out to Cell C.
We sincerely apologise for the frustration and inconvenience you’ve experienced regarding your upgrade/new line request, as well as the delay in feedback from our side. Please note that your concern regarding the lack of feedback after escalation is not the level of service we aim to provide.
Kindly be advised that the matter is currently still under review with our support team. We truly regret the inconvenience caused and appreciate your patience while we work on resolving this matter.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We sincerely apologise for the frustration and inconvenience you’ve experienced regarding your upgrade/new line request, as well as the delay in feedback from our side. Please note that your concern regarding the lack of feedback after escalation is not the level of service we aim to provide.
Kindly be advised that the matter is currently still under review with our support team. We truly regret the inconvenience caused and appreciate your patience while we work on resolving this matter.
Regards,
Cell C | NR
Best regards,
MT
Matshepo T's updateReviewer Update
27 May 2026, 08:25Thank you for the reply. I look forward to the issue to be resolved and opening 2 new lines at the good price please
MT
Matshepo T's update27 May 2026, 08:25
Reviewer Update
Thank you for the reply. I look forward to the issue to be resolved and opening 2 new lines at the good price please
Cell C's replyOfficial
27 May 2026, 08:43We truly appreciate your patience and interest in opening 2 new lines with us at a great price. Please rest assured that we are still working on resolving your current issue, and once it is successfully addressed, our team will gladly assist you with your new line applications and available offers.
Regards,
Cell C | NR
Regards,
Cell C | NR
Best regards,
Cell C's reply27 May 2026, 08:43
Official
We truly appreciate your patience and interest in opening 2 new lines with us at a great price. Please rest assured that we are still working on resolving your current issue, and once it is successfully addressed, our team will gladly assist you with your new line applications and available offers.
Regards,
Cell C | NR
Regards,
Cell C | NR
Best regards,
MT
Matshepo T's updateReviewer Update
27 May 2026, 08:57To be precise, I want 2 iPhone 15 for R549.00 as my request for same was in May. However, your sales department never contacted me as per instructions from Ntibi Phohlele.
Now you have blacklisted me and I couldn't get the deal from Vodacom. Which was R949.00 for 2 iPhone 15.
May I humbly request that my application be considered for May, as the price was.
Failure for cell c to contact me regarding the phones timeously and also being blacklisted for an issue which was not my fault.
I further confirm that I will not be subjected to your new pricing of R599.00.
Now you have blacklisted me and I couldn't get the deal from Vodacom. Which was R949.00 for 2 iPhone 15.
May I humbly request that my application be considered for May, as the price was.
Failure for cell c to contact me regarding the phones timeously and also being blacklisted for an issue which was not my fault.
I further confirm that I will not be subjected to your new pricing of R599.00.
MT
Matshepo T's update27 May 2026, 08:57
Reviewer Update
To be precise, I want 2 iPhone 15 for R549.00 as my request for same was in May. However, your sales department never contacted me as per instructions from Ntibi Phohlele.
Now you have blacklisted me and I couldn't get the deal from Vodacom. Which was R949.00 for 2 iPhone 15.
May I humbly request that my application be considered for May, as the price was.
Failure for cell c to contact me regarding the phones timeously and also being blacklisted for an issue which was not my fault.
I further confirm that I will not be subjected to your new pricing of R599.00.
Now you have blacklisted me and I couldn't get the deal from Vodacom. Which was R949.00 for 2 iPhone 15.
May I humbly request that my application be considered for May, as the price was.
Failure for cell c to contact me regarding the phones timeously and also being blacklisted for an issue which was not my fault.
I further confirm that I will not be subjected to your new pricing of R599.00.
Cell C's replyOfficial
27 May 2026, 11:42Thank you for the feedback provided.
Our team will follow up on the matter and provide you with feedback regarding your application and concerns raised.
Regards, Cell C | MN
Our team will follow up on the matter and provide you with feedback regarding your application and concerns raised.
Regards, Cell C | MN
Best regards,
Cell C's reply27 May 2026, 11:42
Official
Thank you for the feedback provided.
Our team will follow up on the matter and provide you with feedback regarding your application and concerns raised.
Regards, Cell C | MN
Our team will follow up on the matter and provide you with feedback regarding your application and concerns raised.
Regards, Cell C | MN
Best regards,